watch video link listed https://www.linkedin.com/checkpoint/enterprise/login/57878161?pathWildcard
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answer question:
- Watch the “Unhappy Customer” video. What is the most important element of this case study specific to customer lifetime value (CLV) and long term customer loyalty? Provide a rationale for your answer.
- Search the Internet for an article that supports your position on customer service and post the link in your discussion, using APA or SWS formatting, for everyone to read.
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