You are a support worker employed by a disability support service. You have met with each of your clients to review and discuss their personal care plans and seek feedback on how things are

Role Plays
Scenario:
You are a support worker employed by a disability support service. You have met with each of your
clients to review and discuss their personal care plans and seek feedback on how things are going.
Two of your clients have indicated areas of concern. There is need for improvement or change to the
support they receive.
Task:
Develop a simulated profile for each client that summarises their situation, including their support
needs and the area of concern or improvement/change that they have identified, and any barriers to
care.
Example situations could include the following, or develop your own:
A client receives home support and requires mobility aids. An improvement may be in relation
to the type of mobility aid provided or with the size or need to adjust this.
A client receives respite care and wishes to discuss making a change to the frequency of this.
You need to undertake two role plays with another person, with you in the role of the support worker,
and the other person in the role of each client.
In each role play discussion, the areas of concern or improvement need to be identified. The support
worker and client need to work together to identify any potential actions that could be undertaken
to address the areas of concerns.
During each discussion, you should take notes to record the information provided by the client, and
any agreed actions or responses.
After each discussion, you need to prepare a short report to your supervisor that:
Outlines the issue and proposed response
Identifies the steps or actions required to address the client’s concern and/or improve or
change the service provided
Explains the reason why this improvement or change is required
Indicates any additional resources required to implement this improvement or change
Make sure any proposed changes or improvements are realistic and feasible, for both the
organisation and the client, and in accordance with organisational and legislative requirements.