36997Darci Kleindl was appointed as the General Manager of Sales Excellence and Sales Enablement for the Microsoft Business Solutions group with the intent of streamlining the operations of a global team of team of customer support managers dealing with a diverse clientele. She decided to use a strategy called ‘The Five Behaviors of a Cohesive Team’ in order to establish a culture of trust, accountability and collaboration.
In a 1-2 page paper, answer the following questions:
Based on the article, do you think Darci was more of a manager, or a facilitator, and why?
How could Darci involve her team more in her vision?
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