key areas of human resource management
1.What do you feel are five key areas of human resource management that all managers (non-HR managers) should have knowledge ofso that they can do their jobs more effectively? Explain what specifically they would need to know within each of these areas and how it would/could impact their job success or lack thereof.
2.You are the VP of Operations at Jerry’s Cherry Auto Finishes, a firm with 150 employees. Your boss has just informed you that based on strategic predictions there is an opportunity to double yearly productionthrough foreign distribution (exporting, not opening a new location internationally). It is your responsibility to ensure that this increase in production is achieved and you mayhire more employees if you deem this necessary.
A.What will you doto insure the increase in productivity in the most cost effective manner possible?
B.Assuming you decide to bring in more workers how will you onboardand train these employeesforJerry’s Cherry Auto Finishes? Be detailed in describing onboardingand training skills program development and implementation.
3.You are HR Director of Westcoast Regional Medical Center and you are currently faced with a shortage of nurses.Your firm currently has plans to expand the nursing staff by 11%. In addition, the annual turnover of the current 400 person nursing staff is 36%.
A.What activities and programs would you implement to retainyour nurses?
B.Your boss, the CEO, has asked youto recommend an incentive planto help attract and retain nurses. Describe in detailyour recommended plan and one or two alternative incentives plansfor the CEO to consider. In addition, explain three reasons why incentive plans often fail. Also, be sure to include details pertaining to the necessary conditions for the incentive system to work successfully.
4.There at last its finished, thought Rajiv Chaudhry, as he laid aside the last of the 12 performance appraisal (PA) forms. It had been a busy week for Rajiv, who supervises a road maintenance crew for the Georgia Department of Highways.In passing through Rajivs district a few days previously, the governor had complained to the area superintendent that repairs were needed on several of the highways. Because of this, the superintendent assigned Rajivs crew an unusually heavy workload. In addition, Rajiv received a call from the HR office that week reminding him that the PAs were late. Rajiv explained his predicament, but the HR specialist insistedthat the forms be completed right away.Looking over the appraisals again, Rajiv thought about several of the workers. The PA form had places for marking quantityof work, quality of work, and cooperativeness, among other traits. For each characteristic, the worker could be graded as outstanding, good, average, below average, or unsatisfactory. As Rajiv’s crew hadjust completed all of the extra work assigned for that week, he marked everyworker outstanding in quantity of work. He marked Joe Blum average for cooperativeness because Joe had questioned one of his decisions that week. Rajivhad decided to patch a pothole on one of the roads, and Joe thought the small section of road surface ought to be broken out and replaced. Rajiv didnt include thisin the remarks section ofthe form, though. As a matter of fact, he wrote no remarks on any of the forms.Rajiv felt a twinge of guilt as he thought about Roger Short. He knew that Roger had been goofing off, and the other workers had been carrying him for quite some time. He also knew that Roger would be upset if he found that he had been marked lower than the other workers. Consequently, he marked Roger the same to avoid a confrontation. Anyway, Rajiv thought, these things are a pain, and I reallyshouldnt bother with them. As Rajiv folded up the PAs and put them in the envelope for mailing, he smiled. He was glad he would not have to think about PAs for another six months.
A.What weaknessesdo you seein the performance appraisal process being used by the Georgia Department of Highwaysand Rajivs completion of his staffs performance appraisals?
B.Should HR have the ability to insist that the forms be completed right away? Discuss.
C.Many managers would agree with Rajiv in saying that these things area a pain, and I really shouldnt have to bother with them. What are the advantages and disadvantages in doing away with the performance appraisal?
5.Toni Berdit is the Washington, D.C. area supervisorfor Quick-Stop, a chain of convenience stores. She has full responsibility for managing the seven Quick-Stop stores in Washington. Each store operates with only one person on duty at a time. Although several of the stores stay open all night, every night, the CenterStreet store is open all nightMonday through Thursday but only 6:00 a.m. to 10:00 p.m., Friday through Sunday. Because the store is open for fewer hours during the weekend, money from sales is kept in the store safe untilMonday. Therefore, the time it takes to complete a money count on Monday is greater than normal. The company has a policy that when the safe is being emptied, the manager has to be with the employee on duty, and the employee has to place each $1,000 in a brown bag, mark the bag, and leave the bag on the floor next to the safe until the manager verifies the amount in each bag.Bill Catron worked the Monday morning shift at the Center Street store and was trying to save his manager time by counting the money prior to his arrival. The store got very busy, and, while bagginga customers groceries, Bill mistookone of the moneybags for a bag containing three sandwiches and put the moneybag in with the groceries. Twenty minutes later, Toni arrived, and they bothbegan to search for the money. While they were searching, the customer came back with the bag of money. Quick-Stop has a general policy that anyone violatingthe money-counting procedure couldbe fired immediately. However, the ultimatedecision was left up to the supervisor and his or her immediate boss.Bill was very upset. I really need this job, Bill exclaimed. With the new baby and all the medical expenses weve had, I sure cant stand to be out of a job.You knew about the policy, Bill, said Toni.Yes, Idid, Toni, said Bill, and I really dont have an excuse. If you dont fire me, though, I promiseyou that Ill be the best store manager youve got.While Bill waited on a customer, Toni called her boss at the home office. With the bosss approval, Toni decided not to fire Bill.
A.Do you agree with Tonis decision? Discuss.
B.What signal might the decisionnot to fire Bill give to other store managers?
C.Quick-Stop had a general policy that anyone violating the money-counting procedure couldbe fired immediately. If the store had a rule that violations of the money-counting procedure must be fired, what would be some of the steps that Quick-Stop should have in place for Toni to conduct a successful termination meeting.
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