Assigned: Week 4 Outline Due: Monday Module 5 (10 points).
Assigned: Week 4
Outline Due: Monday Module 5 (10 points). Comments will be returned by Tuesday afternoon.
Complete Project Due: Monday Week 6 (100 points)
Purpose:
The purpose of this assignment is to create a 5-7 minute e-learning hospitality employee training session on a specific task using two or more digital applications.
Skills: As a result of completing this assignment, you will learn two or more digital applications that can be used in training both online and face to face.
Knowledge: Students will gain knowledge of company training processes and digital applications used in training within the hospitality industry.
Task:
Using the concepts learned in the class, each student will develop a 5-7 minutes training session of a skill a hospitality employee would complete daily. In order to complete this assignment you will create a video, video podcast, audio podcast with a presentation (separate files) , or a presentation that includes audio.
Choose a task from the list for your e-learning training session. List of tasks follow the assignment.
Select 2 or more digital applications to use in creating your e-learning training session. One application must be an audio application for communicating the training verbally. List of applications follow the assignment.
Complete an outline of your project and submit to Dr. Sammons by Monday of Week 5.
This outline should include
a) the list of applications and how they will be used,
b) a minimum of two references for your project and
c) a minimum of three bullet points you will cover in the training session.
See form on following pages.
Choose your training session from one of the following tasks: Check the box next to the task you cho
Training Session Topics
3. Front desk
4. Housekeeping
5. Reservations
6.
7. making a bed
8.
9. check-in greeting
10.
11. inspecting a room
12.
13. check-out procedure
14. Golf
15.
16. answering a phone call
17.
18. process of greeting guests,
19.
20. giving directions to a local restaurant
21.
22. how to address a putt or a drive
23.
24. Restaurant service
25.
26. golf etiquette
27. setting a table of 4 in a steakhouse
28.
29. Meeting Planning
30.
31. greeting and seating restaurant customers
32.
33. create a supply kit for staff organizers
34.
35. taking an order for a table of 4
36.
37. Prepare a map of meeting facilities and guide to getting around a conference
38.
39. up selling appetizers and desserts
40. Bell and valet services
41.
42. napkin folding
43.
44. lifting heavy luggage
45.
46. Banquets
47.
48. delivering luggage to room
49. setting a table of 8 for a 4 course dinner
50.
51. greeting a guest at valet to take car
52.
53. Kitchen
54. Beverage service
55. kitchen safety – knives
56.
57. how to take drink orders from a table of 4
58.
59. kitchen safety – lifting
60.
61. wine service presentation,
62.
63. kitchen safety – dishwashing
64.
65. how to make a margarita, pina colada, or Long Island ice tea.
66.
67. kitchen sanitation
68.
69.
70. ose.
List the Digital applications you will use to create your training session. These are listed on next page.
Digital Aplication List
Powerpoint or Prezi does not count as one of your digital applications.
1
2
Others if you want:
The following is a list of applications to use when creating your presentation. Some are only available on Apple/Mac.
Create a 5-7 minute training presentation using two or more mobile/digital applications (Free of course, unless you own one).
Applications
Creating Tutorials or Demonstrations
ScreenChomp
JingProject.com
Links to an external site.
Screencast-O-Matic.com
Links to an external site.
Wink
Links to an external site.
Podcast
Audacity
Voice Record (very robust)
QuickVoice Pro (pretty good as well)
Vodcast
ScreenChomp
Ideation or Brainstorming
Inspiration Lite
Idea Sketch
Gingkoapp http://www.gingkoapp.com
Links to an external site.
Text-to-Speech
Dragon Dictation
Online Polling Tools
Poll Everywhere http://www.polleverywhere.com/
Links to an external site.
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