Did these incidents impact the firms corporate identity or corporate image, or both, as described in the chapter? 2. Did United Airlines engage in effective crisis management, and why or why

case studies case study Discussion. Read the United AirlinesNavigating a Social Media Storm (attached – page 20). Then, answer the following: 1. Did these incidents impact the firms corporate identity or corporate image, or both, as described in the chapter? 2. Did United Airlines engage in effective crisis management, and why or why not? 3. […]