BUS 660 GCU Optimizing Waiting Line Efficiency Discussion Reply
Answer to classmate:
Describe a waiting line situation that you regularly face in your daily life. Explain how you would improve the structure of that system by applying waiting line analysis.
Brittnee Hughes
Nov 16, 2023, 7:30 PM
Unread
Good evening,
Waiting lines ar? a common occurr?nc? in our daily liv?s, whether it’s waiting for food at a r?staurant or waiting in lin? at th? bank. How?v?r, waiting lin?s also have economic costs that can significantly impact both custom?rs and busin?ss?s.
Th? most common waiting lin? situations that I fac? in my life is waiting for my food at a r?staurant. Many times, I hav? obs?rv?d that waiting tim? for food is inconsistent and can rang? from a f?w minut?s to ?v?n an hour during p?ak hours especially when it is at my favorite restaurant! In this situation, I hav? often found myself frustrated and dissatisfied with th? s?rvic?. To improv? th? structur? of th? waiting lin? syst?m at r?staurants, applying the principle of waiting lin? analysis I would do the queuing th?ory. This th?ory h?lps in optimizing th? waiting lin? by balancing th? cost of wait tim? for custom?rs and th? cost of providing s?rvic? for th? r?staurant.
Th? first st?p in waiting lin? analysis is to d?t?rmin? th? arrival rat? of custom?rs and th? s?rvic? rat? provid?d by th? r?staurant. Th? arrival rat? would be the numb?r of custom?rs arriving at th? r?staurant, and th? s?rvic? rat? is th? numb?r of custom?rs that can b? s?rv?d at that time. Secondly, Th? utilization of s?rv?rs is th? p?rc?ntag? of tim? s?rv?rs ar? occupi?d with s?rving custom?rs. Thirdly, using the arrival and s?rvic? rat?s, and then calculat? th? av?rag? waiting tim? for custom?rs. When you calculate the time the wait time, it will help id?ntify and tak? n?c?ssary st?ps to r?duc? th? waiting tim?. A qu?uing syst?m can b? impl?m?nt?d to manag? th? waiting lin?. Lastly, to help continue to furth?r improv? th? waiting lin? syst?m, staff can b? train?d to handl? custom?rs mor? ?ffici?ntly. The tim?-manag?m?nt skills help r?duc? th? tim? tak?n to s?rv? a custom?r and ?ff?ctiv? communication skills to manag? custom?r ?xp?ctation and satisfcation.
References:
Anderson, D. R., Sweeney, D. J., Williams, T. A., Camm, J. D., Cochran, J. L., Fry, M. J., & Ohlmann, J. W. (2016).Quantitative methods for business(13th ed.). Boston, MA: Cengage Learning. ISBN-13: 9781305799257
Johnston A, Lang E, Innes G. The waiting game: managing flow by applying queuing theory in Canadian emergency departments. CJEM. 2022 Jun;24(4):355-356. doi: 10.1007/s43678-022-00318-9. Epub 2022 Jun 14. PMID: 35699921; PMCID: PMC9195393.
Collepals.com Plagiarism Free Papers
Are you looking for custom essay writing service or even dissertation writing services? Just request for our write my paper service, and we'll match you with the best essay writer in your subject! With an exceptional team of professional academic experts in a wide range of subjects, we can guarantee you an unrivaled quality of custom-written papers.
Get ZERO PLAGIARISM, HUMAN WRITTEN ESSAYS
Why Hire Collepals.com writers to do your paper?
Quality- We are experienced and have access to ample research materials.
We write plagiarism Free Content
Confidential- We never share or sell your personal information to third parties.
Support-Chat with us today! We are always waiting to answer all your questions.
