7. Identified and responded to constraints to effective…

7. Identified and responded to constraints to effective communication in three situations that met the criteria for 7a – 7c. These situations may be role-played using the scenario ‘Part 7’ contained in the appendix if workplace observation is not possible. Yes No Yes No Yes No
a. The student was able to identify early signs of a communication constraint and reported this according to organisation procedures.
Signs of a communication constraint may be (but is not limited to):
The use of jargon/terminology not understood by all parties
Physical disabilities
A difference in perception, beliefs
Lack of attention or interest
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Second attempt (if first was not satisfactory)
☐ ☐ ☐ ☐ ☐ ☐
b. The student resolved the communication constraints within the scope of their role, such as:
Modifying the mode of communication
The use of communication aids
The use of language and tone to suit the listener
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Instructions: Please tick ‘Yes’ or ‘No’ for each of the three (3) different situations in the lists below.
Situation 1 Situation 2 Situation 3
Second attempt (if first was not satisfactory)
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c. Using appropriate communication to avoid or diffuse difficult situations or conflicts in the workplace such as:
The use of non-confrontational body language, posture, gestures
The use of polite and respectful language
Using active listening techniques to demonstrate your engagement
☐ ☐ ☐ ☐ ☐ ☐
Second attempt (if first was not satisfactory)
☐ ☐ ☐ ☐ ☐ ☐
The supervisor is required to describe each of the three (3) situations and how the student met the criteria for 7a-7c for each situation. Ensure that you describe how the student was observed (i.e., during an actual workplace observation or a simulated task).
Situation One: Describe the situation and how the student met the criteria for 7a, 7b and 7c
Situation Two: Describe the situation and how the student met the criteria for 7a, 7b and 7c
Situation Three: Describe the situation and how the student met the criteria for 7a, 7b and 7c