This process is responsible for analyzing the project management processes to determine their effectiveness and to document lessons learned concerning them.
This process is responsible for analyzing the project management processes to determine their effectiveness and to document lessons learned concerning them.
Validate Scope
Close Project or Phase
Administrative Closure
Perform Quality Assurance
2 Your project was recently accepted by the stakeholders. The goals were achieved and the project was closed out. What type of project ending is this?
Starvation
Addition
Integration
Extinction
3 Which one of the following is the key activity performed during the Closing process group?
Creating project archives for future reference.
Performing post-implementation audits.
Disseminating information to formalize project closure.
Identifying and documenting lessons learned.
4 Close Project or Phase is part of which Project Management Knowledge Area?
Procurement management
Quality management
Integration management
Communications management
5 Your project has been completed, accepted, and closed out. You want to evaluate project goals and compare them to the product of the project, review successes and failures, and document possible improvements for future projects. You can accomplish this by performing which of the following?
Procurement audit
Project and product verification
Post-implementation audit
Identifying and documenting lessons learned
6 Attaining customer satisfaction is an important factor that project managers should be concerned about. One key thing you can do as the project manager to ensure customer satisfaction is which of the following?
Monitor quality and take corrective action as necessary to keep the process in control.
Define the requirements and obtain sign-off from the stakeholders that they agree to the requirements.
Provide accurate performance measurements throughout the project via the Information Distribution system.
Make certain all important project information is delivered during status meetings.
7 As a certified project manager, you are responsible for ensuring integrity on your project. All of the following are helpful in ensuring integrity in the project management profession except:
Following the PMI® Code of Ethics and Professional Conduct
Following company guidelines regarding conflicts of interest and ensuring that your personal interests are not compromised
Practicing honesty in reporting when required by your manager
Practicing and applying established project management processes to your project
8 You have been appointed to head up a project management office for your organization. While working in this capacity, you develop project management templates and training materials that will be used to train others in your organization on project management techniques. The materials you’ve developed are very impressive, and you’re thinking about publishing and selling them for your own profit. Which of the following is the appropriate response?
You decide to pursue publishing opportunities since you developed the materials and they belong to you.
You decide to pursue publishing opportunities after you delete all the references to your company data. You know that most company data is confidential and you shouldn’t publish that.
The materials you’ve developed were produced with the help of other team members and some vendor information you received at a recent conference. You decide not to pursue publication as you didn’t really write everything personally.
Materials developed while on the job belong to your organization and as such are intellectual property. You decide to drop the idea altogether.
9 In the midst of your project, you discover that the by-product of one of your newly developed manufacturing processes causes environmental damage. However, the damage is minimal and almost unnoticeable. Most inspectors will not likely examine this area for damage. The most appropriate response is:
Inform the project sponsors that there is no problem except for one small, isolated area that no one will ever ask about. Tell them you’ve corrected the problem so that it won’t occur again.
Inform the project sponsors that you are investigating the production process to determine the extent of the problem and will take whatever corrective action is necessary.
Do nothing since the damage is minimal and no one will really notice it anyway.
Inform the project sponsors that you’ve already taken corrective action even though nothing has been done to correct the problem. Since it’s unnoticeable, they won’t know if the problem has been fixed or not.
10 You are working on a very prestigious, important project. Your project sponsor has promised a generous bonus if you can complete the project ahead of schedule. You know if you complete this project early, you’ll receive media attention and write ups in some of the important journals for your industry. You’ve examined the schedule and found that the project is actually behind schedule at this point in time. You’re not worried and decide to do which of the following?
Inform the project sponsor that you are right on schedule and hope to complete the project early while taking no action to get the project realigned with the schedule.
Delete activities from the project schedule to decrease the amount of time it takes to complete all project activities.
Inform the project sponsor that you’re behind schedule and are not sure the project will be completed early. You tell them you’ll examine ways to get the project back on schedule but can’t promise an early delivery.
Inform the project sponsor that some of the requirements on the project are really a separate project and shouldn’t be counted as part of the deliverables on this project.
11 You are a project manager for a company that has just merged with another company from a foreign country. Your new team is made up of members from your original organization and the merged company. Each company had its own unique culture that is very different from the other. Each country also has a different set of cultural standards. Everyone on the team is struggling with these cultural differences. You decide to do which of the following?
Note those team members who are causing the most turmoil over the cultural issues so that it can be reflected in their upcoming performance appraisals.
Inform management that they must come out with a new Code of Conduct for the newly formed organization soon.
Require all team members to attend diversity training to help them become more aware of cultural differences. This will help them function more efficiently as a team.
Inform the team of your role as project manager and require them to treat each other fairly and with respect. This establishes your authority right away and will show the team that you’re in control.
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