Apply project management tools and a PM outline type of your choice to structure and plan the project by defining, planning, and controlling. The project will be a continuati
Apply project management tools and a PM outline type of your choice to structure and plan the project by defining, planning, and controlling. The project will be a continuation of how to improve the process you chose in Weeks 1 and 2.
Create a 10- to 12-slide PowerPoint presentation (supported by Excel and Word as needed), with detailed speaker notes, that includes the following:
- Project description
- Project Management Charts (Critical Path, Gant Chart, etc.)
- Improved Process Flowchart from Week 1
- Meeting cadence/rhythm and timing
- Metrics to measure the project’s success
- Financial and budgetary considerations
- Description of the project reporting structure
OPS/574 v1
Process Improvement Flowchart
OPS/574 v1
Page 5 of 5
Process Improvement Flowchart
As-Is Process Flowchart Evaluation
The Wagington – Luxury Pet Hotels & Resorts drop-off process
Customer arrives with a pet
Customer waits for gate to be opened
Customer hands over the pet and some supplies
Customer makes payments
Customer leaves
Evaluate the efficacy of your process using process improvement techniques. Write your evaluation below this line.
The process is easy to understand. It consists of simple steps that can be easily comprehended and executed. To increase operational efficiency, some changes are, however, required. It is possible to enhance customer service while capturing crucial information to make it simple for clients to contact you in an emergency.
Process Improvement Flowchart
Determine how the process can be improved based on the results of your evaluation.
Attendants must adjust how they treat clients to improve the process. Reducing a customer's time at the gate and the facility means preparing for their arrival and being ready to welcome them. Customer information must once more be gathered before checkout. The data must be updated to prevent any difficulties if it has already been collected. This includes information about the client and the pet.
Define metrics and measure the current process. Insert the metrics and measures below this line.
Simply put, metrics are measurements with respect to a process. Both qualitative and quantitative approaches are possible. Three metrics, including cycle time, timeliness, and efficiency, should be tracked during the Wagington Pet boarding procedure. Timeliness refers to whether a process is finished in the anticipated or allotted time. The time required to complete the full process is measured as cycle time. Efficiency is calculated by dividing the production time by the total process duration.
PROCESS IMPROVEMENT TECHNIQUES TO IMPROVE THE PROCESS.
Gate is open before customer arrives
Customer arrives to find gate open
Customer hands over the pet and some supplies
Customer makes payments
Customer leaves
Customer accompanies attendant to see the pet’s room
Customer and pets details are captured and put into the system
Summary
Ensuring customer contact is crucial in certain situations. Maintaining a hard copy as a contingency plan is advisable in case of a system malfunction. Customers simply require excellent service quality. According to Coelho and Henseler (2012), satisfying customers leads to loyalty. It provides them with satisfaction for the amount they paid and their time. The company's concern for its customers is demonstrated by providing the shortest possible stay or no waiting time. Ensuring an impressive reception and collecting contact details instills confidence in clients that their pets are secure and they will be notified in case of any unforeseen circumstances. These resolutions can also be advantageous for the organization. Their efficiency and productivity will be enhanced without incurring any significant extra expenses. The expense incurred will be for the training of employees. Customers who are content with the company's products or services are valuable assets as they tend to develop brand loyalty. The organization can gain a competitive advantage over its rivals by adopting this approach.
References
Coelho, P. S., & Henseler, J. (2012). Creating Customer Loyalty through Service Customization. European Journal of Marketing, 331-356.
Lynch, A. (2021). Quality Control Flowchart. Retrieved 5 21, 2022, from https://www.edrawsoft.com/quality-control-flowchart.html
Copyright 2020 by University of Phoenix. All rights reserved.
Copyright 2020 by University of Phoenix. All rights reserved.
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Mean 10.34726 standard deviation 2.470233
Date Measurement Mean UCL LCL 1/8/2018 10 10.34726 17.757959 2.936561 2/8/2018 15 10.34726 17.757959 2.936561 3/8/2018 18 10.34726 17.757959 2.936561 4/8/2018 11 10.34726 17.757959 2.936561 5/8/2018 20 10.34726 17.757959 2.936561 6/8/2018 13 10.34726 17.757959 2.936561 7/8/2018 17 10.34726 17.757959 2.936561 8/8/2018 13 10.34726 17.757959 2.936561 9/8/2018 19 10.34726 17.757959 2.936561
10/8/2018 11 10.34726 17.757959 2.936561 11/8/2018 16 10.34726 17.757959 2.936561
0
5
10
15
20
25
17.757959
Statistical Process Control Method
Measurement Mean UCL LCL
0
5
10
15
20
25
17.757959
Statistical Process Control Method
Measurement Mean UCL LCL
0
5
10
15
20
25
17.757959
Statistical Process Control Method
Measurement Mean UCL LCL
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