On Monday morning, you check your phone and discover you have a voicemail from your manager, Wanda, about a customer service issue. She is worried because one of the company’s most impo
Assessment Instructions Preparation This assessment requires you to record a response using Kaltura or a similar tool. Review the following information to prepare for your recording: If you have not already done so, set up and test your microphone, using the installation instructions provided by the manufacturer. Practice using the microphone to ensure the audio […]