Support Queue Case Study
Level 1 Ticket: Choice 1: Assignee: Open Raised by: Irene Fredericks, Human Resources, 10 min ago Category: Mouse?peripherals Priorty: Med Message: My mouse has stopped working. I checked the Windows device manager, and the mouse entry is not there. I need my mouse! Choice 2: Assignee: Open Raised by: Todd Schneider, Payroll, […]