Facilitator vs. Manager
36997Darci Kleindl was appointed as the General Manager of Sales Excellence and Sales Enablement for the Microsoft Business Solutions group with the intent of streamlining the operations of a global team of team of customer support managers dealing with a diverse clientele. She decided to use a strategy called ‘The Five Behaviors of a Cohesive Team’ in order to establish a culture of trust, accountability and collaboration.
In a 1-2 page paper, answer the following questions:
Based on the article, do you think Darci was more of a manager, or a facilitator, and why?
How could Darci involve her team more in her vision?
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