The diagnostic system ignores the reality that ‘ we are all parts of a large universe, that we are part of each other, that the way you behave affects the way that I am, that most

Jackie, 26-year-old female transwoman student approaches you as department chair. She is frustrated and angry because a 40-year-old female cisgender faculty member, Professor Westbury continues to refer to her by her male given name and as “he,” even though she has asked the professor several times to use her correct name and preferred pronouns. (Beemyn, n.d.)
Based on what you’ve read in the textbooks, the articles you’re using for your Family Study, at least one additional resources (any article or website) and what you know about the culture of the two people involved (the professor and student are both of the same ethnic, racial and religious background as your own):
How do you address Jackie’s complaint? Be specific, and include statements that you can imagine saying to the person or people (including your supervisors, like the Dean) you decide to interact with (put them in quotation marks) as you work to resolve this issue.