As a new member of the board of directors for a local bank, Jack Nelson was being introduced to all employees in the home office. When he was introduced to Ruth Johnson, he was curious about
management case study
CASE STUDY 1: JACK NELSON’S PROBLEM
As a new member of the board of directors for a local bank, Jack Nelson was being introduced to all employees in the home office. When he was introduced to Ruth Johnson, he was curious about her work and asked her what the machine she was using did. Johnson replied that she really did not know what the machine was called or what it did. She explained that she had only been working there for two months. She did, however know precisely how to operate the machine. According to her supervisor, she was an excellent employee.
At one of the branch offices, the supervisor in charge spoke to Nelson confidentially, telling him that “something was wrong “, but she didn’t know what. For one thing, she explained, employee turnover was too high, and no sooner had one employee been put on the job that another one resigned. With customers to see and loans to be made, she continued, she had little time to work with the new employees as they came and went.
All branch supervisors hired their own employees without communication with the home office or other branches. When an opening developed, the supervisor tried to find a suitable employee to replace the worker who had quit. After touring the 22 branches and finding similar problems in many of them, Nelson wondered what the home office should do or what action he should take. The banking firm was generally regarded as well-run institution that had grown from 27 to 191 employees during the past eight years. The more he taught about the matter, the more puzzled Nelson became. He couldn’t quite put his finger on the problem, and he didn’t know whether to report his findings to the president.
1.What do you think is causing some of the problems in the bank’s home office and branches?
2.Do you think setting up an HR unit in the main office would help?
3.What specific functions should an HR unit carry out? What HR functions would then be carried out by supervisors and other line managers? What role should the Internet play in the new HR organization?
Instructions:
Write a 3 page analysis of the case to answer the questions. Be sure to use at least 4 sources to support your position. We will use research papers or case study analyses as core deliveries of your assignments. In general case studies require you to read the case in its entirety to gain an understanding of the background in which the facts are set and the particular problem within the case. You will find that reading through more than once will help you better understand the dynamics. The following steps are generic to most case studies, used in this course.
For purposes of this course the final document your submission will be graded on the following parts with their respective subheadings:
(1) Introduction of case or topic
(2) Facts as presented in the case or topic paraphrased for the report
(3) A summary of the area of Human Resource Management
(4) Your Detailed Discussion of the case or topic including personal conclusion. You must provide sound rationale for your arguments.
Your recommendations should include practical rationale. After all you are operating in the role of a consultant, hence you are interpreting the issue from the perspective of an independent party. Keep in mind that your recommendations may not be viewed as a mere theoretical approach, but must also integrate application.
Text Book:
Gomez-Mejia, L. R., Balkin, D. B., Cardy, R. L., & Carson, K. P. (2020). Managing human resources (9th ed.). Pearson.
Requirements: 3 – 4 page
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