Organizational change management
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Discussion Question # 1: Do patients at HCCI have the same expectations as far as care and personal touch go as their patients in India? What does it mean from a task-shifting standpoint? (1 page).
Topic Discussion #3A: Respond to the Podcast in the context of emotional intelligence. How does emotional intelligence impact how you, as a leader, can work to make work engaging for your people? Is that your job? The phrase “what gets measured gets managed” is often used to justify intensity towards quantitative analytics. What problems does that cause? ( 1 page)
– Topic Discussion #3B: Describe a colleague in your life, past or present, who had, or has, a particularly strong emotional intelligence. Were they able to balance the analytical needs of the organization or team with their emotional connection with the team? If so, how did they do that, and if not, what impact on the organization or team did that have? ( 1 Page)
Please watch this podcast to answer question #3A.
Podcast:
https://hbr.org/podcast/2018/04/make-work-engaging-again
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