Patient–Provider Communications
Order Instructions
SOCIAL WORK
SOCW 6205 – MEDICAL SOCIAL WORK II
Discussion: Patient–Provider Communications
Research shows that the quality of the patient–provider relationship (Beach, Keruly, & Moore, 2006) and the communications between the patient and provider (Piette et al., 2003) influence a patient’s course of treatment and health outcomes. Unfortunately, there are many barriers to good communication in the patient–provider relationship. Health professionals debate about the best strategies for effective communication.
The initial steps of the Generalist Intervention Model support engagement and building of rapport between a patient and a social worker. Medical social workers are trained to be effective listeners and communicators. Given their unique skills, medical social workers are often called upon to support and navigate the relationships between patients and other providers on the health care team as advocates, liaisons, and mediators.
To prepare for this Discussion:
Consider patient–provider communications as an integral part of delivering social work services to patients. Review this week’s resources and think about how to deliver effective communications within the patient–provider relationship.
By Day 4
Post a description of the importance of patient–provider communication. Be sure to address the relationship between patient–provider communications and illness outcomes. Identify a minimum of three factors that might lead to poor patient–provider communications. Provide your rationale. Explain the ways patient–provider communications might be improved. Then, explain the role culture plays in patient–provider communications. Finally, explain the roles of a social worker in assisting a patient to improve communications with other members of the health care team.
Be sure to support your postings and responses with specific references to the resources and the current literature using appropriate APA format and style.
Be sure to support your responses with specific references to the resources and the current literature using appropriate APA format and style.. If you are using additional articles, be sure to provide full APA-formatted citations for your references both within the text and on the referencing section. PLEASE ALWAYS INCLUDE THE REQIRED TEXTBOOK as part of the references and if possible some of the REQUIRED READING if applicable. Please always start by referring to THE TEXTBOOK, below
REQUIRED TEXTBOOK
Hospital Social Work 2006
Author: Beder, Joan
ISBN-13: 978-0-415-95067-1
ISBN-10: 0-415-95067-8
Edition/Copyright: 2006
Publisher: Routledge N. Y.
REQUIRED
Handbook of Health Social Work 3RD 19
Author: Gehlert, Sarah
ISBN-13: 978-1-119-42072-9
ISBN-10: 1-119-42072-5
Edition/Copyright: 3RD 19
Publisher: John Wiley & Sons, Inc.
REQUIRED
Social Work in Health Settings: Practice in Context 4TH 16
Author: McCoyd, Judith L.M.
ISBN-13: 978-1-138-92436-9
ISBN-10: 1-138-92436-9
Edition/Copyright: 4TH 16
Publisher: Routledge N. Y.
Required Readings
Learning Resources
Gehlert, S., & Browne, T. (Eds.). (2019). Handbook of health social work (3rd ed.). Hoboken, NJ: Wiley.
• Chapter 12, “Communication in Health Care” (pp. 250-271)
Becker, T.D., Lin, H.C. & Miller, V.A. (2018). A patient study of observed physician-parent-child communication and child satisfaction in a gastroenterology clinic. Patient Preference and Adherence, 12, 1327-1335.
Boeka, A. G., Solomon, A. C., Lokken, K., McGuire, B. M., & Bynon, J. S. (2011). A biopsychosocial approach to liver transplant evaluation in two patients with Wilson’s disease. Psychology, Health & Medicine, 16(3), 268–275.
Engel, G. L. (2012). The need for a new medical model: A challenge for biomedicine. Psychodynamic Psychiatry, 40(3), 377–396.
Fowler, J. C. (2012). Suicide risk assessment in clinical practice: Pragmatic guidelines for imperfect assessments. Psychotherapy, 49(1), 81–90.
Kee, J.W., Khoo, H.S., Lim, I. & Koh, M.Y. (2018). Communication skills in patient-doctor interactions: Learning from patient complaints. Health Professions Education, 4(2), 97-106.
Klitzman, R. (2018). Impediments to communication and relationships between infertility care providers and patients. BMC Women’s Health, 18(1), 1-12.
Madula, P., Kalembo, F.W. & Kaminga, A. C., (2018). Healthcare provider-patient communication: A qualitative study of women’s perceptions during childbirth. Reproductive Health, 15, 135-142.
Park, K.H. & Park, S. G. (2018). The effect of communication training using standardized nonverbal behaviors on patients in medical students. Korean Journal of Medical Education, 30(2), 153-159.
Document: Case Study: Biospychosocial Assessment (PDF)
Required Media
Singer, J. (2012). The Chronological Assessment of Suicide Events (CASE) approach: Interview and role play with Shawn Christopher Shea, M.D. The Social Work Podcast. Podcast retrieved from http://socialworkpodcast.blogspot.com/2012/09/the-chronological-assessment-of-suicide.html
Optional Resources
Bomba, P. A., Morrissey, M. B., & Leven, D. C. (2011). Key role of social work in effective communication and conflict resolution process: Medical Orders for Life-Sustaining Treatment (MOLST) program in New York and shared medical decision making at the end of life. Journal of Social Work in End-of-Life & Palliative Care, 7(1), 56–82.
Dransart, D. A. C. (2013). From sense-making to meaning-making: Understanding and supporting survivors of suicide. British Journal of Social Work, 43(2), 317–335.
Findley, P. A. (2013). Social work practice in the chronic care model: Chronic illness and disability care. Journal of Social Work. doi:10.1177/1468017313475381
Substance Abuse & Mental Health Services Administration. (2009). Suicide assessment five-step evaluation and triage (SAFE-T). Retrieved from http://store.samhsa.gov/shin/content//SMA09-4432/SMA09-4432.pdf
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