Information Technology Question

need 1& 2 in different docs

1)

Identify and explain a specific business process. How might this process be automated with mobile technologies? How might it be completely redesigned? Refer to the instructions in the textbook.

Requirements:

Write a 2 to 3-page business process.

Please provide 3 – 5 peer-review references to substantiate your viewpoint. Note: Wikipedia and similar Websites do not qualify as quality resources.

Be typed, double-spaced, using Times New Roman font (size 12), with one-inch margins on all sides; citations and references must follow APA or school-specific format.

• Include a cover page containing the assignment title, the student’s name, the professor’s name, the course title, and the date. The cover and reference pages do not count toward the page count.
• 2)
• Resistance to change is a normal everyday aspect in the workplace.  Note what happens to the organizational climate when this resistance occurs and any tactics to reduce negative connotations when dealing with change. Provide an example of one company where you have experienced resistance to change. Describe the example and how it was resolved.