To learn how to apply SPCM to a process, continue the flowchart from Week 1 and identify variances within a process. You can find variances from the data identified in Week 1.

OPS/574 v1

Statistical Process Control Methods

OPS/574 v1

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Statistical Process Control Methods

Process Evaluation

Evaluate your process using 1 of the following:

· Use the lean concept to find ways to eliminate waste and improve the process

Write a 700-word executive summary that includes the following:

,

2

Process Improvement Flowchart

Damascus Johnson

University Of Phoenix

July 9th 2022

Executive Summary

The process begins when a customer initiates a request for a service or product. The request is then received by the company, who reviews the request and determines if it can be fulfilled. If the company is able to fulfill the request, they will do so and notify the customer of the results. If the company is unable to fulfill the request, they will notify the customer of the results and provide alternative options, if available.

After conducting the process evaluation, it was determined that the weak points in the process could be strengthened by improving communication between the project manager and the team, by providing more training for the team members on the project management process, and by improving the documentation of the project management process. The process improvement techniques that will be used to address these issues are process mapping, process improvement teams, and process audits.

The process of the future state will be much more efficient and streamlined. There will be fewer steps involved, and the steps that are involved will be much simpler. The process will be more automated, and there will be less room for error.

The future process will likely perform similarly to the current process, based on the metrics used to evaluate the current state. If the metrics used to evaluate the process are effective, then the future process should be effective as well. The metrics used to evaluate the current state of the process are: efficiency, effectiveness, and customer satisfaction.

The current process is inefficient and often leads to customers becoming angry and frustrated. The future state process will be more efficient and will include a mechanism for escalation if the customer is not satisfied with the initial response. The goal is to reduce customer frustration and increase customer satisfaction.

Introductions

A process improvement flowchart is a graphical tool used to document and analyze a business process. It can be used to identify inefficiencies and bottlenecks, as well as to document and track process improvements. There are a number of different ways to create a process improvement flowchart. One popular method is to use a swimlane diagram, which visually organizes the process into distinct steps or phases. Another common method is to use a flowchart template, which can be customized to document any type of process. Once a process improvement flowchart has been created, it can be used to track progress and identify areas for further improvement. This type of tool can be an invaluable asset for any organization that is looking to streamline its operations.

The As-Is process flowchart evaluation can be used to improve process performance. It can help to identify areas where process improvement is needed, and can also be used to assess the effectiveness of process improvement initiatives. The As-Is process flowchart evaluation can be used to:

i. Identify process improvement opportunities

ii. Evaluate the effectiveness of process improvement initiatives

iii. Determine the root cause of process problems

iv. Develop process improvement plans

A process improvement flowchart is a graphical representation of a process that shows the steps in the process and the order in which they are performed. It can be used to improve the efficiency of a process by identifying bottlenecks and inefficiencies, and by providing a clear and concise visual representation of the process. The As-Is process flowchart evaluation can be performed by a team of process improvement experts, or by a software tool as demonstrated in the diagram shown below.

As-Is Process Flowchart:

i. Customer places an order.

ii. Order is received by the company.

iii. Company confirms order and sends out a confirmation email to the customer.

iv. Company begins work on the order.

v. Company ships the order to the customer.

vi. Customer receives the order.

vii. . Customer is invoiced for the order

. There are a few potential improvements that could be made to this process flowchart:

I. Add a step between customer placing the order and the company receiving the order to ensure that the customer's contact information is correct.

II. Add a step between the company confirming the order and beginning work on the order to ensure that all necessary materials are available.

III. Add a step between shipping the order and the customer receiving the order to track the shipment and ensure that it is delivered in a timely manner.

IV. Add a step between the customer receiving the order and being invoiced for the order to ensure that the customer is satisfied with the order as demonstrated on the flow chart shown below as it has process steps, decision and starts.

Defining metrics and measure the current Process Improvement Flowchart

There are many different types of metrics that could be used to measure the current process improvement flowchart. Some examples of possible metrics include:

Process compliance rate:

This metric would measure how often the process improvement flowchart is followed. –Time savings:

This metric would measure how much time is saved by following the process improvement flowchart.

The proposed approach includes the following steps: 1. Perform a gap analysis on the existing process. 2. Create a process flowchart that outlines the existing process. 3. Identify areas of improvement in the process. 4. Create a process flowchart that outlines the improved process. 5. Implement the improved process. 6. Monitor the process and adjust as needed. Implementation The implementation of the proposed approach will be completed in phases. Phase 1 will focus on the gap analysis and creation of the process flowcharts. Phase 2 will focus on the implementation of the improved process. Phase 3 will focus on the monitoring of the process as demonstrated below.

Error reduction:

This metric would measure how many errors are reduced or eliminated by following the process improvement flowchart. Hence, this metric would be particularly useful in assessing the effectiveness of a process improvement flowchart in reducing errors and improving quality.

Customer satisfaction:

This metric would measure how satisfied customers are with the results of following the process improvement flowchart. Therefore, this could be done with a customer satisfaction survey that asks customers how likely they are to recommend the process improvement flowchart to others.

The first step in creating a process improvement flowchart is to identify the main steps in the process. Once the main steps have been identified, the next step is to map out the process flow. This can be done using a process mapping software application, or by hand. Once the process flow has been mapped out, the next step is to identify potential improvements. Once potential improvements have been identified, the next step is to test the improvements. This can be done by conducting a pilot test or by implementing the improvements on a small scale. Once the improvements have been tested and found to be effective, they can be implemented on a larger scale. A process improvement flowchart can be a valuable tool for improving the efficiency of a business. By mapping out the steps in a process,

Conclusion

In order to create a useful process improvement flowchart, it is important to have a clear understanding of the process being mapped out. Once the process has been clearly defined, it is possible to begin mapping out the steps in the process. When creating a process improvement flowchart, it is important to include all steps in the process, even if some of the steps are not directly related to the improvement being sought. All steps in the process should be included in order to create an accurate picture of the process.

References

Feng, H., Wang, X., Duan, Y., Zhang, J., & Zhang, X. (2020). Applying blockchain technology to improve agri-food traceability: A review of development methods, benefits and challenges. Journal of cleaner production, 260, 121031.

dos Santos, I. M. V., da Silva, T. R., & Antunes, D. E. (2020). Elaboration of a flowchart for healthcare quality improvement of patients with diabetic foot ulcer.

Rodrigues, R. P., Carmo, W. L. N. D., Canto, C. I. B., Santos, E. D. S. D. S., & Vasconcelos, L. A. D. (2020). Descriptor Flowchart of the work process: tool to strengthen Primary Health Care. Saúde em Debate, 43, 109-116.

Kler, A. M., Potanina, Y. M., & Marinchenko, A. Y. (2020). Co-optimization of thermal power plant flowchart, thermodynamic cycle parameters, and design parameters of components. Energy, 193, 116679.

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