WMBA6501 Complete Course Latest 2023 January (Full)
WMBA6501/ MHRM6501 / WMBA 6501 / MHRM 6501
WMBA6501 Conflict Management and Negotiation
Week 1 Discussion
FUNCTIONAL AND DYSFUNCTIONAL CONFLICT IN THE WORKPLACE
In your work as an HR professional, you may find yourself involved in both functional and dysfunctional conflict situations when there are disagreements between individuals or groups in the workplace. One of your goals will be to help employees address and manage functional conflicts before they become dysfunctional.
As discussed by Liddle (2017), “conflict pivots between functional or dysfunctional conflict based on our perceptions.” Functional conflict, when approached in a positive way can “be a powerful driver of change, learning and growth” (Liddle, 2017, p. 20) and “can spark innovation, trust and engagement” (Meinert, 2017, para. 4). Conversely, dysfunctional conflict, or negative conflict, in the workplace “drains energy, which is costly to companies, teams and relationships” (Meinert, 2017, para. 5).
DAY 3
Post by Day 3 a cohesive and scholarly response based on and supported by your required readings, media, and research this week that addresses the following:
Explain functional conflict versus dysfunctional conflict.
Based on your experience of functional and dysfunctional conflict in the workplace, describe an example for each in the workplace.
Share ways in which you may need to grow as an HR professional in each of these areas.
DAY 5
Respond by Day 5 to two or more of your colleagues’ postings in one or more of the following ways:
Ask a probing question.
Share an insight from having read your colleagues’ postings.
Offer and support an opinion.
Validate an idea with your own experience.
Expand on your colleagues’ postings.
WMBA6501/ MHRM6501 / WMBA 6501 / MHRM 6501
WMBA6501 Conflict Management and Negotiation
Week 2 Discussion
CONFLICT MANAGEMENT
As HR professionals, we come to realize that most conflicts are not necessarily due to either party being right or wrong. These conflicts more commonly exist due to differing perceptions or understandings of the parties involved. As you studied in Week 1, conflict can be positive and strengthen individuals’ performance and workplace productivity. Employees and even situations can benefit with the implementation of conflict management methods such as effective communications, cooperation, and team-building techniques.
DAY 3
Post by Day 3 a cohesive and scholarly response based on your readings and research this week that addresses the following:
Share at least 2 examples of situations when HR would need to implement conflict management in the workplace.
Describe 3 ways HR professionals can contribute to effective conflict management practices in the workplace
Drawing on what you learned about functional and dysfunctional conflict and the stages of the lifecycle of conflict, what are some indications that a conflict has exceeded the parameters of effectively being managed and it is time to focus on conflict resolution?
DAY 5
Respond by Day 5 to two or more of your colleagues’ postings to the same case in one or more of the following ways:
Ask a probing question.
Share an insight from having read your colleagues’ postings.
Offer and support an opinion.
Validate an idea with your own experience.
Expand on your colleagues’ postings.
WMBA6501/ MHRM6501 / WMBA 6501 / MHRM 6501
WMBA6501 Conflict Management and Negotiation
Week 3 Discussion
MEDIATION IN THE WORKPLACE
Mediation is an effective, collaborative, conflict resolution method that, although informal and voluntary, still requires the agreement and commitment to the process from both parties. HR professionals can use mediation as a tool to promote more effective communications and understanding among employees in the workplace. As the mediator, the HR professional can facilitate the process, keep the lines of communication open, and assist the parties with arriving at a mutually satisfying solution to a workplace disagreement or dispute.
DAY 3
Post by Day 3 a cohesive and scholarly response based on and supported by your required readings and research this week that addresses the following:
Explain when HR professionals might use mediation in the workplace. Include at least one example.
Discuss how mediation differs from negotiation as an approach for resolving conflict.
As an HR professional, describe challenges you might face related to using mediation and/or negotiation in the workplace.
DAY 5
Respond by Day 5 to two or more of your colleagues’ postings in one or more of the following ways:
Ask a probing question.
Share an insight from having read your colleagues’ postings.
Offer and support an opinion.
Validate an idea with your own experience.
Expand on your colleagues’ postings.
WMBA6501/ MHRM6501 / WMBA 6501 / MHRM 6501
WMBA6501 Conflict Management and Negotiation
Week 4 Discussion
CONSIDERING CONFLICT MANAGEMENT STYLES
As an HR professional, it is helpful to consider conflict management styles of each of the parties involved to effectively manage conflict in a workplace situation. Each of the five conflict management styles has the goal of arriving at a resolution through different levels of assertiveness and cooperativeness. Keeping this in mind, for this Discussion, you are asked to take a closer look at and explain each of the five conflict management styles.
DAY 3
Post by Day 3 a cohesive and scholarly response based on your readings and research this week that addresses the following:
Briefly explain each of the five styles or modes for handling conflict as described by Liddle (2017) or a model described within another source from this week’s readings.
Which of the styles do you believe would be most effective at handling conflict? Why?
Which of the styles do you believe would be least effective at handling conflict? Why?
Accepting the premise that the collaborating style is the most effective at managing conflict, describe at least two ways you can enhance your collaborative management style.
DAY 5
Respond by Day 5 to two or more of your colleagues’ postings in one or more of the following ways:
Ask a probing question.
Share an insight from having read your colleagues’ postings.
Offer and support an opinion.
Validate an idea with your own experience.
Expand on your colleagues’ postings.
WMBA6501/ MHRM6501 / WMBA 6501 / MHRM 6501
WMBA6501 Conflict Management and Negotiation
Week 5 Discussion
RELATING CONFLICT MANAGEMENT STYLES TO CONFLICT MANAGEMENT SKILLS
This week, you will continue to consider conflict management styles as you learn how each style utilizes different modes or strategies to address conflict. These strategies are based on four different factors, all of which HR professionals must be acutely aware of during conflict situations in the workplace. Astrid Baumgardner writes of these in her blog post “Conflict Management Styles: The Start of Effective Conflict Management”:
“Issues – The extent to which important priorities, principles, or values are involved in the conflict
Relationship – The importance of maintaining a close, mutually supportive relationship with the other party [or parties]
Relative Power – The balance of power between you and the other party [or parties]
Available Time – How much time you have to resolve the issue” (Baumgardner, 2012).
DAY 3
Post by Day 3 a cohesive and scholarly response based on your readings and research this week that addresses the following:
Choose two conflict management styles; then, for each, discuss the following:
Explain when, or in what types of conflict situations in the workplace, each of these styles would be appropriate. Include examples.
Describe at least 2 conflict management skills that align with each of these styles. Explain your rationale.
Share ways you can better understand the conflict management style of the other people involved when a workplace conflict involves a human resource professional and an employee or two employees, such as a team leader and a team member.
DAY 5
Respond by Day 5 to two or more of your colleagues’ postings in one or more of the following ways:
Ask a probing question.
Share an insight from having read your colleagues’ postings.
Offer and support an opinion.
Validate an idea with your own experience.
Expand on your colleagues’ postings.
WMBA6501/ MHRM6501 / WMBA 6501 / MHRM 6501
WMBA6501 Conflict Management and Negotiation
Week 7 Discussion
CONFLICT MANAGEMENT SIMULATION REFLECTION
In this Discussion, you will have an opportunity to discuss your role and experience in the Conflict Management Simulation—a human resource professional striving to help a manager and employee manage the conflict that has arisen between them. This life-like scenario and the simulation were designed not only to put you in the “driver’s seat,” but also to give you this opportunity to reflect, which is a process essential to professional growth.
Now that you have completed the Simulation, consider what you have learned about conflict management and interacting with others as an HR professional. Also, review the Learning Resources and then address the following:
DAY 3
Post by Day 3 a cohesive and scholarly response based on your readings and research this week that addresses the following:
Reflect on how the meeting with the employee and manager went and discuss at least 2 key takeaways from your simulation experience.
Analyze the approach you took, as well as your skills, with regard to guiding the collaborative conflict management process and using active listening.
Discuss the effectiveness of the collaborative conflict management strategy you used and share your rationale.
Were you satisfied with the way you brought the meeting to a close? Why or why not? In what ways might you have improved this vital step in conflict management in the workplace?
DAY 5
Respond by Day 5 to two or more of your colleagues’ postings in one or more of the following ways:
Ask a probing question.
Share an insight from having read your colleagues’ postings.
Offer and support an opinion.
Validate an idea with your own experience.
Make a suggestion.
Expand on your colleagues’ postings.
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