Which of the following describes a corporate strategy?
1Which of the following describes a corporate strategy?
• The production department of a car manufacturer decided to focus on quality assurance during production rather than high volume production.
• A software company formed an alliance with a cell phone manufacturer to develop a new type of smartphone.
• The marketing department of a furniture company decided to utilize push marketing techniques rather than pull marketing.
• A popular sandwich franchise surveyed customers on what they look for in a sandwich.
CONCEPT
Levels of Strategy
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2Which of the following is true about a tall organizational structure?
• Is more common in small businesses
• Is generally found in a centralized organization
• Has fewer levels of management
• Has the potential to increase flow of information
3Sebastian required his employees to work overtime to meet a deadline on a project. The following week, he gave each employee a gift card to a local restaurant.
Which type of reinforcement below does this scenario illustrate?
• Negative punishment
• Positive reinforcement
• Positive punishment
• Negative reinforcement
4 A large clothing retailer determines the company eventually wants to offer home goods and furnishings at its stores within the next six to seven years. Management decides to add a home goods division to prepare for this product offering expansion.
Which of the following does this scenario illustrate?
• Functional strategy
• Operational plan
• Long term goal
• Intermediate goal
5Preston was assigned a project by his supervisor. He was already overloaded with work, but he decided to do it himself rather than giving some of the tasks to his employees. He did not want his supervisor to realize his staff could handle the same level of tasks as he could.
Which of the following is true about Preston’s delegation efforts?
• Preston delegated ineffectively since he feared his employees might outperform him.
• Preston delegated effectively since he trusted his people enough to give them control.
• Preston delegated ineffectively since he feared his employees were unqualified.
• Preston delegated effectively since he trusted his people to perform well on tasks.
6A manager helped one of his team leaders resolve an issue he was having with the new online performance appraisal system their company implemented.
Which management skill is described in this scenario?
• Time management
• Conceptual
• Decision making
• Technical
7Which of the following items is an example of an incentive program?
• Providing an on-site health clinic
• Providing options for employees to work flexible hours
• Providing continuing education credits
• Providing a merit salary system
8Which of the motivational theories below argues that employee productivity increases as managers pay more attention to their employees?
• Maslow’s Hierarchy of Needs
• Two Factor Theory
• Classical Theory & Scientific Management
• Hawthorne Effect
9An international company organized its departments to handle client information based on whether the clients were international, domestic, wholesale or retail.
Which type of departmentalization below does this demonstrate?
• Customer
• Divisional
• Product
• Process
10A group of employees met with the management of a company. The two groups negotiated to determine the terms and conditions of employment at the company.
Which of the following is the process described in the scenario?
• Grievance filing
• Collective bargaining
• Arbitration
• Mediation
11Wilson was well-liked by the employees he managed, as well as by his peers. He made an effort to get to know the people he worked with on a personal level. He made sure he interacted with the key players of his company any time an opportunity arose.
Which personality trait below does Wilson demonstrate?
• High agreeableness
• High openness
• Low neuroticism
• High extroversion
12Which of the motivation theories below emphasizes managers making meaningful goals that employees agree to meet in order to improve motivation and productivity among employees?
• Management by Objectives
• Goal-Setting Theory
• Participative Management and Empowerment
• Expectancy Theory
13Which of the following is an advantage of workforce diversity?
• Managers may feel pressure to recruit people with diverse backgrounds.
• The company has to make many accommodations to meet the needs of the diverse group of people.
• Communication is usually easier within a large group of diverse people.
• The company can increase its creativity by encouraging diverse opinions and perspectives.
14Natalie managed the development of a new software for a technology company. She evaluated the feedback she obtained from clients who had purchased the software. Natalie used the feedback to help make product updates and fixes for all customers.
Which of the steps of the management process below does this illustrate?
• Organizing
• Planning
• Leading
• Controlling
15Which of the following is a reason human resources might keep a skill inventory of employees?
• To reduce redundancy in available positions
• To aid in turnover management
• To manage employee relations problems
• To reduce the need for performance appraisals
16Matt was the marketing manager for a sports team. He made choices based on his own ideas and judgments and rarely accepted advice from his staff.
Which style of management below does Matt use?
• Autocratic style
• Contingency approach
• Democratic style
• Free rein style
17In which of the ways below is corporate culture best expressed to employees?
• Through enforcing legal requirements
• Through explicitly stated goals and objectives
• Through offsite training programs
• Through management leading by example
18Grant’s supervisor told him that he would be promoted if he hired an attractive woman, regardless of her past work experience, to fill an opening in their division.
Which of the forms of discrimination below does this scenario illustrate?
• Age discrimination
• Sexual harassment
• Hostile work environment
• Quid pro quo
19A company created a web page employees can use to access specific internal systems and processes of the organization, such as payroll and time management.
Which of the virtual options below does this scenario describe?
• Extranet
• Intranet
• LAN
• WAN
20Gail oversaw all international operations for a multinational food production company.
What type of manager below would Gail likely be considered?
• Financial manager
• Middle manager
• Top manager
• First line manager
21A local restaurant installed a new computer-based system to place customer orders, manage inventory items and handle credit card processing. The owner of the restaurant trained all of the staff on proper use of the new system.
Which of the following types of technology risk is being addressed in this scenario?
• Misusing data
• Protecting data
• Updating systems
• Technology usage
22Connor gave one of his employees a poor rating on a performance appraisal. The employee met all of her listed goals, but Connor felt she did not interact well enough with her team members.
Which of the following does this scenario describe?
• Error due to flawed objective measures
• Error due to unequal emphasis
• Error due to recency effect
• Error due to gender bias
23Which activity below is performed during the developing phase of Human Resource Management?
• Providing an employee orientation seminar
• Updating employee benefit choices
• Offering instructional sessions
• Creating applicant tests
24Which of the following is a disadvantage to using tests as a hiring method for potential employees?
• It is easier to evaluate skills using application forms.
• Test results can be inaccurate due to applicants experiencing test anxiety.
• Most tests only evaluate skills and not applicant personality traits.
• Most applicants refuse to take tests as a part of the employment process.
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