How well do you handle crises in your life? Are you able to approach them with resolve and determination, or do you tend to become overwhelmed and frustrated? To w

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Chapter XIV: Managing Crisis: Personally and Professionally

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Chapter 15: Managing Crisis: Personally and Professionally

Chapter 15 Lecture Notes

Managing Crisis: Personally and Professionally

CHAPTER OUTLINE

Aim of the Chapter

How Crises Affect Us

Stress and Emotional Fatigue Can Lead to Burnout

Crisis Situations Are Common in Counseling

Understanding Our Response to Crisis

The Role of Resilience

Posttraumatic Growth

How Can We Become More Resilient?

Cognitive, Emotional, and Behavioral Components of a Crisis

Cognitive Components

Managing Your Self-Talk

Emotional Components

Behavioral Components

Crisis Intervention Work

Helping Clients Examine Their Options

First-Order Intervention

Second-Order Intervention

Guidelines for Working With Clients in Crisis

Disaster Mental Health Workers

CHAPTER OVERVIEW

· Counseling is a rich and rewarding profession that often involves helping clients through a crisis.

· One of the best ways to be able to help clients through crises is to be the best prepared you can be to handle crises in your life as well as to practice and prepare for the various kinds of crisis situations for which clients will seek counseling

· Sometimes the best approach for working with a client in a crisis is for you to be present, to listen, to respect the client, and to encourage the client to tell his or her story.

· Self-talk has a significant effect on how we react to and respond to crisis events.

· Resilience is the ability of an individual to cope with and bounce back from stressful and adverse events. Resilience can be fostered and developed, and one of the major ways is to stay connected to family, friends, and community organizations.

· Crisis intervention is one of the main modalities in community agencies. Many at-risk groups are in need of immediate short-term help in working through both situational and developmental crises.

· One of the fastest and most popular emerging subfields in mental health and school counseling, psychology, and social work is that of disaster mental health.

· Working in disaster mental health counseling and crisis intervention on a large scale with groups and communities requires a broad understanding of multicultural issues and differences among groups.

KEY CONCEPTS AND TERMS

Burnout is a phenomenon that crisis intervention and other frontline mental health workers may experience after being exposed to many stressors.

Compassion fatigue, a stress-related syndrome, results from the cumulative drain on the helper’s capacity to care for others. It is similar to the concept of empathy fatigue.

Coping mechanisms refer to the actions, behaviors, or environmental resources that clients can use in getting through a crisis.

Crises refer to the perception or experiencing of an event or situation as an intolerable difficulty that exceeds the person’s current resources and coping mechanisms.

Crisis intervention is a community-based approach to helping individuals, groups, and communities with a variety of crises in their lives. Crisis intervention is one of the main models utilized in community agency work.

Crisis therapy, also known as second-order intervention, is a short-term therapeutic process that goes beyond immediate coping and aims at crisis resolution and change.

Disaster can be defined as a serious disruption of the functioning of society, causing widespread human, material, or environmental losses which exceed the ability of affected society to cope using only its own resources.

Empathy fatigue is the stress generated by listening to multiple stories of trauma that clients bring to therapy, which may lead to a deterioration of the counselor’s resiliency or coping abilities over time. It is similar to compassion fatigue.

First-order intervention can be thought of as psychological first aid.

Physical footprint refers to the physical area directly affected by any given disaster.

Positive and constructive thinking patterns, including ways of reframing a situation that can lessen stress and anxiety by substantially changing a client’s perspective on a problem, are a type of strategy used in crisis situations.

Posttraumatic growth (PTG) can flow from posttraumatic stress situations. Some people are able to move through the pain and healing after experiencing a trauma and become stronger. Trauma can be a springboard for transformation and life changes, enabling people not just to survive a traumatic incident but to grow from it.

Psychological first aid helps individuals tap any resources available to them to restore a sense of equilibrium when a crisis occurs.

Psychological footprint refers to the geographical area of individuals and communities psychologically affected by a disaster or an event.

Resilience is the ability of an individual to cope with and bounce back from stressful and adverse events.

Second-order intervention, or crisis therapy, is a short-term therapeutic process that goes beyond immediate coping and aims at crisis resolution and change.

Self-talk refers to the nearly constant internal monologue we engage in at a conscious or semiconscious level. When our self-talk is irrational and inaccurate, we feel stressed and upset and have trouble making decisions. Self-talk can be managed.

Situational supports include people in the client’s life from whom they can draw strength during their crisis.

Stress is a feeling of strain and pressure that can originate from external sources or internal sources. Our stress may be acute or chronic.

Time sample recording your self-talk for 15 minutes at the same time each day for several days

Trauma refers to wounds that can be physical or psychological, or both.

Trauma counseling uses a variety of psychodynamic, cognitive behavioral, and eclectic approaches to help individuals cope with the personal experience and reaction to the trauma event.

Vicarious trauma occurs as a result of chronic exposure to client trauma when the helper begins to take on the client’s trauma-related symptoms.

Copyright © 2019 Cengage Learning. All rights reserved.

Copyright © 2019 Cengage Learning. All rights reserved.

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