SOCW-6101-21 Essential Skills for SWP-Spring 2025

SOCW-6101-21 Essential Skills for SWP-Spring 2025
Challenges in Micro Work
Working effectively with individuals means building relationships. As a social worker, there are certain qualities, such as empathy, warmth, and genuineness, that help you develop rapport with clients. However, even when you appropriately utilize your micro skills, rapport building can be difficult with some clients. Challenges may include client hostility, silence, a request for self-disclosure, or the necessity of using confrontation. Social workers need to develop skills to appropriately work through these challenges.
For this Discussion, you begin developing these skills through practice and analysis of practice.
Be sure to review the Learning Resources before completing this activity.
Click the weekly resources link to access the resources.

Be sure to review the Learning Resources before completing this activity.
Click the weekly resources link to access the resources.
WEEKLY RESOURCES
To Prepare
• Watch the Parker video. (The parker family episode 1) In the video, the clients express hostility toward each other, as well as toward the social worker. In addition, Stephanie asks the social worker for self-disclosure when she asks, “Wouldn’t you?” and “You really think you can fix that?” The scene ends with the client and social worker falling into silence. Consider the challenges depicted in the video. How would you respond?
By Day 3 Post a reponse to the following:
PLEASE INCLUDE INTEXT CITATION
• Explain when it would be appropriate to use self-disclosure.
• Provide a specific example of the type of self-disclosure you might use in this scenario.
• Identify an interviewing technique you learned from this week’s resources that you would use when working with this client.
• Provide a specific example of the interviewing technique.
o For example, if you would use an empathetic statement or an open-ended question to elicit information, provide a specific example of the statement or question that you would use.
• Explain why you would use this technique.
Support your post with examples from the course text to demonstrate that you have completed the required readings, understand the material, and are able to apply the concepts.
By Day 5
By Day 6
Respond to at least two colleagues: (see below)
• Describe whether you agree or disagree with your colleague’s use of self-disclosure based on the guidelines to consider when using self-disclosure.
• Provide an example of a third technique not previously recommended by you or your colleague and explain why you believe that technique might also be effective in this scenario.

( please ) see 2 colleagues to respond to below and include citations on each response)

Course material

Understanding Generalist Practice 8TH 18
Author: Kirst-Ashman, Karen K. / Hull Jr., Grafton H.
ISBN-13: 978-1-305-96686-4
ISBN-10: 1-305-96686-4
Edition/Copyright: 8TH 18
Publisher: Cengage Learning

WEEK 2 RESOURCES
• Walden University, LLC. (Producer). (2013). Sessions: Parker (episode 1) [Video]. Walden University Canvas. https://waldenu.instructure.com

• Kirst-Ashman, K. K., & Hull, G. H., Jr. (2018). Empowerment series: Understanding generalist practice (8th ed.). CENGAGE Learning.
o Chapter 2, “Practice Skills for Working With Individuals” (pp. 59–101)

• Szczygiel, P. (2019). Navigating student self-disclosure through a relational lens: Examples of increased self-awareness from a social work classroom.Links to an external site. Clinical Social Work Journal, 1–8. https://doi.org/10.1007/s10615-019-00714-2

________________________________________
Respond to these two colleagues and include citations

Kaleb Michael Pulley
Mar 4 12:07am
Manage Discussion by Kaleb Michael Pulley
Reply from Kaleb Michael Pulley
During the Parker video, we see a mother and a daughter in an intense argument. On one hand, the mother believes her daughter is rude. And that she is always throwing things around. On the other hand, the daughter believes the mother to be crazy and is messy for hoarding stuff. It’s even brought up from the daughter that she was chased by her mother with a broom (Walden University, 2013). But the part that stuck out to me was the daughter mentioning her father passed recently. Since then, the mother hasn’t moved much of the clutter. I believe perhaps this intense arguing stimulates from this hurt. Overall, this a very intense situation that any social worker could face. From our readings this week I have thought quite a bit how I would handle this situation. In my solution, I would use self-disclosure, empathy, genuineness, open- ended questions, and mediation. All five of these aspects go together. My hope is to help begin the healing process between these two family members. My process would start with self- disclosure.
Self- disclosure is one letting out their personal thoughts, information, and experiences (Kirst- Ashman & Hull, 2018). This usually is done to let out personal information or to build a closer connection. Self- disclosure in a social work setting can be very tricky though. I found the article (Szczygiel, 2019) very interesting delving on the trickiness of self- disclosure. To some, self- disclosure can make a person feel heard and seen. Some though may dismiss the self- disclosure as not helpful (Sczygiel, 2019). Like many situations in life, the best solution is in the middle. If I was hearing the mother and daughter out, I would aim to use the fourth type of self-disclosure. This is relating personal examples from my life to the client in hopes of providing empathy to both (Kirst- Ashman & Hull, 2018). In using this type of self-disclosure, I aim to combine it with the interviewing techniques of empathy, genuineness, open- ended questions, and mediation. All I learned from this week’s reading that made me deeply reflect on this video, my personal life, and my future.
I mentioned what stuck out to me was the daughter mentioning her father passed away. I personally believe this could be the underlying issue for these two arguing. I will ask the daughter is it okay if I bring this up in a meeting with both. Let’s say she gives me permission. I would ask both is it okay I relate to them with a personal example. I would mention I am not aiming to not care about what they state. I feel this honesty is needed. I would hope I show genuineness with this effort. Now my personal example would be me mentioning when I lost a close friend nearly five years ago. This friend was an older brother figure to me. He got me into working out, an outlet for my mental health. He passed away at age 26 and I have never fully gotten over it. I don’t believe you ever get over a death of a close loved one. I would tell them there were times after his death in those months of 2020 I was angry and depressed. I vented anger to my mother. I did not know how to process my emotions in a healthy way. But I know now, it’s important to do, we hurt ourselves by hurting others. This process of hurting isn’t helpful.
I mention all that in hopes of showing empathy and genuineness. Empathy is understanding how the client feels, and also even more important, I understand their feelings. Genuineness is simply being real with others (Kirst- Ashman & Hull, 2018). The self- disclosure example I provide shows empathy. I understand how it feels to lose a loved one. I know the anger, confusion, sadness, and any other emotions one can feel related to death. Especially the anger, I would mention both are right to be angry with the death of their loved one. Both are human. I would be showing genuineness because I am being authentic with my emotions. With this self- disclosure I would next move onto open- ended questions and mediation.
Open- ended questions are questions that allow for the client to provide more on how they feel about their situations (Kirst- Ashman & Hull, 2018). We do these every day when we want a better conversation with someone. An example of an open- ended question for this situation would be, “How since the passing of your husband/ father do you feel your relationship with your mother/ daughter has changed?”. I would use this question for perhaps both individuals. There’s hostility there. Perhaps what both need is an honest conversation on their feelings about the death of their loved one. A conversation on why the mother wants to keep stuff around and why the daughter feels trapped with these habits. Sometimes the hard conversations are needed for mediation. That would be my goal. Being a mediator means working to help come to solution between disagreeing parties (Kirst- Ashman & Hull, 2018). I hope all these aspects I used can start the healing process between both mother and daughter.
The biggest thing I learned from the video and the two readings is just how difficult it can be to use self- disclosure. As the article stated (Sczygiel, 2019) it can be seen as helpful or dismissive. I often am a self- disclosure individual. I have always used personal examples to help others. I never do it to be rude or negate one’s feelings. I even state something along the lines of “I hope it’s cool to bring up something I can relate to you with, I am not negating what you told me.” But my girlfriend has brought up sometimes people just want to be heard and don’t need that. She wasn’t rude, she knows it’s from a good place. So, this week’s topic has made me reflect a lot. The video showed me I will face difficult situations like that between people. I aim to help LGBTQ people. That includes couples if possible. I have to stay neutral and hear both out. Then find a way to help overall both. With the video, I also reflected a lot on my own personal life and my future.
As I stated, I too have lost a close loved one. The self- disclosure example is one I have used plenty of times. I know what it feels to have those emotions related to a close one dying. In fact, March 20th in a few weeks makes five years. I have been angry and have lashed out against loved ones. In fact, I still feel a mixture of emotions. I am in a healthier place mentally and I know it’s okay to have these emotions. With this thought process along with this week’s readings I think of my future. Going forward, I will be more communicative and upfront with people especially in the social work setting. I have to know sometimes the other party does not want to hear a personal example and that’s okay. It’s not about me. Sometimes they want that personal example. Everyone is different. I aim to be a very authentic person; that’s my goal with people. Some don’t like it, but it’s me. With LGBTQ+ people for so long we have to wear a mask to stay in a play we don’t feel real in. But when we come out and accept ourselves, we aim to be real with others despite the hatred. With me going into therapy I always will aim for every client to create an atmosphere where one can share anything with fear of judgement. Overall, this week really was helpful in many aspects.
References
Kirst-Ashman, K. K., & Hull, G. H., Jr. (2018). Empowerment series: Understanding generalist practice (8th ed.). CENGAGE Learning.
Szczygiel, P. (2019). Navigating student self-disclosure through a relational lens: Examples of increased self-awareness from a social work classroom.Links to an external site. Clinical Social Work Journal, 1–8. https://doi.org/10.1007/s10615-019-00714-2

Ta’Neyah Wright
Mar 3 2:29pm
Manage Discussion by Ta’Neyah Wright
Reply from Ta’Neyah Wright
It would be appropriate to use self- disclosure when a client is in a chaotic situation speaking out of anger and also it would be appropriate to use self- disclosure when a client is speaking to feel heard or accepted which sometimes involves truthful information from the client. Understanding Generalist Practice defines self- disclosure as a worker’s divulgence to a client of personal thoughts, information, feelings, values, or experiences.
A specific example of the type of self-disclosure I may use in this scenario includes a self- involving disclosure. “Ms. Parker, I’m able to witness how overwhelming you are today, and sometimes when there’s so much pressure present in my life, I tend to have similar reactions as you”. I do want you to realize I’m here for you, I will talk to you in a great tone where you don’t feel as if you are being yelled at. I’m also here to protect you as well as your wonderful belongings in your home including your six precious cats; therefore, you’re going to feel a sense of relief to enjoy a peaceful atmosphere.
An interviewing technique I learned from this week’s resources that I would use when working with Ms. Parker includes an open-ended question. An open- ended question I would ask, “How are you feeling about the situation” ? I would use this technique to receive a detailed response from Ms. Parker which would also help build rapport where Ms. Parker will realize she is comfortable when speaking to me, knows that I’m active listening to her care and concerns and also avoids having a bias attitude with my client while showing empathy during the entire process.
In Szczyygiel’s article, Jordan stated ” the act of paying close attention to client vulnerability is a crucial element to empathetic therapeutic relationships (Jordan 2010).” During the interviewing process summarization is another important factor because it helps the client focus on the main points covered during a portion of the interaction and also helps keep the interview on track. Summarization also keeps the clients engaged without feeling overwhelmed moving from one topic to another focusing only on the most important information such as facts and issues.
Kirst-Ashman, Karen K.; Hull, Jr., Grafton H.. Empowerment Series: Understanding Generalist Practice (p. 82). Cengage Learning. Kindle Edition.
Jordan, J. (2010). Relational-cultural therapy. Washington, DC: American Psychological Association.

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