Operational one level of operational excellence, clinicians alike
What is ‘operational one level of operational excellence, clinicians alike. To achieve operational excellence’? the next, more challenging level up excellence, the heroic, all-knowing always awaits. At a practical level, problem solver and answer-provider The term ‘operational excellence’ (08) it works by identifying problems in model of senior executive clinician describes a way of working for healthcare healthcare systems and processes, must evolve into a coach, facilitator organisations and systems. At the heart and encouraging and empowering and supporter of staff throughout the of this is delivering improvements in frontline staff to develop and implement organisation, helping them learn how to care quality and safety by the everyday. solutions that address the root causes. identify problems, ask questions about ongoing use of continuous improvement root causes and develop, implement and techniques that are driven and owned It is also helpful to clarify what by frontline staff. Operational excellence operational excellence is not. First and review solutions. must be fully and durably supported by foremost, operational excellence is not Operational excellence is a challenge the entire organisation and board; by a time limited project. And it is very and an opportunity. Organisations specialised and ongoing training; and definitely not a tumaround-type’quick wanting to consider introducing where necessary, by external facilitators fix. To genuinely embed operational this approach need to review their and supporters. excellence in healthcare is a long-term commitment and capacity to make a set initiative (think ten years!: one that of fundamental challenges and changes Correctly understood, operational requires commitment, investment and to the way they work. excellence is a culture; a philosophy persistence. Operational excellence is not about how to deliver healthcare. It is for the faint hearted or the fad-chasing. Our full report will provide a self- a learning journey for an organisation analysis tool to help healthcare in how to improve by becoming Operational excellence is also not easy. It organisations understand where they sustainably self-analytical and self- involves specific challenges to traditional currently are, the work that needs to critical. Like a video game, once your cultural expectations and ways of be done, and what support might be organisation successfully achieves working for senior executives and helpful for this.
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