Behavior in Healthcare Assignment Paper

Assignment: Behavior in Healthcare.

Complete the “Can We Finally Talk Case Study” questions on pages 99-100 of Organizational Behavior in Healthcare.

This assignment uses a grading rubric. Instructors will be using the rubric to grade the assignment; therefore, students should review the rubric prior to beginning the assignment to become familiar with the assignment criteria and expectations for successful completion of the assignment.Behavior in Healthcare Assignment Paper

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Course Code+D8C1AA1:G10 Class Code Assignment Title Total Points
HCA-615 HCA-615-O500 It’s Not My Job Case Study 50.0

Criteria Percentage Unsatisfactory (0.00%) Less Than Satisfactory (65.00%) Satisfactory (75.00%) Good (85.00%) Excellent (100.00%)
Content 90.0%

Proposes what Dan should do to address the problem. 30.0% Does not propose what Dan should do to address the problem. Proposes what Dan should do to address the problem, but proposal is not clearly articulated or is unfeasible. Proposes what Dan should do to address the problem. Proposes what Dan should do to address the problem and provides supporting evidence and details for the proposal by referencing some module readings or relating prior knowledge or experience. Proposes what Dan should do to address the problem and provides supporting evidence and details for the proposal by referencing all relevant module readings and relating prior knowledge and experience.Behavior in Healthcare Assignment Paper

Decides whether or not Dan should meet with Leah individually or communicate with all staff. 30.0% Did not decide whether or not Dan should meet with Leah individually or communicate with all staff. Decides whether or not Dan should meet with Leah individually or communicate with all staff, but rationale behind the decision is not clearly articulated or is unfeasible. Decides whether or not Dan should meet with Leah individually or communicate with all staff. Decides whether or not Dan should meet with Leah individually or communicate with all staff and provides supporting evidence and details for the decision by referencing some module readings or relating prior knowledge and experience. Decides whether or not Dan should meet with Leah individually or communicate with all staff and provides supporting evidence and details for the decision by referencing all relevant module readings and relating prior knowledge and experience.Behavior in Healthcare Assignment Paper

Decides who should have communicated ongoing problem with Dan. 30.0% Does not identify who should have communicated this ongoing problem with Dan. Decides who should have communicated ongoing problem with Dan, but rationale behind the decision is not clearly articulated or is unfeasible. Decides who should have communicated ongoing problem with Dan. Decides who should have communicated ongoing problem with Dan and provides supporting evidence and details for the decision by referencing some module readings or relating prior knowledge and experience. Decides who should have communicated ongoing problem with Dan and provides supporting evidence and details for the decision by referencing all relevant module readings and relating prior knowledge and experience.
We Can Finally Talk Case Study Assignment Behavior in Healthcare Assignment Paper

Organization and Effectiveness 10.0%
Mechanics of Writing (includes spelling, punctuation, grammar, and language use) 10.0% Surface errors are pervasive enough that they impede communication of meaning. Inappropriate word choice and/or sentence construction are employed. Frequent and repetitive mechanical errors distract the reader. Inconsistencies in language choice (register) and/or word choice are present. Some mechanical errors or typos are present, but are not overly distracting to the reader. Audience-appropriate language is employed. Prose is largely free of mechanical errors, although a few may be present. The writer uses a variety of sentence structures and effective figures of speech. The writer is clearly in command of standard, written academic English.Behavior in Healthcare Assignment Paper

Module 1 DQ 1
Welcome to the class!

I have several elements that I would like to take away from this course. First, I would like to learn how to communicate on a managerial level. I believe that in order to lead others, it is important to be able to demonstrate your own effective communication skills. Leading by example is what comes to mind. I don’t believe that I can expect others to communicate well if I am not able to do so.Behavior in Healthcare Assignment Paper
Managers need to be able to communicate effectively for many reasons. I think that managers that can communicate with staff members effectively are more credible and trustworthy than others. This reminds me of a recent experience that I had within my own place of employment. Currently, I do not work on a managerial level. I recently switched places of employment. I had been in the company for about 3.5 years and was offered an opportunity that I could not refuse. I humbly wrote a formal letter of resignation letter and sent it to both my direct supervisor and human resources department. To this day, I never received any acknowledgment of this letter. There was no “sorry to see you go” or “is there anything that can be done to keep you with us” or even a “good luck”! Nothing! That being said, I feel as though I definitely made the right decision to make the change. To me, my manager needs a communication overhaul. So, I suppose that I would like to know how to handle that type of situation as well. What to say to an employee when they turn in their resignation letter.Behavior in Healthcare Assignment Paper
Managers that communicate well are also normally better problem-solvers I would think. They seem to go hand in hand. When an employee is having a difficult time at the organization, I think that he or she will look towards the manager for strength and guidance. I believe that this is of great importance on that level also. I would like to be able to solve problems with ease and deal with conflict management as I know it will occur at some point in my career. I have always seen myself as somewhat of a mediator and problem solver. I am sure that it is a different world when trying to diffuse a conflict in the workplace rather than with family members. Behavior in Healthcare Assignment Paper

ADDITIONAL INFORMATION;

Behavior in Healthcare

Introduction

Behavior in healthcare is a key area of focus for the Institute for Healthcare Improvement and other organizations. This article provides a snapshot of what’s happening in this area, and how it can impact your organization’s processes, policies, and patient experience.

As a healthcare provider, you need to be competent in the following areas.

You are a healthcare provider and you are expected to be competent in the following areas.

• Be compassionate.

• Be considerate.

• Be timely.

• Advocate for quality improvement in your care as an example for others who follow in your footsteps

. Be accountable. Follow through on commitments and be honest with yourself and others.

You must always be aware of your own feelings.

You must always be aware of your own feelings. You may not know how you feel about a situation, and if you’re not sure, that’s okay! It’s important to remember that the best thing you can do for someone else is listen to their story without judgment or criticism. If they don’t feel comfortable telling their story, then they probably won’t want help from anyone else either.

Examples:

• Asking someone if they want help with something: “Would it make things easier if I just did this?”

• Being assertive when asking someone what they need (but being respectful): “My job requires me to ask questions like this.”

You must keep patient and family focused on the reason they are here.

You must keep patient and family focused on the reason they are here.

• The patient is in the room because they have a medical condition, and you want them to get the treatment that will help them feel better.

• The family is in the room because they are worried about their loved one, and you want them to understand what needs to be done next so that you can get your patient well again.

• The doctor is in charge of making sure all procedures go smoothly, while nurses maintain hygiene standards as well as assisting with any other tasks needed during an exam or procedure (like turning lights on/off).

Be considerate at all times.

• Be considerate of the patient’s time. It is important to respect their schedule, and not expect them to wait while you work on something else.

• Be considerate of the patient’s privacy. Patients have a right to choose how much information they want shared with you, so be sure that you are comfortable sharing only what is necessary for your role in helping them receive quality care at this facility or organization.

• Be considerate of feelings: patients may experience many emotions during their stay in healthcare facilities such as fear, sadness and anger; if this happens then try not let these feelings affect how well we treat each other as professionals because doing so could result in negative outcomes such as being fired from our jobs due lack professionalism shown towards others outside work hours…

Be timely with appointments and departmental needs of patients.

• Be timely with appointments and departmental needs of patients.

The time you spend with your patient is a privilege, not an entitlement. By being prompt, you set the tone for how your day will go and demonstrate respect for their time as well as yours. If you’re running late, call ahead and let them know so they can plan accordingly (for example: “I’ll be there in 20 minutes”). If you need to cancel an appointment altogether due to illness or other extenuating circumstances, do so immediately after speaking with the patient so they aren’t left waiting longer than necessary at home while waiting for their next visit!

Always try to treat every patient as if he or she had the means to be your boss.

• Always try to treat every patient as if he or she had the means to be your boss.

• Treat everyone with respect, even if you disagree with them or think that their behavior is inappropriate.

• Be consistent in your approach toward patients and staff—no matter who they are, what they have done, or how much money they have spent on their care at your facility.

Be an advocate for quality improvement in your care.

As a leader in care, you must be willing to take an active role in the quality improvement process. You can do this by:

• sharing your ideas with other healthcare providers on how to improve their care

• being open-minded about new ideas and new ways of doing things

• being proactive when it comes time for you or your team members to make changes

Set an example for others who follow in your footsteps.

One of the most important things you can do as a leader is set an example for others who follow in your footsteps. This means being both a role model and modeling positive behaviors so that they are encouraged to display those same traits themselves.

You should also take on leadership roles in other areas of healthcare if possible, such as:

• Leading by example – demonstrating positive behavior and attitudes

• Mentoring new staff members – offering guidance and advice on how best to accomplish their goals

Again, specific behaviors demonstrate that you are caring, compassionate, and confident in your care of others.

Again, specific behaviors demonstrate that you are caring, compassionate and confident in your care of others.

• Be kind: The first step to being a good caregiver is being kind. This means showing respect for the person’s feelings and beliefs while also showing respect for their abilities and limitations. It can be hard at times but we all have our limits so if someone tells us something isn’t working or breaks down crying because they don’t understand something simple like brushing teeth then let them know how much it means to them by saying “I’m sorry this isn’t working out as well as I’d hoped.”

• Be compassionate: Compassion is another key aspect of being a good caregiver because it makes your job easier when dealing with difficult patients or family members who may not understand what they need from time-to-time (elderly people especially). It also helps strengthen relationships between healthcare professionals/caregivers/patients which leads us into our next point…..

Conclusion

We hope you learned something new about how to be a good provider in healthcare. If you keep these tips in mind, it will become second nature and make your job so much easier.

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