Six Sigma projects are powerful tools for achieving breakthrough
Due: Sunday, midnight of Week 9 (15% of course grade) Overview Six Sigma projects are powerful tools for achieving breakthrough improvements. Improvement projects utilize the DMAIC methodology, while design or re-design projects use the DMADV methodology. Such projects can be undertaken for large or small initiatives. But because they require a fair bit of work in planning and engaging the team, they are usually applied in situations where a significant change effort is likely to lead to an outcome well in excess of the work put into the project. In the first two parts of your Operations Management Course Project, you have: (A) mapped and analyzedthe value stream, and (B) organized a Kaizen or Work-Out to address improvement opportunities which do not require rigorous data analysis. Now, you are ready to move forward with one or more projects that leverage the power of Six Sigma’s tools and rigorous data-driven analysis. A project charter is needed for each proposed Six Sigma project. Project charters enable management to understand, evaluate, and approve projects for launch. Instructions Use your work in Part A and Part B of your Course Project, as well as what you have learned so far in this course, to identify a potential Six Sigma project that can benefit the value stream and your organization. 1) List and describe potential Six Sigma project(s) that you would propose to senior management, recommend one project, and justifyyour selection. 2) Develop a detailed Project Charter for your recommended project. The project charter must include the following: a. Problem statement b. Goal statement or objectives c. Project scope d. Critical-to-quality requirements, or CTQs, of the processes within the scope of thisproject e. Key metric Y (or key metrics Y) f. Expected operational and financial benefits of the project g. Milestone dates for each phase of DMAIC (or DMADV) h. Project team (titles of project team leader and members) i. Champion (title of executive or senior manager) Submission Requirements Your work is to be submitted in Word. Total length should be 3-4 pages. Since this is a charter, put some thought into how best to present the material visually. Use the instructor-provided Project Charter Template as a guide. At an absolute msinimum, you should include clear headers and sub-headers. You may also want to call out certain elements, like timelines or key milestones, using graphics, tables, or colors to make the charter visually appealing and easy to read.
Below is the notes and corrections from the profossor
Good afternoon, Vanessa,
Thank you so much for talking with me today. You will see your Part A, the Part C template, sample Part C, and SOAR information enclosed. Let's recap the conversation.
- For the potential projects, you shared:
- Reducing errors (Rolled %C&A was 52%)
- Minimizing delays
- You chose reducing errors as your six sigma project, because reducing errors minimizes staff from doing the same thing the wrong way twice. The justification is that errors consume resources and use overtime.
- Your problem statement is exactly what you listed in the Part A/Assignment 1 Current State Overview with Challenges.
- Your goal statement was to improve the rolled %C&A from 52% to 85% within 8 months. Now this goal is SMART!
- What is in scope is addressing errors and training. What is out of scope is hiring and retention.
- For CTQ, you focused on rolled %C&A, which is a measure of quality, and the metric you want to be at is 85%.
- The operational benefits include: reduction in rework and errors. The financial benefits include: reduction in overtime and resources.
- For DMAIC milestones, you had each phase at 1.5 months (i.e., Define 1.5 months, Measure 1.5 months, etc..
Great work! You have 15 days to resubmit, which means you can resubmit your Part C on 12/30 for a 50% grade reduction. The date you set for yourself is 12/23 for Part C. If you are able to complete your initial post for DQ10, I will grade that too.
JWI 550: Operational Excellence Assignment 3
© Strayer University. All Rights Reserved. This document contains Strayer University confidential and proprietary information and may not be copied, further distributed, or otherwise disclosed, in whole or in part, without the expressed written permission of Strayer University. This course guide is subject to change based on the needs of the class. 550 Assignment 3 (1208) Page 1 of 3
Operations Management Project Part C: Six Sigma Project Charter Due: Sunday, midnight of Week 9 (15% of course grade)
Overview
Six Sigma projects are powerful tools for achieving breakthrough improvements. Improvement projects utilize the DMAIC methodology, while design or re-design projects use the DMADV methodology. Such projects can be undertaken for large or small initiatives. But because they require a fair bit of work in planning and engaging the team, they are usually applied in situations where a significant change effort is likely to lead to an outcome well in excess of the work put into the project. In the first two parts of your Operations Management Course Project, you have: (A) mapped and analyzed the value stream, and (B) organized a Kaizen or Work-Out to address improvement opportunities which do not require rigorous data analysis. Now, you are ready to move forward with one or more projects that leverage the power of Six Sigma’s tools and rigorous data-driven analysis. A project charter is needed for each proposed Six Sigma project. Project charters enable management to understand, evaluate, and approve projects for launch. Instructions Use your work in Part A and Part B of your Course Project, as well as what you have learned so far in this course, to identify a potential Six Sigma project that can benefit the value stream and your organization.
1) List and describe potential Six Sigma project(s) that you would propose to senior management, recommend one project, and justify your selection.
2) Develop a detailed Project Charter for your recommended project. The project charter must include the following:
a. Problem statement b. Goal statement or objectives c. Project scope d. Critical-to-quality requirements, or CTQs, of the processes within the scope of this project e. Key metric Y (or key metrics Y) f. Expected operational and financial benefits of the project g. Milestone dates for each phase of DMAIC (or DMADV) h. Project team (titles of project team leader and members) i. Champion (title of executive or senior manager)
Submission Requirements Your work is to be submitted in Word. Total length should be 3-4 pages. Since this is a charter, put some thought into how best to present the material visually. Use the instructor-provided Project Charter Template as a guide. At an absolute minimum, you should include clear headers and sub-headers. You may also want to call out certain elements, like timelines or key milestones, using graphics, tables, or colors to make the charter visually appealing and easy to read.
JWI 550: Operational Excellence Assignment 3
© Strayer University. All Rights Reserved. This document contains Strayer University confidential and proprietary information and may not be copied, further distributed, or otherwise disclosed, in whole or in part, without the expressed written permission of Strayer University. This course guide is subject to change based on the needs of the class. 550 Assignment 3 (1208) Page 2 of 3
RUBRIC: Part C
CRITERIA Unsatisfactory Low Pass Pass High Pass Honors
List potential Six Sigma projects that you would recommend to senior management, and justify your selection
Weight: 25%
No potential Six Sigma projects identified or no justification for selection.
Potential Six Sigma projects identified, but no justification for selection.
Potential Six Sigma projects identified with incomplete or unclear justification for selection.
Potential Six Sigma projects identified with clear justification for selection.
Potential Six Sigma projects identified with clear justification for selection. Provides additional clear connection to specific strategic initiatives in the student’s organization.
Develop a detailed Project Charter for each recommended project. The Project Charter must include the following:
a. Problem statement
b. Goal statement or objectives
c. Project scope
d. Critical-to-quality requirements or CTQs of the processes within the scope of this project
e. Key metric Y (or key metrics Y)
f. Expected operational and financial benefits of the project
g. Milestone dates for each phase of DMAIC (or DMADV)
h. Project team (titles of project team leader and members)
i. Champion (title of executive or senior manager)
Weight: 60%
Missing or inaccurate list of any potential Six Sigma Project Charters.
List of potential Six Sigma projects. Project Charters with bullet points (a) to (f) addressed.
List of potential Six Sigma projects and selection justified. Project Charters complete with all bullet points addressed.
List of potential Six Sigma projects and selection justified. Project Charters complete with all bullet points addressed.
Includes detailed and correct entries in Project Charter.
List of potential Six Sigma projects and selection justified. Project Charters complete with all bullet points addressed.
Includes excellent, detailed entries in project charter.
JWI 550: Operational Excellence Assignment 3
© Strayer University. All Rights Reserved. This document contains Strayer University confidential and proprietary information and may not be copied, further distributed, or otherwise disclosed, in whole or in part, without the expressed written permission of Strayer University. This course guide is subject to change based on the needs of the class. 550 Assignment 3 (1208) Page 3 of 3
Finished product presents responses and recommendations in a well-organized format that is easy to read and free from grammatical errors
Weight: 15%
Finished product is disorganized and/or difficult to understand and includes significant grammatical errors.
Finished product is free from significant grammatical errors, but it lacks organizational cohesion, making it challenging to read and/or understand the recommendations
Finished product is free from significant grammatical errors and presents responses and recommendations in a satisfactory manner.
Finished product is well-designed and written, with a clear, easy-to- read layout and few grammatical errors.
Finished product is well-designed and written, with a clear, easy-to- read layout and few grammatical errors. Student makes good use of color and/or other design elements to create a visually appealing charter.
- Operations Management Project Part C: Six Sigma Project Charter
- Instructions
- Submission Requirements Your work is to be submitted in Word. Total length should be 3-4 pages. Since this is a charter, put some thought into how best to present the material visually. Use the instructor-provided Project Charter Template as a guide. …
,
Name
Date
LT 30 mins LT 60 mins LT
PT 180 mins PT 360 mins PT
%C&A 90% %C&A 90% %C&A
LT: 30 LT: 60 LT:
PT: 180 PT: 360 PT:
Overview of the Process
Challenges
Bottlenecks
References
Martin, K. & Osterling, M. (2014). Value Stream Mapping.
Standard Work Instructions:
Vanessa Woodard
11/7/2022
Customer
1. Insert your name, title of the value stream, and
demand or Takt time.
2. Insert the activity, role, number of staff, LT, PT,
and %C&A in the process blocks. The summary
timeline should autopopulate.
3. Verify the current state summary metrics are
calculated correctly.
4. Add the current state overview, challenges, and
bottleneck. Include any other relevant metrics (i.e.,
NPS, AHT, etc.).
5. Review the assignment instructions once more.
Check your work. Upload and submit when ready.
Review & Update First Draft editing QC Supplier Material
JK makes an order for two hundred units of books from Skyworth Design House. These Units are sibdivided into book 1, book 2, book 3, book 4, book 5 and book 6. Skyworth design house has 25 units in store and will therefore seek the processes of SDF supplier who is the prinitng house well as the graphic designer. Skyworth will review and update each of the books which will take approximately three hours to do so. these reviews have to be drafted and will consume six hours to do so. This will be followed by a supplier material requisition that will take six hours. Generally the whole process will take 1230 minutes which is approximately twenty one working hours. The client will get their order in the fourth day
there may be issues in reviewing and getting the feedback to the print house
there are delays in the print house which may cause delays in the operations.
a minor error in one book may cause the design house to recheck all other components.
the client needs the units as fast as possible
Reviewing and updating
books needs two persons
and each books requires
First draft editing
requires two persons
each taking one hour for
Quanity supplied
material requires one
person who will consume
Title:
Demand or Takt time:
60 mins LT 30 mins LT 10 mins LT 5
360 mins PT 180 mins PT 60 mins PT 30
96% %C&A 70% %C&A 100% %C&A 95%
60 LT: 30 LT: 10 LT: 5
360 PT: 180 PT: 60 PT: 30
Skyworth Design Value Stream
A customer needs 6 books which will take 1230 hours to produce and deliver
Customer
Print ProofsQC Supplier Material Final Approval
Production Control
Proof Approval
the books have to be
apprived for printing
purposes. It will take one
JK makes an order for two hundred units of books from Skyworth Design House. These Units are sibdivided into book 1, book 2, book 3, book 4, book 5 and book 6. Skyworth design house has 25 units in store and will therefore seek the processes of SDF supplier who is the prinitng house well as the graphic designer. Skyworth will review and update each of the books which will take approximately three hours to do so. these reviews have to be drafted and will consume six hours to do so. This will be followed by a supplier material requisition that will take six hours. Generally the whole process will take 1230 minutes which is approximately twenty one working hours. The client will get their order in the fourth day
there may be issues in reviewing and getting the feedback to the print house
there are delays in the print house which may cause delays in the operations.
a minor error in one book may cause the design house to recheck all other components.
the client needs the units as fast as possible
Quanity supplied
material requires one
person who will consume
Final Approval is done by
one person and will take
thirty minutes per book
The prints will have to be
proof read by one person
who will take ten
Total LT (minutes) = 205
Total PT (minutes)= 1230
Activity Ratio =
Total PT/Total LT 600%
Rolled %C&A =
52%
mins LT 10 mins
mins PT 60 mins
%C&A 100%
LT: 10
PT: 60
Skyworth Design Value Stream
A customer needs 6 books which will take 1230 hours to produce and deliver
* Total LT and PT are calculated by summing the LT and PT
values for all processes.
** Total %C&A is the Rolled %C&A, which is calculated by
multiplying the %C&A for all processes.
JK makes an order for two hundred units of books from Skyworth Design House. These Units are sibdivided into book 1, book 2, book 3, book 4, book 5 and book 6. Skyworth design house has 25 units in store and will therefore seek the processes of SDF supplier who is the prinitng house well as the graphic designer. Skyworth will review and update each of the books which will take approximately three hours to do so. these reviews have to be drafted and will consume six hours to do so. This will be followed by a supplier material requisition that will take six hours. Generally the whole process will take 1230 minutes which is approximately twenty one working hours. The client will get their order in the fourth day
the client needs the units as fast as possible
Receiving and Shipping
the books will be shipped
to the client
,
|
|
|
To: (Insert Professor Name)
From: (Insert your Name)
Re: JWI 550 Operational Excellence Six Sigma Project Charter (Assignment 3)
Date: (Insert Date)
Based on the value stream map, the potential Six Sigma Projects include:
· Increase Rolled % Complete & Accurate: the Rolled % Complete and Accurate was (insert value), which indicates (review page 91 in the Value Stream Mapping book to explain what this means).
· Increase Activity Ratio: the Activity Ratio was (insert value), which indicates (review page 90 in the Value Stream Mapping book to explain what this means).
· Reduce Total Lead Time: the Total Lead Time was (insert value), which indicates (review page 88 in the Value Stream Mapping book to explain what this means).
· Reduce Total Process Time: the Total Process Time was (insert value), which indicates (review page 90 in the Value Stream Mapping book to explain what this means).
I recommend the following Six Sigma Project, (list the one (1) recommended Six Sigma project here). The justification for selecting the (insert the name of the Six Sigma project recommended) Six Sigma project is (insert your detailed explanation here).
Insert an image of VSM here
PROJECT NAME: (insert the project name here) Six Sigma project
PROBLEM STATEMENT: (must be a specific, measurable and chronic problem or performance gap/deficiency; No blame, no causes, no Solutions in this statement):
(insert the problem statement here)
GOAL STATEMENT: (what level of performance is to be achieved, by when, for this project. Must be SMART: specific, measurable, attainable, relevant and time bound):
(insert the goal statement here)
PROJECT SCOPE: (must be a manageable and doable “bite size” project, within 6 months or less):
|
In-Scope |
Out-of-Scope |
CTQs of PROCESSES WITHIN PROJECT SCOPE:
KEY METRIC: (this is the performance outcome Y to be improved by the project, stated in measurable terms, such as: delivery time in hours, % yield)
|
CTQ |
Measurement |
Key Metric |
EXPECTED BENEFITS: (operational and financial benefits to be expected when project goal is achieved):
|
Operational |
Financial |
MILESTONES FOR DMAIC OR DMADV PHASES:
|
Define |
Measure |
Analyze |
Improve |
Control |
|
Insert timeframe |
Insert timeframe |
Insert timeframe |
Insert timeframe |
Insert timeframe |
PROJECT CHAMPION: (insert the project champion name here)
PROJECT LEADER (Green Belt or Black Belt): (insert the project leader here)
PROJECT TEAM MEMBERS: (insert the project team members here)
AD-HOC MEMBERS: (insert the adhoc project members’ name here)
APPROVED BY & DATE: (insert the approved by name and date here)
References
Martin, K. & Osterling, M. (2014). Value Stream Mapping.
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