You have been appointed RD manager of a small new boutique 5* resort, in the Algarve area. Next week, you have the opening, but as you have a great sales team that h
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RD MANAGEMENT CASE STUDY You have been appointed RD manager of a small new boutique 5* resort, in the Algarve area. Next week, you have the opening, but as you have a great sales team that has been working for more than one year in advance, the levels of occupancy are quite good. The hotel counts with 10 junior suites and 15 suites. Each of the rooms is unique and it counts with a different personality reflected in their Mediterranean like decoration. The size of the rooms ranges from 65m2 in the junior suites to 100m2 in the suites. The decoration although very simple in style, with predominating white and beige colors, shows a high level of coziness and top luxury appearance. Each room is equipped with a minibar that features 25 different items, including beverages and snacks. Apart from the 25 rooms, the hotel counts with other facilities such as the following: – Buffet breakfast with show cooking a la minute. – A 2-Michelin-star restaurant offering daily lunch and dinner. – 24hrs rooms service, with hot dishes until 00:00 hrs. – A Beach restaurant, open from March to September offering barbeque dishes at lunch time. – A Sunbed area on a private beach including cocktails and snack services. – 24hrs reception & concierge. – Valet parking services. – Shuttle services – Turndown service/evening room refreshment. – Open swimming pool. – SPA (500 m2). – Gardens and open area in front of the sea (2000m2). As part of the tasks as RDM, you have been requested to do the following: 1) Your GM has asked you to generate the organizational chart of the rooms division and to include it in the welcome pack of your employees so that they have a clear idea of who reports to whom. 2) Next week you will be opened, but before that your FOM needs to hand in a detailed list of all the tasks that your receptionists will be doing per shift. Please write down this list for your FOM and create a checklist per shift for your Front Desk personnel. 3) Your FOM has handed in the occupancy forecast for the next 2 weeks and has asked for help to arrange the schedules for the first two weeks of operations. Your Front office department counts with a FOM, an ASST. FOM and four full time employees. Your opening day is Monday 1st week?.
Week 1 Occ rooms 5 15 18 20 24 24 10 Arrivals 5 12 5 12 8 6 1 Departures 0 2 2 10 4 6 15 Jun. Suite 0 2 0 6 4 3 10 Suite 0 0 2 4 0 3 5 Stayovers 0 3 13 8 16 18 9 Jun. Suite 0 0 8 7 7 9 4 Suite 0 3 5 1 9 9 5 % OCC 20% 60% 72% 80% 96% 96% 40% Week 2 Occ rooms 3 5 10 19 23 24 4 Arrivals 3 2 5 14 16 7 1 Departures 10 0 0 5 12 6 21 Jun. Suite 6 3 0 3 8 4 10 Suite 4 0 0 2 5 2 11 Stayovers 0 3 5 5 7 17 3 Jun. Suite 0 2 3 3 4 9 2 Suite 0 1 2 2 3 8 1 % OCC 12% 20% 40% 75% 92% 96% 15% 4) You, in collaboration with your Housekeeping manager, have established the SOP for the cleaning of the rooms. After checking the SOP, you have figured out that the cleaning of a junior suite will take 45 minutes for departures, 35 minutes for stayovers and 10 for the turn-down service. For the suites, it will take 65 minutes for departures, 50 minutes for stayovers and 15 minutes for the turn-down service. Starting and finishing activities will account for 10 minutes per shift. Considering that your housekeeping team has a labor relations agreement that establishes a maximum of 8 working hours per day, with 15 minutes break for a snack, and 30 minutes for lunch or dinner, how many GRAs would you need to clean the rooms in the first week? Their salary is 9?? per hour: how much will be the labor cost of the week in terms of GRAs? 5) You have been asked to establish the minimum and maximum inventory levels for the guest supplies. Assume that in high season you are going to be fully booked from Monday to Sunday and that amenities are to be replaced daily. The performance standard establishes the following set up of each room as follows: – 2 gels – 2 shampoos – 2 soaps – 2 body-milks In each box of each type, you receive 250 units. The leading time for the delivery is 20 days, and you order monthly. At the moment, your safety level is established at one box of each item. Do you think you need to change it?
6) After one month of the opening, you are requested to generate a report where you compare your budget against the real result achieved. You come out with the following numbers. After analyzing your numbers, write a report on the variances; you need to highlight where you did well and where you did wrong, explaining why. MONTH OF JANUARY VARIANCES ACTUAL % over sales BUDGET % over sales ?? % % over sales Revenue room sales 205.500,00 ?? 203.450,00 ?? 2.050,00 ?? 1,01% allowances 500,00 ?? 0,24% 300,00 ?? 0,15% 200,00 ?? 66,67% Net revenue 205.000,00 ?? 203.150,00 ?? 1.850,00 ?? 0,91% Expenses Salaries & wages 27.250,00 ?? 13,29% 24.350,00 ?? 11,99% 2.900,00 ?? 11,91% 1,31% Employee benefits 4.125,00 ?? 2,01% 4.750,00 ?? 2,34% -625,00 ?? -13,16% -0,33% Total payroll & related expenses 31.375,00 ?? 15,30% 29.100,00 ?? 14,32% 2.275,00 ?? 7,82% 0,98% Other expenses Commissions 1.125,00 ?? 0,55% 800,00 ?? 0,39% 325,00 ?? 40,63% 0,15% Contract services 921,00 ?? 0,45% 873,00 ?? 0,43% 48,00 ?? 5,50% 0,02% Guest supplies 2.300,00 ?? 1,12% 2.150,00 ?? 1,06% 150,00 ?? 6,98% 0,06% Laundry & dry cleaning 1.300,00 ?? 0,63% 975,00 ?? 0,48% 325,00 ?? 33,33% 0,15% Linen 2.300,00 ?? 1,12% 1.875,00 ?? 0,92% 425,00 ?? 22,67% 0,20% Operating supplies 2.815,00 ?? 1,37% 2.780,00 ?? 1,37% 35,00 ?? 1,26% 0,00% Reservations 1.930,00 ?? 0,94% 1.900,00 ?? 0,94% 30,00 ?? 1,58% 0,01% Uniforms 500,00 ?? 0,24% 475,00 ?? 0,23% 25,00 ?? 5,26% 0,01% Other 675,00 ?? 0,33% 672,00 ?? 0,33% 3,00 ?? 0,45% 0,00% Total other expenses 13.866,00 ?? 6,76% 12.500,00 ?? 6,15% 1.366,00 ?? 10,93% 0,61% Total expenses 45.241,00 ?? 22,07% 41.600,00 ?? 20,48% 3.641,00 ?? 8,75% 1,59% Departmental Income 159.759,00 ?? 77,93% 161.550,00 ?? 79,52% -1.791,00 ?? -1,11% -1,59%
Assignment title: RD case study Weighting: 50%
Course name: Advance Hospitality Operations
Hand-out date: 12th December 2022
Evaluate the structure of different departments, recognize challenges, and provide solutions in order to improve the daily hotel operations.
Optimize processes and budget by selecting the necessary tools.
Maximize revenue and improve staff development by implement optimal strategies.
Organisation and methodology:
The students will work individually answering all the questions of the case study based on the provided scenario
The maximum word count should not exceed 5000 words, excluding references if any.
Assessment tasks & weighting:
The project counts for 50% of the course. The rubric for the evaluation of the project is as follows:
Common skills: assessed (bold) or developed (italics):
Ensure all tasks are complete by the deadlines indicated. If the task is not in the platform by the deadline date, the grade will be a 0.
Make sure you use APA style for referencing any source used in the project.
Plagiarism is the act of presenting anothers ideas or words as ones own. Cheating includes, but is not limited to, the intentional falsification or fabrication of any academic activity, unauthorized copying of another persons work, or aiding and abetting any such acts.
Particular care must be taken when presenting information that has been obtained from an internet site. Should this information not be correctly referenced then you are guilty of plagiarism and will be penalised accordingly.
With respect to projects/assignments, faculty reserves the right to randomly call upon any student and ask them to defend their work orally.
Any assignment/exam which is found to contain plagiarism will automatically be awarded a grade of 0, and an e-mail will be sent to the student or the students parents/tutors/sponsors. Depending on the circumstances, additional penalties could be imposed
Statement of authorship
Following the title page of your assignment there should be a page on which you sign a statement that the work included in the assignment is your own work except where appropriately referenced. The following statement should be used:
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