As a patient, I hope to be treated with dignity and compassion. This indicates that I am entitled to courteous and compassionate care from my medical professionals.

Please respond to my discussion post Feeling respected and appreciated, having my concerns heard and handled, and obtaining high-quality treatment are the three most crucial components of being a patient, in my opinion. As a patient, I hope to be treated with dignity and compassion. This indicates that I am entitled to courteous and compassionate care from my medical professionals. When caring for me, they should also consider what I want and need. I also need to know that my issues are being taken seriously and worked on. I have the right to speak freely with my doctors about my health and treatment options. The care providers I use should listen to my issues and help me figure out how to fix them. In the end, I just want to feel that the care I’m getting is good. My doctors and nurses are professionals, and I should have faith in their abilities. I should trust that they are treating me using the most up-to-date, effective methods available (Kwame & Petrucka, 2021). And I should get the impression that they’re always working to boost the standard of service they offer.

“Think into the future – you are the healthcare provider and are working with an unhappy patient who just had a poor experience with the front desk of the doctor’s office where you work. Identify and discuss 5 steps you can do to work with this unhappy patient in the moment. Provide rationale for each of your steps.”

I would start by offering the patient my sincere apologies. I would express my regret for their negative experience and assure them that I will do all in my power to assist them. The patient will see that you are concerned about their experience and are ready to cooperate with them to find a solution if they do this.

To listen to the patient is the second step I would do. They’d have the chance to tell their tale and voice their worries if I gave them the chance. I would also endeavor to comprehend their viewpoint and the reasons behind their unhappiness. By doing so, you’ll be able to comprehend the patient’s viewpoint and identify any particular issues they may have.

Addressing the patient’s worries is the third step I would take. I would explain to them what we are doing to make things better and what we are doing to make sure that a scenario like this doesn’t occur again. This will demonstrate to the patient that you are paying attention to and trying to address their issues.

Providing the patient with a solution is the fourth action I would do. In order to satisfy the patient and allay their worries, I would discover a solution. The patient will see that you are willing to assist them in finding solutions to their problems if you do this.

Follow-up with the patient is the fifth action I would do. Following the resolution of the issue, I would make sure to follow up with the patient to make sure they are happy with the result. The patient will see that you care about making sure they are satisfied by this (Finnegan, 2017).

please give your honest opinion with views and feedback As a patient I would want to be treated with respect and to get the quality care that I think I would deserve. My approach to patient care is to treat every patient in a way that I would want to be treated. At first glance this seems simple, but it involves several important tenets. First, it’s essential to understand the context of patient presentation. This requires reserving all assumptions and spending time to ask the questions to get to know the patient as an individual and uncover other significant issues of concern that might not at first glance be recognized. I would hope as a patient to receive the undivided attention from the provider. With that being said patients are often in their most vulnerable and fearful states when being seen by a doctor. It’s important to show attention and be one hundred percent present when caring for a patient. 

The three most important aspects of being a patient from my perspective would include: 

Being patient means controlling your emotional responses to certain situations and accepting that sometimes things may not meet your expectations.

Managing expectations is a crucial component in being more patient, as you may expect certain reactions, events or outcomes, and when they don’t occur, they can cause an emotional response.

Patient people understand that the more they accept the things they can’t change, such as events they can’t control, the more they can learn to react in a way that doesn’t maximize stress or make the situation worse.

The past two years I have worked at a front desk of a doctors office. I see patients who are unhappy at times. Part of my job as a receptionist is to help direct each patient in the right direction and answer all of their questions to keep them from being unhappy. Its all about trying to solve the issue in the best way you can and work with the patient to resolve whatever the situation may be.

Five Steps I would take when working with the unhappy patient would be:

Collecting all pertinent facts- The first step in alleviating patient complaints is uncovering what the issue is in the first place. Start by gathering as much information as you can by asking open-ended questions.

Communicate with the patient- It is important that you monitor complaints so that you can address them early on. Although it is never easy to contact patients who have left angry or upset, communication is the only way issues can be resolved.

Scrutinize the issue in depth- Start by defusing the situation by saying, “It is important that we address the problem you are facing because we always take pride in providing the best care possible for our patients.”

Conduct due diligence- Now that you have a complete picture of how events escalated to this point, you can figure out which party was at fault so that you can remedy the situation.

Get back to the patient- It is now time to follow-up with the patient and tactfully and professionally relay your evaluation

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