STARBUCKS – Content This week, you?re demonstrating your?change management?skills as a?management consultant?hired by the corporation you chose in Week 5 to?develop strategies and support
STARBUCKS – Content
- This week, you’re demonstrating your change management skills as a management consultant hired by the corporation you chose in Week 5 to develop strategies and supporting tactics to implement positive organizational changes in the company. You will create a change management plan presentation for the company’s Board of Directors.
Start by reviewing your analysis of the company’s change process from Week 5 to be sure you have a thorough understanding of the change and the need for the change.
12- to 13-slide Change Management Plan Presentation. Include the following:
Evaluate why this change needed to occur.
- Evaluate how this change impacts the company on a global scale.
- Evaluate how this change impacts employees.
Using Kotter’s 8-Step Change Model, chart strategies and tactics for positively implementing the organizational change. Include the following in your chart:
- Develop strategies for each of the 8 steps in Kotter’s model.
- Develop tactics to support each strategy.
- Support each strategy you develop with a rationale for why the strategy and its tactics is expected to be effective.
Explain how this positive organizational change will help the company sustain a competitive advantage in the global market.
Include speaker notes to include additional details that are not present on each slide.
Format any citations and references according to APA guidelines.
Yvette Garcia
November 21, 2022
LDR/535
Organizational Change Chart
LDR/535
Page 2 of 2
Organizational Change Chart
Organizational Information
Select an organization that needed a change to its culture as you complete the organizational change information chart.
For each type of information listed in the first column, include details about the organization in the second column.
Indicate your suggested actions for improvement in the third column.
Type |
Details |
Suggested Actions for Improvement |
Vision |
To establish Starbucks as the premier purveyor of the finest coffee in the world while maintaining our uncompromising principles while we grow. |
They should work effectively to uphold company principles. Making sure they accommodate their key principles, inclusive of diversity and equity. Production of high-quality coffee in the world. |
Mission |
To inspire and nurture the human spirit -one person, one cup, and one neighborhood at a time. |
Be more inspirational and empathetic in production. You want to build a community, therefore, produce more healthy products. |
Purpose |
To deliver the best cup of coffee to our customers and avail a variety of coffee options for them to choose from. |
Engaging the customers to detect their preferences and tastes. Tracking emerging preferred tastes through customer feedback. Producing quality beverages that are in line with consumer preferences. |
Values |
1. Creating a culture of warmth and belonging, where everyone is welcome. 2. Delivering our best in all we do, holding ourselves accountable for results. 3. Acting with courage, challenging the status quo, and finding new ways to grow our company and each other. 4. Being present, connecting with transparency, dignity, and respect. |
Treat all the employees with respect and equity so that they can deliver quality services. Encourage the employees to be courageous and innovative in their production. Accept negative comments and embrace them for perfection. |
Diversity and Equity |
1. Join other businesses and organizations to file an amicus brief to the supreme court supporting universities' flexibility to consider race in admissions to promote student body diversity. 2. Starbucks Foundation commits to uplift 1 million women and girls in origin communities by 2030. |
They should amend policies to accommodate the diverse workforce. Work to accommodate employees from different racial backgrounds. |
Inclusion |
Starbucks Foundation commits $ 1 million in Neighborhood Grants to promote racial equity and create more inclusive and just communities. |
Work with leaders, partners, and shareholders to identify programs that could form beneficial partnerships. |
Goal |
Being committed to diversity and equally sharing the current workforce in the newly launched outlets. |
This is a positive change as it will increase employee morale and instill a desire to be more productive. Set evaluation methods and identify factors that may hinder goal attainment. |
Strategy |
Starbucks' strategy is market expansion. In the market expansion grid, the company targets to capture 45,000 stores, thus creating more employment opportunities in diverse geographic regions. |
This is a positive organizational change strategy as it will drive the production and lower the cost per unit Starbucks should maximize available market gaps that benefit the company, employees, and customers. The organization should pay close attention to the geographic location and targeted people. |
Communication |
The best mode of communication is through board members, public conferences, media, and launching offers. This approach will identify the market gaps and cultivate them for expansion. |
Organizational Perceptions
Considering the same organizational culture and change goal, rate your agreement from 1 to 5 in the second column with the statement in the first column. Use the following scale:
1. Strongly disagree
2. Somewhat disagree
3. Neither agree nor disagree
4. Somewhat agree
5. Strongly agree
Statement |
Rating (1 – 5) |
Employees know the organization’s vision. |
4 |
Employees know the organization’s mission. |
3 |
Employees know the organization’s purpose. |
3 |
Employees know the organization’s values. |
4 |
Overall, the organization is diverse and equitable. |
4 |
Diverse groups are included in decision making and processes for change. |
3 |
The change goal was successfully met. |
3 |
The implementation strategies were effective. |
4 |
The organization’s communication about the change was effective. |
4 |
Kotter's 8-Steps to Change
Consider the goal for organizational change that you identified and the existing organizational culture.
For each of Kotter's 8-Steps to Change listed in the first column, rate whether you observed that step during the implementation process in the second column. Use the following scale to rate your observation:
1. Never observed
2. Rarely observed
3. Sometimes observed
4. Often observed
Identify actions you suggest for improvement in the third column.
Step Name |
Rating (1 – 4) |
Suggested Actions for Improvement |
Step 1: Create Urgency. |
3 |
They should increase the customer demand for the product by training the employees on producing quality coffee. |
Step 2: Form a Powerful Coalition. |
4 |
The management should reach out to the senior expansion officers in each country as advised by market professionals. |
Step 3: Create a Vision for Change. |
3 |
Since physical expansion might take a long period, the management should schedule for door deliveries to customers in remote areas, so as to identify market preferences before full actions are taken. |
Step 4: Communicate the Vision. |
4 |
The management should schedule weekly meetings with the change managers and senior individuals to expound on the manual for transition. |
Step 5: Remove Obstacles. |
4 |
Any difficulty in the new model is traced, and the solution is found after serious consultations with the management and change officers. |
Step 6: Create Short-Term Wins. |
4 |
Recognize the success of the first opened joint. |
Step 7: Build on the Change. |
4 |
If the Change is effective in one region, apply the same strategies to other outlined areas |
Step 8: Anchor the Changes in Corporate Culture. |
4 |
This transition positively impacted the customers, and they became acquainted with the new approaches therefore more bramches should be opened to cater for the increasing demand. |
Copyright 2022 by University of Phoenix. All rights reserved.
Copyright 2022 by University of Phoenix. All rights reserved.
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