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This IT 225 support systems class please use these links to help with the assigment https://blog.hubspot.com/service/customer-self-service https://blog.hubspot.com/service/web-based-help-desk?toc-variant-a= You have convinced the management team that a phone-based solution is not the most appropriate solution. Your recommendation is to set up a self-service-based support environment. : Include the following for a report titled IT […]