What positive applications could the use of wait line models have on the operations
Service based operations have surged over the past three decades due to economic growth around the globe. The United States, for example, has changed from a manufacturing based economy to a service based economy. Consider the Patient Protection and Affordable Care Act (PPACA), which was passed under President Obama’s administration. The number of individuals now seeking medical care is constantly rising.
Managing the tremendous growth in demand of healthcare and other services is a statistically significant concern for all service-based industries. How long should customers wait? As an example, not a day goes by where we do not hear of wait line problems for our military veterans seeking medical services at VA facilities.
Consider and respond to the following question: What positive applications could the use of wait line models have on the operations of manufacturing and service based organizations? Select one of the four topics below. In a two-page paper using APA style and two resources, respond to the question regarding wait line models. Incorporate your own personal experiences into your response.
Capacity increases and decreases
Capacity flexibility
Server utilization
Reduction of wait line times
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