Truitt SICKNUS JUumty SickKids in Toronto is one of the world’s leading children’s hospitals, with a successful multi-year continuous improvement program

Leaning Truitt SICKNUS JUumty SickKids in Toronto is one of the world’s leading children’s hospitals, with a successful multi-year continuous improvement program. Having supported the introduction of SickKids improvement program, we were able to visit and observe the daily work of the leadership team and front-line ward staff in order to understand best practice. SickKids SickKids began its operational This team offers training in Daily excellence journey in 2012, with the Continuous Improvement Programme, "Focusing on help of external consultancy support as wel as in process improvement at operational excellence from Gordon Burrill of KPMG and the Yellow Belt Level (one-day training) Kim Bamas of ThedaCare. and the Green Belt Level (six-day at SickKids has really training spread across six months, plus helped drive our Departments have been empowered through their Daily Continuous the completion of a project strategy throughout Improvement Program (DCIP], to solve SickKids is currently developing the organization. problems at the department level, and a Gemba (https://www. We’ve targeted the the hospital has achieved significant processexcellencenetwork.com/lean- critical links between success with local improvements and six-sigma-business-transformation/ strategy and front- innovations. articles/gemba-kaizenl tool, to help its line accountability – SickKids has a dedicated team of internal teams who focus on process measurement and 5 full-time staff, mainly with industrial improvement and innovation to provide meaningful feedback to departments an improvement engineering backgrounds, whose job is system- to close focusing on empowering staff to: and teams on their performance. the gap." Identify improvement opportunities Dr. Michael Apkon Design efficient processes President and CEO of Implement viable solutions SickKids