Which of the following terms identifies an action that is illegal in the United States?
Question 1Which of the following terms identifies an action that is illegal in the United States?
Answers:
a. Ethnocentrism
b. Discrimination
c. Prejudice
d. Stereotyping
Question 2Which of the following statements is true of the glass ceiling?
Answers:
a. Prevailing attitudes are invisible obstacles to women’s advancement.
b. The existence of “glass walls” facilitates important lateral movement within an organization.
c. Women represent a large percentage of top executives and board members in American companies.
d. When executives choose a successor for a top position, they tend to choose someone who is different from them.
Question 3In the United States, some women leaders feel that the cost of climbing the corporate ladder is too high and they leave before ever encountering the glass ceiling. This phenomenon has been referred to as the:
Answers:
a. opt-out trend.
b. capacity for collaboration.
c. diversity for thought.
d. unconscious bias theory.
Question 4_____ refers to strong support from a powerfully positioned executive who is willing to put his or her reputation on the line to promote an individual’s advancement to higher organizational levels.
Answers:
a. Prejudice
b. Ethnocentrism
c. Sponsorship
d. Employee affinity
Question 5According to the Hofstede studies, _____ reflects the values of relationships, cooperation, group decision making, and quality of life.
Answers:
a. femininity
b. masculinity
c. uncertainty avoidance
d. collectivism
Question 6The inclusive model of diversity includes differences in:
Answers:
a. a limited number of technological skills.
b. only a worker’s level of job expertise.
c. all of an individual’s characteristics.
d. lifestyle only.
Question 7To Lyla, people are the most important resource that her company has. She believes that “her people” can overcome any obstacle. She trains her people and promotes them to higher positions rather than hiring managers from outside the company. What is Lyla’s frame of reference?
Answers:
a. Political frame
b. Human resource frame
c. Symbolic frame
d. Structural frame
Question 8Personalized leaders are characterized as _____.
Answers:
a. encouraging
b. empowering
c. exploitative
d. egalitarian
Question 9_____ exercise power in the service of higher goals that will benefit others and the organization as a whole.
Answers:
a. Transactional leaders
b. Machiavellian-style leaders
c. Socialized leaders
d. Charismatic leaders
Question 10Transformational leadership:
Answers:
a. inspires followers to go beyond their own self-interests for the good of the group.
b. believes in the traditional management functions such as planning and budgeting and generally focuses on the impersonal aspects of job performance.
c. believes in an exchange process between leaders and followers wherein leaders recognize followers’ needs and then clarify how those needs will be satisfied.
d. entails strictly controlling people rather than striving to bring out the best in followers.
Question 11Who among the following use rewards and punishments to shape behavior and do not mind exploiting the fears and desires of people to get them to follow rules?
Answers:
a. Transactional leaders
b. Transformational leaders
c. Coalitional leaders
d. Machiavellian-style leaders
Question 12Jeanette is good at traditional management functions. She does the planning and budgeting for her division. She determines what her employees need and rewards them for completing tasks that she assigns. Although she is an effective leader, she does not inspire followers to go beyond the scope of their duties. What type of leader is Jeanette?
Answers:
a. Charismatic leader
b. Machiavellian leader
c. Transactional leader
d. Coalitional leaders
Question 13Which of the following statements is true of strategy?
Answers:
a. Strategy involves making decisions every day based on what the organization wants to do and be.
b. Strategy defines the company’s core values and reason for being, and it provides a basis for creating the vision.
c. Strategy cannot be shifted by leaders.
d. Strategy is developed by leaders by reacting to environmental changes.
Question 14To be a(n) _____, one dreams big and transforms those dreams into significant strategic action, either through one’s own activities or by hiring other leaders who can effectively execute the vision and strategy.
Answers:
a. doer
b. effective leader
c. uninvolved leader
d. dreamer
Question 15Which of the following statements is true of mission?
Answers:
a. It defines the company’s core values and reason for being.
b. It is an ambitious desire for the future.
c. It tends to grow and change in the face of environmental shifts.
d. It cannot work together with a company’s vision.
Question 16Which of the following is an example of activities that have a low strategic impact but which are relatively easy to execute?
Answers:
a. Major changes with potential for payoff
b. Mergers and acquisitions of business
c. Incremental improvements in products
d. Difficult changes with little or no potential for payoff
Question 17Ivan wants to identify his company’s core competence so he can develop successful strategies. His company hires highly qualified people to provide computer repairs for its customers. Every repair worker goes to customer sites with as much equipment as possible to quickly complete repairs. Unlike other computer repair companies in town, Ivan guarantees same-day repair. If repairs can’t be completed on the same day, Ivan’s company will probably lose that dissatisfied customer’s business. What is Ivan’s company’s core competence?
Answers:
a. Acquiring new clients
b. Hiring workers
c. Providing same-day service
d. Providing computer repairs
Question 18A powerful vision:
Answers:
a. is the organization’s core broad purpose and reason for existence.
b. serves as an opportunity to people to go where they have gone before.
c. persists in the face of changing technologies, economic conditions, or other environmental shifts.
d. provides a measure by which employees can gauge their contributions to the organization.
Question 19Eve is worried about her company. Although technology is advancing quickly, the products in development at her company use what she calls “old” technology and the company’s leaders call “trusted” technology. Sure, old technology may have fewer problems during development, but it may be too old to sell when the products are ready for the market. Eve is the only one concerned. Her boss and all of the company’s leaders support the decision to use established methods and technology. The company’s culture is:
Answers:
a. weak.
b. resistant.
c. high performance.
d. responsive.
Question 20 Axim Inc. pins the photographs of employees on the notice board to recognize the work of its front-line employees. This is an example of a:
Answers:
a. symbol.
b. story.
c. paradigm.
d. model.
Question 21Spiritual leadership behaviors enable employees to have _____ that provides deeper life meaning through work.
Answers:
a. a sense of calling
b. a competitive spirit
c. a high level of agreeableness
d. social responsibility
Question 22Spiritual leadership can decrease or eliminate emotions such as:
Answers:
a. altruistic love.
b. a sense of coherence.
c. a sense of failure.
d. integrity.
Question 23An organization’s culture may not always be in alignment with the needs of the external environment. This phenomenon is known as:
Answers:
a. culture gap.
b. visible behavior.
c. cultural diversity.
d. clan culture.
Question 24Zupiter Corp. follows a culture that requires strict adherence to rules and regulations with fixed time schedules for daily activities. The firm is highly efficient and places emphasis on being economical. It conducts its business in a methodical manner. In the given scenario, Zupiter Corp. is said to have the:
Answers:
a. resistant corporate culture.
b. consistency corporate culture.
c. involvement corporate culture.
d. adaptability corporate culture.
Question 25According to the eight-stage model of planned organizational change, leaders should:
Answers:
a. depend on employees to solve any problems.
b. stop after achieving a small success.
c. avoid making big changes at once.
d. take advantage of a crisis.
Question 26Idea champions:
Answers:
a. use electronic brainstorming.
b. fight to overcome natural resistance and convince others of the value of an idea.
c. are the facilitators of brainstorming sessions held in organizations.
d. provide a safe harbor where ideas from people throughout an organization can be developed.
Question 27To encourage change and innovation, organizations:
Answers:
a. avoid the use of lateral thinking.
b. encourage employee resistance.
c. reject quick wins in favor of long-term benefits.
d. strive to hire people who display creative characteristics.
Question 28The dream stage of the appreciative inquiry process involves:
Answers:
a. creating a shared vision of the best possible future, grounded in the reality of what already exists.
b. formulating action plans for transforming dreams into reality.
c. translating the ideas identified in the previous stages into concrete action steps.
d. interviewing people and asking them to tell stories that identify the best of their experiences with an organization.
Question 29_____ is the generation of ideas that are both novel and useful for improving efficiency or effectiveness of an organization.
Answers:
a. Investigation
b. Analysis
c. Experimentation
d. Creativity
Question 30 At HiTech Corp., the leaders’ efforts to build a collaborative relationship were met with resistance from union leaders until bankruptcy forced them to work together. This example shows that leaders must:
Answers:
a. communicate the urgency for change.
b. empower employees to act on the vision.
c. make changes stick.
d. communicate the vision and strategy.
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