Walmart Case Study
Prior to beginning work on this discussion
forum, read sections 2.0–2.2 in Chapter 2
and sections 4.0–4.4 in Chapter 4 from your
Operations and Supply Chain Management
textbook. In addition, read Three
Approaches to Big Technology:
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sure to meet all the discussion question requirements
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only.
@SupplyChain247
Operations Research, Systems
Engineering, and Project Management
(http://search.proquest.com/docview/19843174
1?accountid=32521) .
Technology continues to play a huge role in
streamlining operations management. For
example, Kodak has a freestanding kiosk
where technology and customer labor join to
create an output. In this example, you put in
your digital camera memory card, choose the
finish, quantity, and size of your hard copy
pictures, and then print.
Airline check-in kiosks, automatic teller
machines, online banking, and firms like
eBay, Facebook, Twitter, Zillow, and Zappos
are also excellent examples where selfservice and technology merge to deliver a
product, and they are good use cases for this
discussion.
Describe a situation where self-service and
technology help create and deliver a
customer benefit package to the customer.
Provide examples of how such a system can
cause a defect, mistake, or service upset.
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