Patient Complaint Email
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In 2012, researchers at UCLA discovered that many patients struggle to communicate with their primary care physicians and refrain from asking questions or volunteering key information that may aid in their diagnosis and treatment. Read the report here: http://www.apa.org/monitor/2012/11/patient-physician.aspx. Now, imagine you are healthcare administrator who has received a complaint about a particular doctor. The patient emails you her experience after visiting the practice the day before.
First, prepare a response email and address the patient complaint. Then, write a reflection on how you will address Dr. Y regarding the complaint. No scholarly sources are required for this assignment.
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