Walmart Case Study

Prior to beginning work on this discussion

forum, read sections 2.0–2.2 in Chapter 2

and sections 4.0–4.4 in Chapter 4 from your

Operations and Supply Chain Management

textbook. In addition, read Three

Approaches to Big Technology:

These Twitter feeds are being provided as

supplemental information and as a way to stay up-todate on any current events happening in the field. Be

sure to meet all the discussion question requirements

and use these feeds for any additional information

only.

@SupplyChain247

Operations Research, Systems

Engineering, and Project Management

(http://search.proquest.com/docview/19843174

1?accountid=32521) .

Technology continues to play a huge role in

streamlining operations management. For

example, Kodak has a freestanding kiosk

where technology and customer labor join to

create an output. In this example, you put in

your digital camera memory card, choose the

finish, quantity, and size of your hard copy

pictures, and then print.

Airline check-in kiosks, automatic teller

machines, online banking, and firms like

eBay, Facebook, Twitter, Zillow, and Zappos

are also excellent examples where selfservice and technology merge to deliver a

product, and they are good use cases for this

discussion.

Describe a situation where self-service and

technology help create and deliver a

customer benefit package to the customer.

Provide examples of how such a system can

cause a defect, mistake, or service upset.