An important element in strategy development is attempting to anticipate how a competitor might respond to an organization’s changes in strategy(ies). Selec
Unit 2: Discussion 2
Directions:
An important element in strategy development is attempting to anticipate how a competitor might respond to an organization's changes in strategy(ies).
Select a company and a product you use/are familiar with that has a similar competing item made by another company (Under Armour versus Nike, Campbell versus Progresso, Allstate versus State Farm).
Describe a strategic change one company might make; what response might the other company try to offset the competitor’s strategic change?
Use concepts from the reading and additional source(s) beyond the reading for support.
Unit 2: Discussion 2
Directions
An important element in strategy development is attempting to anticipate how a competitor might respond to an organization's changes in strategy(ies).
Select a company and a product you use/are familiar with that has a similar competing item made by another company (Under Armour versus Nike, Campbell versus Progresso, Allstate versus State Farm).
Describe a strategic change one company might make; what response might the other company try to offset the competitor’s strategic change?
Use concepts from the reading and additional source(s) beyond the reading for support.
,
Strategic Management
Jeff Dyer
Third Edition
Chapter 2
Analysis of the External Environment:
Opportunities and Threats
Professor’s Goals for this Lecture
There are many types of problems that can be solved for a company by doing a cost analysis. A cost analysis can be used to solve problems as diverse as marketing (e.g., how much to spend to acquire additional customers) or HR (how much labor costs go down per unit with increases in volume). The principle tools to be learned in this chapter are designed to help the student examine the relationship between a company’s size (measured in volumes produced or market share) and cost per unit. This is primarily reinforced by teaching students how to create a scale/experience curve (both done in the same way with “cost per unit” on the “Y” axis but the scale curve uses volume for a given year on the “X” axis whereas the experience curve uses cumulative volume on the “X” axis. The students will have the opportunity to examine the relationship between scale/experience in the following assignments:
– the homework assignment involving calculating an experience curve in semiconductors
– Fry’s Credit Card Mini-case (in lecture); considers the relationship between total number of subscribers (X axis) and cost per subscriber (Y axis)
– the Southwest Case (after lecture); considers the relationship between total passengers flown (or market share) and performance (profitability) in the industry
1
Determining The Right Landscape
Copyright ©2020 John Wiley & Sons, Inc.
2
The first strategic decision that most firms must make is to select the industry, and markets, in which it will compete.
A firm’s industry will determine which customers and which competitors will be part of the firm’s landscape. The landscape is typically defined by: (1) the industry in which a firm competes, and (2) the product and geographic markets within that industry that the firm targets.
2
Firm’s Landscape
Industry In Which The Firm Competes
Product And Geographic Markets Within That Industry That The Firm Targets
Threat of New Entrants
Threat of Substitutes
Rivalry Among Existing Competitors
Bargaining Power of Suppliers
Bargaining Power of Buyers
“Industry Structure” Perspective “Five Forces” Analysis of Competitive Strategy
Copyright ©2020 John Wiley & Sons, Inc.
3
Alright so what we want to do, we want to break down the industry structure and try to understand what drives profitability in an industry. So at the center of the Porter model is rivalry among the existing competitors. And if you have more rivalry, then you’re going to have more profits. He sort of puts around that threat of new entrance and threat of new substitutes. So typically you’re going to have, these things actually influence rivalry the more you have new entrants that can easily get into an industry, the more rivalry you typically have and the more substitutes you have the more rivalry you’ll have. Although there actually are some independent factors that also influence rivalry in an industry, and we’ll talk about that. But you also have bargaining power over suppliers and bargaining power of buyers. So you’re trying to create a pie and you’re trying to find how much can suppliers grab from me because they’ve got bargaining power. They bring inputs that I have to buy and I can’t be very price sensitive because I need them. Or to what extent do I have power over my buyers, I am selling something and I have power over them, they really want or need what I’m offering.
3
Five Forces Analysis
Rivalry- Competition among firms within an industry. Typically this involves firms putting pressure on each other and limiting each other’s profit potential by attempting to steal profits and/or market share.
Substitute- A product that is fundamentally different yet serves the same function or purpose as another product.
Threats- Conditions in the competitive environment that endanger the profitability of a firm.
Opportunities -Ways of taking advantage of conditions in the environment to become more profitable.
Copyright ©2020 John Wiley & Sons, Inc.
4
Five Forces Analysis (continued)
Attractiveness of an Industry- The degree to which an average firm in the industry can earn good profits.
Copyright ©2020 John Wiley & Sons, Inc.
5
Identify Specific Factors Relevant to Each of The Five Major Forces
Analyze the Strength of Each Force
Estimate the Overall Strength of the Combines Five Forces to Determine The Attractiveness of The Industry
Scale economies (MES is a significant proportion of industry demand)
e.g., aerospace industry
Capital requirements (combined with uncertainty or inefficient capital mkts)
e.g., aerospace industry
Scope economies
e.g., retailing
Switching costs (due to learning, customer investment, loyalty programs, network effects)
e.g., Windows operating system; eBay
Access to scarce resources (e.g. inputs, distribution, locations)
e.g., DeBeers (diamonds), Coke (distribution)
Learning Curve
e.g., Honda motorcycles (motors)
Product Complexity
e.g., supercomputers, microprocessors
Entry deterring regulations
e.g., tariffs;
A
B
C
D
Industry
Barriers to Entry What Factors Keep Potential Competitors Out?
Copyright ©2020 John Wiley & Sons, Inc.
6
So let’s walk through each of the five forces. And I want to start with the one that I told you last time that I think is the most important and that is barriers to entry or threat of new entries because if you don’t have barriers to entry, and you have bargaining power over suppliers and buyers, then companies should enter that industry to get at that bargaining power and to make more money. So you tend to see more entries, so there really should be something preventing new entrants from getting in if you want to try and maintain the high profits in an industry. So think of it this way, you’ve got an industry here, you’ve got Firm D who wants to get in and can’t get in. Why can’t it get in? So let’s just sort of walk through different things that serve as barriers of entry to an industry. Let’s start with actually scale economies and capital requirements. So can anybody here define what scale economies means? What’s scale economies?
S: It’s when your company is able to produce at such a high scale that you’re being able to cut down your costs.
P: Okay, so your cost per unit goes down because you’re producing very high volumes. And in fact what you see is that you can spread, you tend to have high fixed costs in a business that you can then spread across lots of units when you produce more. And then there’s this notion of capital requirements so I’m going to talk about the aerospace industry for both of these. In some cases you need a lot of money to enter an industry, in some cases you don’t need a lot of money to enter an industry.
So let’s just talk about the aircraft manufacturing industry for a moment. How many aircraft manufacturers are you aware of? Boeing and Airbus, they’re the two big ones. There are some regional jets and small ones, like Embraer and Canadair, but really it’s Boeing and Airbus that dominate this. About 25 years ago, we actually had McDonald Douglas, we had Lockheed which also made aircraft, Martin Marietta was also a producer of aircrafts or at least large portions of aircrafts and we gradually saw those folks disappear. And here’s partly why. The cost to develop a new aircraft in terms of just figuring out the design of it and then building the manufacturing plant to produce it is about five billion dollars.
Okay, so you need a lot of money. This is why capital requirements can be a barrier of entry. Imagine if I go down and work for Boeing and have an idea for a new jet, I go down to my bank, I say you know I just need five billion dollars to design this new jet, and I won’t have even sold any yet, that’s just to design it, to build the plant, to be ready to produce. You have these huge capital requirements and that creates a barrier to entry. But then in order to make back the five billion dollars, typically you need to sell somewhere around 300 and 400 aircrafts, sort of a rule of thumb, given the amount you tend to make per aircraft. So for a certain sized aircraft, Boeing 737 size, let’s say, there are about 1,200, 1,300 planes that are sold worldwide over the life of a plane. So you’re talking about maybe a 15 year product life cycle. 1,200, 1,300 planes, you need to sell 300 to 400 in order to break even. How many companies are you going to see in that industry? Not too many. It’s hard for there to be four players because for there to be four players, each sell 300 to 400, that means they’d all be breaking even if they all sold 300 to 400. Does that make sense? So what we’ve seen over time is that we’ve had fewer and fewer players in the industry because you need to be able to produce more than 300 to 400 planes if you’re going to make money with any given product. That’s how economies of scale can be a barrier to entry.
So in some industries you have to look at the total volume in the industry, and then you’ve got to look at well how many units are we going to have to be likely to produce in order to be able to produce it, what we call a minimum efficient scale. With a minimum efficient scale, you’ll read more about this in the cost section, it’s basically looking at cost per unit, and as you see it come down, you’ll see that it starts to flatten out and then go up, it’s a scale curve. And at that point that it starts to flatten, that’s the minimum efficient scale. And if that number is, if you have to produce 300 planes and there’s like 1,200, there’s only going to be a small number of players in that industry because you can’t get enough scale in order to survive to build plants to produce your product. And so you tend to have few players in that industry. And it becomes a barrier to entry. You don’t want to enter that particular industry because it’s too risky and you have to make too many planes.
And capital requirements, as I already mentioned, can be a barrier to entry. The more money you need to enter an industry then the less likely you’re to have a new entrance because it’s hard to raise that kind of money. We also talked about scope economies. So economies of scale mean that you lower your cost per unit because you do the same thing over and over and over again. Whether it’s making a Boeing 737 over and over again or a particular motor cycle, but you do the same activity over and over again. That’s what we think of as economies of scale. Economies of scope you sort of do related activities that somehow by doing two activities, it lowers the cost for you because you do two activities that are in some way related. Let me give you an example. In the United States, where do we mostly shop for clothing?
S: Malls.
P: Malls, right? We mostly shop at malls. So now the question is, how do retailers get space in a mall? How’s that?
S: Leasing.
P: Leasing. They’ve got to be able to go and lease the space. Now have you noticed are becoming more and more alike over the years with the same stores in the malls? That’s because big companies, some of them will actually own multiple stores in the malls. So like The Limited, the company The Limited, has over the years they’ve bought and sold some of these stores, but over the years they have owned a number of kinds of stores in the mall. For example, they own The Limited, The Limited II, Express, Structure, Bath and Body Works, Victoria Secret, Learner, Blain Brian, those have all been sort of in their portfolio of stores and brands that they offer. How might that create a barrier to entry for a new company wanting to come into selling clothing or even Bath and Body Works in a mall? Let’s think, how does that help them stop another company from coming in?
S: Because they, all of those are stores that sell generally the same thing, but with some variation. So whichever store in entering, they’re going to have to be willing to lower their prices, or even take the loss because those stores pull up ________.
P: Okay, so one option is we can be aggressive in one particular market or area and we could make it up other places. Okay, so that’s one way.
S: So if let’s say 40 percent of the mall is owned by one company, then just the number of, the space that’s left over for other companies _____. You reduce the supply and the price will go up and it’s going to reduce the number of competitors.
P: Right, think about if The Limited is going in or The Gap or others if they have multiple stores, then they’re going to negotiate with the developer for rent. If I can bring you eight stores, do you think that would give them better rent? Absolutely, right? So now not only do I get in early, do I get better rental prices, but I might even get preferred positions in the malls and what that effects is a barrier of entry for someone new trying to get into the industry because they are going to have to pay higher rent because they don’t have the scope of operations, the number of different store formats, and they’re also unlikely to be unable to afford the higher rents.
The other thing is, think of distribution out of the mall. Now we could have central warehousing and we could sell, send a truck and we could have clothing for multiple different of our stores on the same distribution truck. Or we can give, the other we can do, we can give coupons out, if we go out to the outlet mall or other places, sometimes you’ll buy at one place and they’ll give you coupons for other places that you can buy products because they’re often owned by the same company. So now you get this cross-selling opportunities that occur. All of this scope of operations can now produce a barrier of entry for a new entrant. Does that make sense? Any questions about that? Okay, so that’s the way scope economies works.
Switching costs, some products inherently have switching costs. Software is typically one of those. Compatibility issues with switching costs, you’ve learned how to use a certain kind of software, whereas most of us can change our brand of gum without huge switching costs, right? Or a different candy bar or whatever it might be. Products that have these inherent switching costs where there’s learning involved, where there’s investment involved, those products tend to have barriers to entry that other products don’t have. That’s actually one of the reasons that software tends to be a very attractive industry generally because once you get users, there tend to be switching costs which makes it harder for entrants to come in. Access to scarce resources can be a barrier to entry. De Beers company that sells diamonds and actually now has diamond stores, but basically by trying to own the diamond mines, they’ve owned a lot of the scarce resources that you need in order to be in the diamond business and that creates a barrier of entry to somebody else because there are only so many diamonds and diamond mines out there, and if De Beers already owns it, it’s hard to get into the industry.
The learning or experience curve, so we’ve got here, I’ve got automated motor cycles, we’ll do a case a little bit later on Harley Davidson, but Honda by producing of millions of motorcycles it’s able to bring down their cost per unit, and it’s a fairly steep experience curve, which means with every doubling of volume their costs drop fairly significantly, 20 to 25 percent. Well that means for a new entry to come in, if you’re going to produce motorcycles in the same way, or a similar way, you’re going to have a huge cost disadvantage because you just don’t have the volumes to get in. So learning curve or experience curve can be a barrier to entry.
Product complexity can be a barrier to entry like intel we’ll do a case on Intel on Monday, but microchips are a very complex product and so it’s hard, there are fewer people who can figure out how to run a microchip company than there are who can figure out how to run a grocery store company, let’s say. So in fact you’re going to have more supply of people who can run a certain kind of business than others, so really complex business, a lot of times there will be barriers to entry because you’ve got to have people who have the analytical horsepower to figure out how to run that kind of a business. And then finally you could have entry regulations or tariffs that could prevent entry into a particular business, so tariffs are what the US government puts up in some cases to prevent foreign companies from coming into a particular market. They also have had regulations, for example, tobacco, you can’t run an ad on TV for a tobacco product. So in some ways that’s actually been good for the existing tobacco companies because that means new companies can’t come in and really advertise on TV. I know there are reasons the government has for not wanting ads on TV for any kind of tobacco at all, but in some ways it does protect the companies. Is there a question?
S: What’s the difference between scale economies and the learning curve?
P: Let me save that for our discussion on costs. But the short answer is the learning curve is about cost going down with volume because you learn how to do things better. The scale economies are more around cost coming down because I can build a bigger plant with equipment that can handle more volume, and I can spread those fixed costs across more units. So one is more around spreading fixed costs and investment, the other is more around actually learning how to do something better.
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A
B
C
D
Industry
Direct substitution with similar or the same functionality
Diesel vs gas engines
DirecTV vs cable
Be Your Own Substitute
Starbucks acquiring Seattle’s best coffee (partnerships with both Barnes & Noble and Borders)
MTV (acquiring other music channels (VH1, Country)
Customers
What Alternatives are Available to Customers (Threat of Substitutes)
Copyright ©2020 John Wiley & Sons, Inc.
7
Alright, let’s go to the threat of substitutes. So here we have a little bit different situation, we have industry here (big blue circle), the customers are here (rectangle outside), Firm D doesn’t actually try to enter that industry the same way, they actually try and access their customers in another way, through a substitute product. Sometimes you try and do it very directly, so if you think about diesel versus gas engines, or Direct TV versus cable, those are substitutes, but they’re really trying to provide almost the identical kinds of value. And then a lot of times they are viewed as being direct substitutes. Sometimes they are a little bit farther away. When we think about different kinds of companies entering the beverage industry, like when Red Bull came in and started with energy drinks, Coke and Pepsi, they didn’t have energy drinks, but people were starting to buy the energy drinks instead of a Coke or a Pepsi, right? So they were substituting one for another. When we go out for entertainment, we can choose to go to a basketball game or a movie or a concert, and those actually are all substitutes and more indirectly compete with each other.
So one of the things that you want to try and do if you can is you want to be your own substitute. So what we’ve seen is like Starbucks acquired Seattle’s Best Coffee, they developed partnerships with both Barnes and Noble and Borders when Borders was around selling, Starbucks at Barnes and Noble and Seattle’s Best and Borders because it really didn’t matter whether you bought coffee from their perspective at Barnes and Noble or Borders because either way you were getting their coffee, they were their own substitute. You see this with Coke and Pepsi getting into water and energy drinks and any kind of beverage you can think, they want to be their own substitute.
S: So is that also Apple like doing market substitutes you can have very high end products and then you go to cheaper products for the group that substitutes higher
P: Yeah, so it’s sort of like, having this sort of broad line of products. I think that you also though have people that do tablets versus laptops, so let’s say you are, those tend to be substitutes for many people, a laptop versus a tablet. But they’re different products and so Apple is in both, Dell is in laptops, they haven’t been very successful in tablets, but you can imagine they want to be successful in tablets because tablets are substituting a lot for laptops, right? So we tend to think of it more as related product categories but maybe not just a family of products that do sort of the same thing
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A
B
C
Industry
Factors
Number of direct competitors & substitutes
High rivalry with more competitors and more substitutes.
Industry growth rates
High rivalry with slow growth and in high growth industries when there are strong first mover advantages (e.g., eBay).
Exit barriers
High rivalry when companies must make significant investments in non-redeployable assets (e.g., steel industry; bowling alleys).
Fixed costs
High rivalry when fixed to variable cost ratio is high (need to keep volumes high to spread fixed costs).
Lack of product differentiation
High rivalry when there are minor or no differences in functionality and performance of products or services.
Switching costs
High rivalry when switching costs among companies are low (e.g., long distance telephone).
Competitive rivalry can focus on many factors, including price, quality, technology, features, service, etc.
Why Industries are More or Less “Competitive” (Nature of Focus on Rivalry)
Copyright ©2020 John Wiley & Sons, Inc.
8
Let’s talk about rivalry. What influences how much rivalry there is in a particular industry? Now there are some cases where this it seems like competitors just really hate each other and whatever, the leaders, the companies for whatever reason they see this as a war and are out to put their competitor out of business if they can. In some industries there’s just more rivalry than others. There are some things that tend to prompt, that tend to promote rivalry. So here we have an industry and you’ve got competitor rivalry who are focused on a lot of factors: price, quality, technology, features. There are a lot of different ways that we see rivalry play out, it could be very aggressive on lower in price, it could be lots of advertisement and promotions, sort of trying to get new generations to the market much more quickly, there are a variety of ways that can happen.
And here’s some factors that influence whether or not there’s a lot of rivalry in the industry where you compete. One is the number of direct competitors and substitutes. So basic principle, technically speaking, more competitors, more rivalry. It’s harder to keep track of five competitors than it is one or two competitors and what they’re each doing and what their pricing is, how it is they’re advertising, so you tend to get a lot more signaling and more tacit collusion that goes on when there are few companies. So if there are two or three, you tend to have less rivalry than you have five or six. Coke and Pepsi, it looks like there’s lots of rivalry, but they’re both making a lot of money. So they want it to look like there’s a lot of rivalry and they do spend a lot on advertising and they spend a lot of promotion, but there’s not as much rivalry as you might think. Industry growth rates influence rivalry. Yes?
S: So if we’re talking about a measurement of rivalry, how does that work? Because if you have an industry that’s homemade mittens or something like that where there are hundreds and hundreds of competitors, how would you say that is more rivalrous than Pepsi and Coke?
P: So the expectation would be the more companies in the industry, the lower the average profitability in the industry. And that would be, you could test that assumption. That has been tested in a large number of industries and shown that there’s correlation, doesn’t always hold true because there are other factors that might influence the degree of rivalry. But on average, the more companies in an industry, the lower average profitability. That would be one way of measuring. Another way would be industry growth rate. The question is does high growth lead to more rivalry or less rivalry?
S: More.
P: Okay, so more, less, could be either actually. So if you go back to when I started working at Bain in 1984, the standard answer to that answer was low growth leads to higher rivalry, and the standard reasoning for that was if I’ve got low growth in my industry and I want to grow 10 percent, I have to take more market share from my competitors, and that’s going to lead to more rivalry if I want to grow, either that or I just have to accept low growth. So we tend to expect more rivalry when there was low growth. And then all of a sudden, we learned about markets that have what we call network effects, where they’re kind of winner take all markets, like EBay with auctions. It’s like, when I want to go buy something online, people wanted to go to the site where there were the most options. Well because there were the most sellers on EBay, that’s where most buyers went and because the most buyers went there, the most sellers went there, and all of a sudden it becomes a very much winner takes all market. So if you go to Japan, do you know the market leader in auctions in Japan? It’s not EBay. Yahoo. Yahoo beat EBay to Japan just like EBay beat Yahoo in the US to build the customer base and then it sort of dominated the market, but Yahoo beat EBay in Japan and so they are the leader in auctions in the market in Japan.
So in a market where I can be first and I can grow my install base and then people have a motivation and incentive to stick with me because of this network, I’m part of this network that’s valuable. So Skype is another one that has a network effect. Once I decide to use Skype, I have to tell other people to download it if I want to call you, right? So I pull other people into their network. And of course if it’s free and there’s not a lot of incentive for people to switch unless there’s a better product or an easier to use product out there. So in those cases actually we find, if it’s high growth, we actually find there’s a lot of rivalry early on because you’re trying to get that stall base. You’re trying to get the lead so that the network effect can kick in, in your favor. So normally we would expect low growth lead to higher rivalry, but in higher __ markets where there’s network where there’s ___ first move advantage, move more broadly, they’re _____ advantage by being first, you have some real advantages, then we often see really high rivalry, people are almost giving their product away early on, especially if it’s a digital product. You just want to give it to people to use it so that they’ll be part of your customer base and then that will help you win later on. If you have higher exit barriers, does that make you have higher rivalry or lower rivalry?
S: Higher.
P: Higher rivalry if you have high exit barriers. Now, what creates an exit barrier?
P: Yeah, specialized capital investment. I’ll give you an example, I learned about this, actually I was working at Bain working with a client at Maryland National bank. We were looking at trying to improve the profitability of their loan portfolio to little market customers. And so we went through the loans that they had made for facilities, I noticed that when they loan to a bowling alley operator, they required personal collateral behind the loan. So is this just discrimination against bowling alley operators, or is it something else going on? What do you think? You don’t make someone who’s in an accounting firm, they don’t have to put a personal capital, but if it’s a bowling alley, I want your house if you don’t make the payment on your building.
S: So a bowling alley once it’s built and already made, somebody can just come in and turn it into some other bowling alley, so there’s not really a high exit cost for them, so to advise the bowling alley owner to work hard at his business and not default that…
P: That they want their backup?
S: Collateral.
P: Agree? Disagree? What do you think?
S: In an accounting firm if the accounting firm goes under you can just use the building for just any other type of firm, but a bowling alley can’t really be converted into anything else like not even a grocery store because it’s so specialized, so the bank wants to protect that investment.
P: Okay, so if you are a bank, if someone gives you back a building, would you rather get that accounting building, or would you rather get the bowling alley?
S: Accounting building.
P: Accounting building because it’s probably redeploy-able to another use. The bowling alley, these guys failed because it didn’t work as a bowling alley. Do you want a bowling alley that’s a failed bowling alley? Probably not, it’s specialized use. How can you get another firm to say oh yeah I want a bowling alley, I want to turn my office so I’m going to use this bowling alley? Yeah, those would be some pretty funky offices. If yo
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