ScenarioYou are a corrections officer in the local county jail, and you have just dealt with a potentially volatile situation: someone bringing contraband into the jail. You have to use your understanding of communications to identify the potential problem, de-escalate this situation in the Project One Scenario, and then report back to your supervisor on […]

ScenarioDetermining how a client perceives a situation is the key to understanding the nature of the client’s crisis. The client, who may be experiencing a crisis related to loss of a job, a medical diagnosis, death of a loved one, break up of a relationship, or a crisis of your choosing. Note which questions elicit […]

Scenario:In this scenario, hackers launch cyber attacks that affect several parts of the nation’s financial infrastructure over the course of several weeks. Specifically, sensitive credit card processing facilities are hacked and numbers are released to the Internet, causing 120 million cards to be cancelled; automated teller machines (ATMs) fail nearly simultaneously across the nation; major […]

Scenario: You have been appointed as an external innovation and change consultant to an organization. This organization has been in existence for a number of years. Conscious of the fact that an inability to be innovative can lead to failure, the leadership of the organization has appointed you to assist them in developing an innovation […]

scenario: Severe storms have ravaged your rural community of 10,000. Fortunately, there are few deaths but many are displaced. Being rural, access to the community is limited and made worse by the storms. Discuss your immediate actions post-incident, and present a plan for short term sustainment of operations and support to population. If a logistics […]