Miami Dade College Nurs 682 Week 5 Discussion

Monica Sanchez

Successful Healthcare Environment

I have worked in a thriving healthcare environment using a model where it was safe for an employee to present any issues they encountered without retaliation. This allowed nurses to report near misses and report any mistakes they have made. If the nurse made a mistake and caused harm to the patient, the nurse would not get penalized; they would get re-educated if the nurse had no intentions of harming the patient. If the supervisor felt it was dangerous to have the nurse working on the floor, the supervisor would have to send the nurse to classes. This created a non-hostile environment where we felt safe to address any near misses we made or saw. This allowed the supervisor to talk with the staff and work through the issue to improve patient outcomes. According to 3 Reasons Your Team Needs System Thinking Training | Open Learning (n.d.), companies using system thinking in professional settings understand how organizations work and optimal tracking, organizing, and utilizing information. Another way the team leaders used system thinking was by approving vacation time and time off requests and changing their days for other days that they could work. This created a better work-life balance for employees, and they were motivated not to call off.

If team leaders used system thinking in the work environment, this may retain staff and keep staff happy and motivated to deliver better patient care. The company that uses excellent systems thinking had staff quit their current job but returned after realizing that other workplaces were not better. The company I work for now has a hostile environment due to the strictness and not being forgiving of staff. This has caused many staff to quit their job and move elsewhere, causing our workplace to be short-staffed in a short period. Being short-staffed causes burnout and unsafe conditions for both staff and nurses.

The healthcare setting has always been considered a complex and ever-changing place where exploring numerous variables is necessary to achieve the best possible outcome and improve the overall practice. Therefore, applying systems thinking in a complex environment like this has been very valuable in providing better patient-centered care, fostering problem-solving and critical thinking, as well as encouraging continuous learning.

‘Systems thinking’ involves examining the features of system components (e.g., work tasks and technology) and how they are linked together to have a better understanding of how these connections influence results (McNab et al., 2020). For instance, I have observed that my team leader in my workplace would often exhibit the habits of a systems thinker. As a team leader, he would make meaningful connections within and between systems through active communication and interactions with all the team members. He would often ask for opinions and ideas and communicate them with the other healthcare professionals in the facility to influence some changes. These connections are the links and cause-and-effect interactions that keep the system running. Aside from that, he would also seek to understand the bigger picture. This allows him to broaden his insight and shift his perspective on certain issues. Given the close relationship with the team members, he was able to assess the problems more thoroughly and accurately before taking action and identify areas that required further development to ensure that the highest quality of service was provided. Hence, looking at the bigger picture can help a team create a useful strategy for moving forward and discover more long-term solutions to complex challenges (Gilissen et al., 2020).

I believe that these habits of a systems thinker helped improve the care that was delivered to patients and improved efficiency because analyzing the interactions and workflow within the system enables designing better modifications to improve related functioning (McNab et al., 2020). As such, it also highlights the shared understanding and knowledge between healthcare professionals that will aid a deeper exploration of excellent practices that will create a secure healthcare environment, not just for patients, but also for professionals.

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