Support Branch Manager in overall growth and performance of branch locations Provide your team with a supportive and encouraging environment Evaluate employee and branch performance
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What you will do:
Support Branch Manager in overall growth and performance of branch locations
Provide your team with a supportive and encouraging environment
Evaluate employee and branch performance and develop plans towards measured goals
Work daily to ensure the branch and member experience is consistent among the entire branch network
Work closely with Branch Managers on taking ownership of their branch location
Serve as first point of contact for branch staff to aid in problem solving and branch operations
Perform monthly one on ones with Branch Managers
Lead monthly Branch Manager meetings
Organize quarterly in-person meetings with Branch Managers and VP of Retail
Coach and develop branch employees
Partner with Market Development for community involvement opportunities
Communicate and execute strategic initiatives handed down from senior management
Be an outstanding servant leader with excellent interpersonal and communication skills
Demonstrate key attributes: enthusiastic, able to collaborate, problem solving, organized, driven
Focus on membership both internal and external
Responsible for driving performance aligning with the Forge Strategy for the branch network
Work with Branch Managers on staff structure and schedules
Educate Branch Managers on the importance of our Business Intelligence dashboards and how to effectively use them daily
Support VP of Retail in the development and execution of annual branch strategies
Perform other duties as assigned
Five to eight years of financial industry experience with at least three years of management experience
Bachelor’s degree in a related field preferred
Strong background in lending, branch operations and service
Strong communication skills
Results that demonstrate your ability move the needle in a way that’s consistent with the organization’s strategy and goals
Commitment to LCU’s Mission Statement Core Values
Must successfully complete appropriate LCU assessments
This Job Description is not a com
Experienced mortgage services specialist and mortgage processor with excellent analytical skills and results driven attitude. Skilled at evaluating mortgage loan documents to ensure compliance and regulations are met with each file. Monthly grading scale based on 25+ loans closed pipeline with a 98.9% accuracy rate. EXPERIENCE JULY 2020 – PRESENT MORTGAGE PROCESSOR, LISTERHILL CREDIT UNION Responsible for the initial set up, processing, and document preparation of mortgage loans. Order all documentation necessary to complete a file successfully according to regulations and rules. Review and monitor as it comes back in from third party companies for accuracy. Keep open communication with outside closing companies, the member, and loan office to insure the loan closing in a timely manner. FEBRUARY 2016 – JULY 2020 MORTGAGE SERVICE SPECIALIST, LISTERHILL CREDIT UNION Booking of mortgage loans once sent from processing to title company/attorney office for closing. Funding of mortgage loan once closing has been completed. Make sure all documentation is signed and returned from closing for compliance guidelines. Process the checks from closing or wire funds if purchased by a secondary market. Release paid off mortgages from courthouse. Help with the processing and payments of escrow to insurance companies and property taxes. AUGUST 2004 – FEBRUARY 2016 MULTIPLE RETAIL POSITIONS, LISTERHILL CREDIT UNION Basic teller functions: accepting deposits, withdrawals, loan payments, assisting members with any transactions or questions; balancing cash drawer and processing checks. As senior teller was responsible for all vault activity, ATM activity, and all compliance reporting. Worked closely with the branch manager on part time employee schedules, promoting a positive atmosphere amongst the employees, assisted branch manager deescalating negative interactions with the membership. Promoting the company culture with other employees to maintain a goal-oriented teller line. Assisted education department when new employees came through front line for live training. APRIL 2011 – NOVEMBER 2012 CREDIT ANALYST, LISTERHILL CREDIT UNION Daily reviewing loan for accuracy in rates, collateral, documentation and terms; Assisting loan officers with documentation questions; Completing Excel report for management with month end loan totals and percentages; following up with loan officers for corrections; report any trends or compliance issues to compliance officer. AUGUST 2009 – APRIL 2011 GENERAL OFFICE, LISTERHILL CREDIT UNION Perform a broad variety of member services functions such as opening and closing accounts, assisting members with bookkeeping and checking account problems. Answer member questions regarding Credit Union services and perform a variety of account maintenance duties. Researching documents on member accounts for subpoena requests, Medicaid requests, pull statements and records from microfilm, cartridge film, and CD-ROMs, receive and release titles and UCCs for members. Assist compliance officer in fraud cases where documents needed researched and investigated. Cover various departments at the main office as needed with member service representative, receptionist, and title clerk. EDUCATION CURRENT STUDENT- BUSINESS-ASSOCIATES, Columbia southern university Current GPA of 3.94 with estimated graduation date of December 2022. Member of National Society of Leadership and Success. MAY 1996 STANDARD DIPLOMA, Haleyville high school CERTIFICATES Certified Master Loan Processor (NAMP-CMLP) Certified Residential Mortgage Specialist (NAMP-CRMS) Mortgage Underwriter 101 (Campus-Mortgage) ACTIVITIES Volunteer work with Room in the Inn Shoals, Listerhill Foundation-Kicks for Kids, and Faith Church nursery for 9 years. Actively support St. Jude Children's Hospital.
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