Read the Zappos case and answer the following questions: What traits of effective leadership does Tony Hsieh demonstrate at Zappos? What aspects of his leadership can you criticize, if any? Is his approach transferable to other leaders and other organizations, or is it person and situation specific?
39845CASE 14 Zappos Does It with Humor Zappos.com customers are known for their fierce loyalty, and it’s easy to see why. CEO Tony Hsieh has built a billion-dollar business providing happiness to his customers, employees, and even fellow businesspeople seeking to learn more about the company’s unique blend of humor, compassion, and high-quality customer service. […]