Recognize and memorize concepts of communication theory as they affect business organizations and the individuals in them.

Learning Outcomes:

1.1: Recognize and memorize concepts of communication theory as they affect business organizations and the individuals in them.

1.2: Communicate better, knowing that good communicators make better managers and that communication is a dynamic process basic to individuals and organizational life.

2.1: Perform all communication abilities, including thinking, writing, speaking, listening, and assessing the technology.

Assignment Structure:

This assignment is about hypothetical situations which you may or may not face in your professional life.

Note: For every situation, you need to select an option from the given options and then give a proper justification for the option you selected. Use concept of interpersonal communications,emotional intelligence, team communications and diversity in justifying your answer.

Word limit for your justification is at least 100 words.

Every situation carries 2.5 marks

Situation-1

You have been asked to manage a team that is not able to come up with a novel solution to a work problem. What is the FIRST thing you do?

a.

Make an agenda, call a meeting and discuss each agenda item for a specific amount of time.

b.

Organize a meeting outside of work (maybe at a restaurant) so that the team will be encouraged to get to know each other better.

c.

Begin by asking each person for ideas about how to solve the problem

d

Start a meeting and encourage each person to say whatever comes to their mind regardless of how crazy it may sound.

Situation-2

You have recently been assigned a new member in your team and you have noticed that he cannot make even a simple decision without asking your advice. What will you do?

a.

Accept that he does not have the skills to succeed and find others in your team to take on his tasks.

b.

Get an HR manager to talk to him about where he sees his future in the organization.

c.

Give him lots of complex decisions to make so that he will become more confident in his job.

d

Create a series of challenging but manageable experiences for him and make yourself available to act as his mentor.

Situation-3

You are in a meeting when a colleague takes credit for work that you have done. What will you do?

a.

Immediately and publicly confront the colleague over the ownership of your work.

b.

After the meeting, take the colleague aside and tell her that you would appreciate in the future that she credits you when speaking about your work.

c.

Nothing, it’s not a good idea to embarrass colleagues in public.

d

After the colleague speaks, publicly thank her for referencing your work and give the group more specific detail about what you were trying to accomplish.

Situation-4

You are a manager in an organization that is trying to encourage respect for all cultures and nationalities. One day, you hear someone telling a racist joke about a nationality. What will you do?

a.

Ignore it. The best way to deal with these things is not to react.

b.

Call the person into your office and explain that their behaviour is not appropriate and if he repeats it, may result in him losing his job.

c.

Speak up on the spot, saying that such jokes are inappropriate and will not be tolerated in your organization.

d.

Suggest to the person telling the joke he go through a program offered by the HR department that teaches how to respect all cultures and nationalities

ANSWERS

Requirements: as required

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