Organizational Trust and Justice

Question 1 (1 point)
An organization’s reputation reflects the prominence of its brand in the minds of the public and the perceived quality of its goods and services.

Question 1 options:1) True2) False

Question 2 (1 point)
Reputation is a tangible asset that depends heavily on a company’s ability to generate trust among its employees and customers.

Question 2 options:1) True2) False

Question 3 (1 point)
Cognition-based trust is driven by the trustor’s faith in human nature.

Question 3 options:1) True2) False

Question 4 (1 point)
Danny has just started a new job. His coworkers tell him that their manager is very unselfish and always keeps her promises. In addition, she is the leading expert in the company on product development. As a result of this information, Danny is likely to develop cognition-based trust in his manager.

Question 4 options:1) True2) False

Question 5 (1 point)
People gauge the track record of an authority along three dimensions: ability, skills, and knowledge.

Question 5 options:1) True2) False

Question 6 (1 point)
Ability is defined as the belief that the authority wants to do good for the trustor, apart from any selfish or profit-centered motives.

Question 6 options:1) True2) False

Question 7 (1 point)
Affect-based trust is seen in a select few relationships.

Question 7 options:1) True2) False

Question 8 (1 point)
The equity norm is typically judged to be the fairest choice in situations in which the goal is to maximize the productivity of individual employees.

Question 8 options:1) True2) False

Question 9 (1 point)
Interpersonal justice is fostered when authorities adhere to two particular rules: the justification rule and the truth rule.

Question 9 options:1) True2) False

Question 10 (1 point)
All people move through the preconventional and conventional stages and finally operate from the postconventional stage of moral development.

Question 10 options:1) True2) False

Question 11 (1 point)
When employees perceive high levels of _____, they believe that decision outcomes are fair and that decision-making processes are designed and implemented in a fair manner.

Question 11 options:

1)

risk

2)

profit-centered motives

3)

social responsibility

4)

justice

5)

economic exchange

Question 12 (1 point)
_____ refers to a general expectation that the words, promises, and statements of individuals and groups can be relied upon.

Question 12 options:

1)

Trust propensity

2)

Moral judgment

3)

Moral awareness

4)

Moral intensity

5)

Propriety

Question 13 (1 point)
Ron recently moved into a flat in the Oak Wood apartments. He often receives confidential letters and documents regarding work and his finances. As Ron is at work all day, he has asked his neighbor to collect his mail. When the pieces of mail are given to him, Ron believes that he is the first one to open them. Ron has a high degree of _____.

Question 13 options:

1)

power-based trust

2)

informational justice

3)

cognition-based trust

4)

moral awareness

5)

trust propensity

Question 14 (1 point)
Abigail was abandoned as an infant and later went to school in a district with a great deal of gang activity where she seldom felt safe. Abigail is not likely to demonstrate ______ trust.

Question 14 options:

1)

disposition-based

2)

cognitive-based

3)

affect-based

4)

organizationally based

5)

justice-based

Question 15 (1 point)
One week into the job at the marketing and advertising division of a company, Alex, Neil, and John were given the task of creating an advertising campaign for the company’s new product. Alex and Neil had much trouble with the task, and when John volunteered to take it up on their behalf, they readily agreed. Though they had no idea of John’s skills in this area, they felt that John could be trusted to do a good job. John, who had done a paper on marketing while in college, reviewed numerous articles, studied the new product thoroughly, and came up with a campaign that received good reviews from his team leaders.
John’s success in creating a good campaign for the new product completely on his own reflects his _____.

Question 15 options:

1)

social consensus

2)

ability

3)

proximity

4)

trust propensity

5)

morality

Question 16 (1 point)
Which of the following dimensions of trustworthiness is defined as the belief that the authority wants to do good for the trustor, apart from any selfish or profit-centered motives?

Question 16 options:

1)

Affect

2)

Competence

3)

Benevolence

4)

Trust propensity

5)

Ability

Question 17 (1 point)
When authorities are perceived as benevolent, it means that:

Question 17 options:

1)

they care for employees, are concerned about their well-being, and feel a sense of loyalty to them.

2)

they display hostile verbal and nonverbal behaviors, excluding physical contact.

3)

they reward employees for exposing illegal or immoral actions by their organization.

4)

they lack a general expectation that the words and promises of employees can be relied upon.

5)

they hinder the employees’ ability to focus, which reflects the degree to which employees can devote their attention to work.

Question 18 (1 point)
_____ is defined as the perception that the authority adheres to a set of values and principles that the trustor finds acceptable.

Question 18 options:

1)

Abusive supervision

2)

Competence

3)

Ability

4)

Integrity

5)

Benevolence

Question 19 (1 point)
Affect-based trust is driven by the _____.

Question 19 options:

1)

authority’s track record

2)

authority’s strengths and weakness

3)

trustor’s disposition

4)

trustor’s feelings for the trustee

5)

trustor’s rational assessment of the trustee

Question 20 (1 point)
When organizations protect new employees from committee assignments and other extra activities so that they can get their careers off to a productive start, they are using the _____ type of allocation norms.

Question 20 options:

1)

propensity norm

2)

need norm

3)

reciprocity norm

4)

equity norm

5)

equality norm

Question 21 (1 point)
Springfield Motors has an HR policy that does not allow its newly hired employees to work on committee projects or get involved in the union meetings. This is done to ensure that the new employees can concentrate on their work and do not get distracted with other issues. Which of the following allocation norms has Springfield Motors adopted?

Question 21 options:

1)

Standard norm

2)

Equity norm

3)

Reciprocity norm

4)

Need norm

5)

Equality norm

Question 22 (1 point)
Companies that engage in civility training are most likely concerned about ______ justice.

Question 22 options:

1)

interpersonal

2)

procedural

3)

ethical

4)

legal

5)

perceived

Question 23 (1 point)
_____ justice reflects the perceived fairness of the communications provided to employees from the authorities.

Question 23 options:

1)

Interpersonal

2)

Informational

3)

Procedural

4)

Distributive

5)

Redistributive

Question 24 (1 point)
Which of the following is an informational justice rule?

Question 24 options:

1)

Truthfulness

2)

Consistency

3)

Equity

4)

Bias suppression

5)

Propriety

Question 25 (1 point)
_____ is defined as the process by which employees expose illegal or immoral actions by their employer.

Question 25 options:

1)

Social exchange

2)

Whistleblowing

3)

Abusive supervision

4)

Distributive justice

5)

Economic exchange

Question 26 (1 point)
_____ is defined as the authority’s act of recognizing that a moral issue exists in a situation or that an ethical standard or principle is relevant to the circumstance.

Question 26 options:

1)

Ethical behavior

2)

Moral judgment

3)

Moral intent

4)

Trust propensity

5)

Moral awareness

Question 27 (1 point)
Which of the following specific principles considers an act to be morally right if the decision maker freely decides to pursue either short-term or long-term interests?

Question 27 options:

1)

Egoism

2)

Ethics of rites

3)

Ethics of rights

4)

Ethics of duties

5)

Virtue ethics

Question 28 (1 point)
_____ is defined as the degree to which a person sees him- or herself as a “moral person.”

Question 28 options:

1)

Moral judgment

2)

Moral identity

3)

Trust propensity

4)

Moral awareness

5)

Moral intensity

Question 29 (1 point)
An individual could argue that stealing food is defensible and ethical to save a child from starvation. This rationale is based on which of the following principles?

Question 29 options:

1)

The ethics of rights

2)

The ethics of duties

3)

Egoism

4)

Utilitarianism

5)

Virtue ethics

Question 30 (1 point)
While fulfilling the ethical component of corporate social responsibility, an organization does what is right, just, and fair. This suggests that the organization has reached the _____ of moral development.

Question 30 options:

1)

preconventional level

2)

principled level

3)

preoperational level

4)

conventional level

5)

metaphysical level

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