Can the duration of the average meal be reduced by 15 minutes
Can the duration of the average meal be reduced by 15 minutes? If so, how? In my opinion the average meal duration can’t be reduced. The overall idea of the Mongolian Grill is the experience that the customer has of picking the meats. vegetables, condiments, sauces and then handing them to the chef so that they can make their order in front of them. If we attempt to reduce the average mealtime we will be changing the customer’s experience to what could simply be a Panda Express. How likely is it that the two food preparation areas will cause a bottleneck? How does this affect your evaluation of the two options? What could you do to prevent a bottleneck from forming? A bottleneck will definitely for because, as Mr. Butkus mentions in the case, people take much longer to think about the options they want to put on their bowls. If they are in a group, that is normally the case, they stay standing up and talking to each other about the options. In order to remove this bottleneck, i would only have one station for the meats and vegetables. After choosing these. I would send customers back to their tables and the chefs would show a variety of oils and sauces to put on the food. Because they are being shown by the chef and not standing up and choosing by themselves, they will probably take a shorter amount of time to say "give soy sauce’1 than what could have created a bottleneck after choosing meat and vegetables.
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