Key Attributes for Successful Communication
NSG 6620 Week 8 Discussions 1 and 2 Latest SU
NSG 6620 Week 8 Discussions 1 and 2 Latest SU
Discussion Question 1: Key Attributes for Successful Communication
One of the major challenges in nursing and healthcare is learning to communicate effectively and safely with other nurses, staff, the interprofessional healthcare teams, patients, and patients’ families. Nurses and other healthcare workers are often stressed and overworked as they deal with major complexities moment-to-moment during their work hours. Nurses and nurse leaders need to have difficult conversations with staff and patients. For example, part of being an accountable nurse or leader is being a good communicator and having critical conversations even when the conversations involve giving bad news or feedback for improvement. Communication is a powerful skill and a competency that is an integral part of every nurse leader’s role. It is not enough just to communicate; the challenge in a twenty-first-century healthcare organization is to communicate effectively in written words, through body language, and by being mentally and emotionally present during every conversation.
Using the readings for the week, the South University Online Library, and the Internet, respond to the following:
Describe the key attributes of successful communication and relationship management strategies.
Describe the role of the nurse leader in improving communication to enhance nursing professionalism.
Identify two challenges you face when communicating during a conflict.
Discuss communication strategies you would use as a nurse leader to terminate an employee who has violated the organizational policy.
Describe how being emotional during a communication involving conflict can be ineffective and compromise successful communication.
Comment on the postings of at least two peers.
Evaluation Criteria:
Described the key attributes of successful communication and relationship management strategies.
Described the role of the nurse leader in improving communication to enhance nursing professionalism.
Identified two challenges you face when communicating during a conflict.
Discussed communication strategies you would use as a nurse leader to terminate an employee who has violated the organizational policy.
Described how being emotional during a communication involving conflict can be ineffective and compromise successful communication.
Justified your answers with appropriate research and reasoning.
ADDITIONAL DETAILS
Key Attributes for Successful Communication
Introduction
Communication is a skill that everyone needs to have. Whether you’re talking to a friend or an important client, it’s important to know how to listen, how to empathize and what kind of words are best suited for each situation. In this post, we’ll go through some tips for being an effective communicator in any situation:
Be attentive
The most important thing you can do to ensure that your message is clear and understood is to be attentive. When someone talks, listen carefully. You don’t have to agree with what they say, but you need to understand their point of view. Don’t interrupt or argue; simply ask questions when needed so that everyone involved understands each other’s thoughts and feelings as much as possible. If a person says something unclearly, rephrase it until you get a better understanding of their meaning or intention behind what was said (this will also help boost communication).
Be a great listener
Listening is an important part of communication, and it’s one that many people struggle with. When you listen to someone else, you’re trying to understand what they mean by the words they use and how they feel about them. You can only do this if you’re open-minded about what your partner has to say—and not just their words but also their emotions behind them.
Listen for changes in tone in order for your message to be clearer: if one person is smiling while telling another person something negative or upsetting (like “I’m really angry”), then there may be a change in tone between those two statements; this could mean one of two things: either both individuals have different feelings than what was originally stated during conversation (in which case try again), or maybe only one person said something negative but didn’t mean it (in which case apologize).
Have empathy
Empathy is the ability to understand and share the feelings of another. It’s a crucial part of communication, because it enables you to put yourself in someone else’s shoes and see things from their perspective.
As a leader or manager, empathy will help you build trust with your team members by showing that you care about them as individuals—not just as employees who perform certain tasks for you (or not). This can make all the difference when dealing with difficult situations or conflict among colleagues!
Be concise
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Use short sentences. It’s tempting to write long, complex sentences that require multiple clauses and clauses. Don’t do this! If you want your reader to understand what you’re saying quickly, then use short words and simple sentences. Don’t worry about sounding pretentious or formal—you should still use proper grammar and punctuation; just make sure those things are kept at a minimum so people can digest what you’re saying without having to waste time reading over every word before they get there (which would be counter-productive).
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Focus on what’s important and leave out the rest.* This means avoiding rambling; if something isn’t relevant for your message then get rid of it completely rather than clutter up an already lengthy blog post with extraneous information that may have little effect on its overall meaning.* Use short paragraphs as well.* A paragraph should generally be no longer than two lines in length—any longer than that gets difficult for readers who need breaks between reading different parts of the text due to their own personal needs (e.g., working).
Be clear
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Be clear.
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Use simple language.
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Use body language to help you communicate, like nodding or smiling when you’re talking.
Stay calm
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Stay calm. When you’re communicating with others, stay calm. When you’re communicating with yourself, stay calm. Even if something seems like it’s going wrong or could go wrong, remember that staying calm means that there may be no need to panic and that the situation can be handled in a way that will not involve panic at all (or any other emotion).
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Stay calm when you are communicating with the world: The world is full of people who don’t really understand what they’re doing and have no idea how to do it better; they often make mistakes because they don’t think things through carefully enough beforehand (e.g., “I’m going shopping today,” instead of “I’m going shopping tomorrow morning”). If someone says something stupidly obvious but doesn’t get caught on it immediately by another person nearby who knows better than he does–and this happens every day somewhere around here!–then just let him know straightaway that he needs some help! And then maybe even ask him why he said what he did; sometimes these things happen when someone isn’t thinking clearly enough about something else entirely unrelated…
If you have these skills, you will be able to communicate with anyone.
If you have these skills, you will be able to communicate with anyone. The key is to always be ready to listen and ask questions. You should also be prepared to be patient, kind, honest and respectful. Finally, it helps if the person whom you are communicating with knows that they can trust you because of your integrity as well as their own values in life.
Conclusion
I hope this article will help you in your communication endeavors. If you have any questions or comments, please join the conversation by leaving a comment below!
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