Human Resource Management Discussion

There is a reflection paper due and a journal post. This paper ties it all together including your personal experience and examples of conflict situations you have encountered and how they were handled. The instructions and requirements are explained in the below “Unit VI Reflection Paper” post. As always, when no word count is listed, each page has to be no less than 300 words. You should reference and cite no less than the course textbook despite a lot of what is required in your reflection coming from personal experiences

Part 1

Instructions

As a human resource manager, how would you deal constructively with complaints and anger from fellow employees, management, and customers within an organization? Are these methods effective to resolve the issues? Explain and discuss.

Your journal entry must be at least 200 words in length. No references or citations are necessary.

Part 2

As discussed in the unit lesson, resolving conflict in the workplace requires using interpersonal skills, management skills, and techniques. Interpersonal skills can consist of understanding individual differences, self-esteem, self-confidence, communication, teamwork skills, problem-solving skills, cultural relations skills, motivation skills, customer service skills, ethical behavior skills, and stress management skills. Management skills focus on the type of management skill applied such as collaborating, accommodating, forcing, avoiding, and compromising. As a member of the workforce, you must be able to effectively resolve conflict, either with the use of interpersonal skills, management skills, or by applying the recommended ways of responding to tension in the workplace (e.g., overcoming defensiveness, accepting of the tension, and resolving the tension).

For your Unit VI Reflection Paper, please reflect on your knowledge of resolving conflict that you have experienced or observed in the workplace. Please analyze what you have learned. Describe how your learned knowledge can be used. Also, identify how this information can be used to resolve conflict in the workplace in your current job or from a past incident you have experienced. What steps/methods were used in resolving the conflict?

Your reflection paper should be at least three pages in length, including an introduction, a body that supports your reflection, and a conclusion. Any title or reference pages do not count toward the three-page requirement. Any sources used must have citations and references properly formatted in APA style. APA formatting is otherwise not necessary.

The text book is Human Relations by Andrew J. DuBrin

Please keep part 1 and part 2 separate and provide the reference for each in the perspective location.