A major influence on job performance is motivation. There are several theories explaining the concept of motivation (expectancy theory, ERG theory, reinforcement theory, etc.).
A major influence on job performance is motivation. There are several theories explaining the concept of motivation (expectancy theory, ERG theory, reinforcement theory, etc.). Select one of the following three scenarios to use as a framework for your discussion. In your post, apply a specific motivational theory to one of the three scenarios. Complete an analysis of the motivational theory using the scenario as a framework for your discussion.
Scenario A
You are a manager at a manufacturing plant forced to reduce 25% of its workforce due to budget constraints caused in part by the increased prices of a raw material. The vast majority of the tasks once performed by employees are now outsourced to India. Consequently, your remaining workforce has suffered a significant lack of motivation. It is your task to move the remaining team forward under the current circumstances ensuring weekly quotas are reached and none of the production numbers suffer.
Scenario B
You are a call center representative working at a mortgage company struggling to keep up with the increased regulations and compliance guidelines imposed to better control this industry. Recently, a junior level manager was promoted to a Vice President (VP) position, much to the surprise of all the employees. The employee perception was that the promotion was unfair and that the chosen candidate lacks the experience and the “people skills” required to excel in the new role. The first few emails from the newly promoted VP set the stage for a less flexible, “numbers driven” environment, potentially negatively impacting employees’ work-life balance. You desperately need this job as a single parent raising three kids.
Scenario C
You have been employed at the same company for 20 years. You have come to terms with the fact that you have no promotional opportunities here and you are at a “dead end job.” You contemplated changing jobs a few times in the last few years, but some of the reasons you stay include a manageable work load, flexible work hours, friendly co-workers, and a supportive upper management team. Yet, you are not motivated to go above and beyond the expectations identified for your position and job description.
Your initial post should be 250 to 300 words. Use this week’s lecture and the course text as a foundation for your initial post. Incorporate the following article into your discussion: The Top 9 Things That Ultimately Motivate Employees to Achieve (Links to an external site.).
Respond to at least two other posts regarding items you found to be compelling and enlightening. To help you with your reply, please consider the following questions:
What did you learn from the posting?
What additional questions do you have after reading the posting?
What clarification do you need regarding the posting?
What differences or similarities do you see between your initial discussion thread and your classmates’ postings?
How do your classmates’ chosen theories apply to other situations?
Your reply posts should be a minimum of 150-250 words each.
DQ2 Knowledge, Skills, and Attitudes (KSAs)
Review the Training in Action 1-3 scenario titled, “Training Needs in the Student Registration Office” in Chapter 1 of the Blanchard and Thacker (2013) text. Assume that you were hired to develop a training program for the Customer Service Representatives (CSRs) as described in the scenario. Identify four of the most important KSAs (Knowledge, Skills, and Attitudes) a training program for the CSRs must address and include your reasoning for selecting these. Discuss the specific activities to be performed in the five phases of the training process model: Analysis Phase, Design Phase, Development Phase, Implementation Phase, and Evaluation Phase.
Use this week’s lecture as a foundation for your initial post. Incorporate into your discussion the transfer of training concepts from the Jaidev and Chirayath (2012) article with an emphasis on pre-training, during-training, and post-training activities. Utilize concepts from the Develop a Training Plan video and the Blanchard and Thacker (2013) text in your discussion. Your initial post should be 250 to 300 words.
Respond to at least two other posts regarding items you found to be compelling and enlightening. To help you with your reply, please consider the following questions:
What did you learn from the posting?
What additional questions do you have after reading the posting?
What clarification do you need regarding the posting?
What differences or similarities do you see between your initial discussion thread and your classmates’ postings?
Compare the KSAs you identified with those identified by others.
What are the differences or similarities in the activities identified for the five phases of the training process model between your initial discussion thread and others?
Analyze your classmates’ chosen KSAs. Do you agree or disagree with the choices? Why or why not? Provide examples where possible.
Your reply posts should be a minimum of 150-250 words each.
BUS680 Training and Development
Week 2 Discussion
DQ1 Needs Analysis
Read the following scenario:
A manager says, “We need a training course on time management. We have 30 field representatives coming in for a conference next week and only 20% of them are actually meeting their goals. This is disappointing because they had the training four months ago but still have not met their overall goals in sales and customer service. I want you to give them a half-day training on time management.”
Provide a detailed description of how you would respond to and proceed in this situation. In your post, respond to the following questions:
What is the purpose of a training needs analysis (TNA)?
How do you determine when needs analysis should be conducted?
Is it always necessary to conduct a TNA?
What methods and tools would you use to help this manager?
Your initial post should be 250 to 300 words. Use this week’s lecture as a foundation for your initial post. In addition to the Blanchard and Thacker (2013) text, use at least one additional scholarly source to support your discussion.
Respond to at least two other posts regarding items you found to be compelling and enlightening. To help you with your reply, please consider the following questions:
What did you learn from the posting?
What additional questions do you have after reading the posting?
What clarification do you need regarding the posting?
What differences or similarities do you see between your initial discussion thread and your classmates’ postings?
What are the differences or similarities in the specific methods and tools you would use to help this manager compared to those identified by others?
Analyze the methods and tools chosen by others. Do you agree or disagree with the choices? Why or why not? Provide examples where possible.
DQ2 Levels of Analysis
Discuss the differences between, and the relationship among, the following levels of analysis: organizational analysis, operational analysis, and person analysis. Do more than provide a basic definition. Generate at least two important questions to ask when conducting each level of analysis. Identify at least two techniques, sources of data, or methods to collect data for each level.
Your initial post should be 250 to 300 words. Use this week’s lecture as a foundation for your initial post. In addition to the Blanchard and Thacker (2013) text, use at least one additional scholarly source to support your discussion.
Respond to at least two other posts regarding items you found to be compelling and enlightening. To help you with your reply, please consider the following questions:
What did you learn from the posting?
What additional questions do you have after reading the posting?
What clarification do you need regarding the posting?
What differences or similarities do you see between your initial discussion thread and your classmates’ postings?
How do the questions you have generated for each level of analysis compare to those identified by others?
BUS680 Training and Development
Week 3 Discussion
DQ1 Training Design
For this discussion, imagine that you are designing a 4-hour leadership development training session. Identify specific learning objectives for your training session. Conduct an Internet search to identify the types of games and business simulations that are available. Select one game or business simulation appropriate for your audience and learning objectives. Provide a brief description, detailed rationale, and thorough analysis of the game or business simulation as it pertains to your specific audience and learning objectives. Do not simply cut and paste from the Internet source.
Your initial post should be 250 to 300 words. Use this week’s lecture as a foundation for your initial post. In addition to the Blanchard and Thacker (2013) text, use at least one additional scholarly source to support your discussion.
Respond to at least two other posts regarding items you found to be compelling and enlightening. To help you with your reply, please consider the following questions:
What did you learn from the posting?
What additional questions do you have after reading the posting?
What clarification do you need regarding the posting?
What differences or similarities do you see between your initial discussion thread and your classmates’ postings?
Ask each other questions about why the specific game or simulation was selected.
How does the chosen game or simulation apply to other situations?
What are the differences or similarities in the specific game or simulation you selected compared to those identified by others?
Analyze your classmates’ chosen game or simulation. Do you agree or disagree with the choice? Why or why not? Provide examples where possible.
What are the differences or similarities in the learning content objectives for your training session compared to those identified by others?
Your reply posts should be a minimum of 150-250 words each.
DQ2 Training Delivery
Consider your best workplace learning experience. Describe the training delivery method(s) used and identify the factors that contributed to making it an effective workplace learning experience. Then, consider your worst workplace learning experience. Describe the training delivery method(s) used and identify the factors that contributed to making it an ineffective workplace learning experience. Discuss what you would suggest to make each workplace learning experience more effective.
Your initial post should be 250 to 300 words. Use this week’s lecture as a foundation for your initial post. In addition to the Blanchard and Thacker (2013) text, use at least one additional scholarly source to support your discussion.
Respond to at least two other posts regarding items you found to be compelling and enlightening. To help you with your reply, please consider the following questions:
What did you learn from the posting?
What additional questions do you have after reading the posting?
What clarification do you need regarding the posting?
What differences or similarities do you see between your initial discussion thread and your classmates’ postings?
What are the differences or similarities in the delivery methods for your workplace learning experiences compared to those identified by others?
How do the factors that contributed to your best or worst workplace learning experience compare to those identified by others?
Your reply posts should be a minimum of 150-250 words each.
BUS680 Training and Development
Week 4 Discussion
DQ1 Types of Trainees
A successful trainer needs to effectively engage various types of trainees and adapt quickly in the learning environment to meet their needs. Chapter 8 of the Blanchard and Thacker (2013) text lists and offers tips on dealing with different participant personalities. Review the three scenarios below. Discuss how you would effectively engage and manage each group of participants in a 2-day training seminar. Apply two to three specific adult learning principles and/or techniques to each of the scenarios listed below.
Scenario A
Your colleague is a training specialist who has just concluded an activity on techniques for overcoming challenges in the classroom. He clearly understood the content, but did not ask questions of the group to confirm their understanding. In addition, when explaining activities, the directions were not clear and there was never an opportunity to ask for clarification. What constructive feedback would you give to your colleague?
Scenario B
Your colleague is a department manager who has just opened a training session. Her opening included group introductions, but she went directly into presenting content. About an hour later, a few participants began talking out of turn. What feedback would you give to your colleague on the impact this may have had on participants, and what could have been done differently to avoid this situation?
Scenario C
Your colleague is a human resources manager who just completed an activity followed by a group discussion. The activity went well, but the debrief did not. As the facilitator, he had trouble getting the group to answer his questions. The group did not appear to be very engaged. What feedback could you give him on how he could get participants to participate?
Your initial post should be 250 to 300 words. Use this week’s lecture as a foundation for your initial post. In addition to the Blanchard and Thacker (2013) text, use at least one additional scholarly source to support your discussion.
Respond to at least two other posts regarding items you found to be compelling and enlightening. To help you with your reply, please consider the following questions:
What did you learn from the posting?
What additional questions do you have after reading the posting?
What clarification do you need regarding the posting?
What differences or similarities do you see between your initial discussion thread and your classmates’ postings?
What are the differences or similarities in the techniques recommended in your discussion compared to those identified by others?
Analyze the recommendations made by others for each scenario. Do you agree or disagree with the recommendations? Why or why not? Provide examples where possible.
Your reply posts should be a minimum of 150-250 words each.
Search entries
DQ2 Training Methods
There are several instructional methods and activities that can be used to deliver training. As a trainer, you should have a broad awareness of different kinds of instructional methods so that you can recommend and utilize the most appropriate solutions for the specific learning objectives.
List and describe three types of training methods. What type of activity is it? What types of activities precede and follow it? What learning style(s) does this activity accommodate? What adult learning characteristics does this activity incorporate? Discuss the pros and cons of each method. Lastly, using Bloom’s taxonomy, create a training objective for each instructional method. Be sure to consider the specific skills and knowledge to be learned in the training in order to appropriately apply each instructional method.
Your initial post should be 250 to 300 words. Use this week’s lecture as a foundation for your initial post. In addition to the Blanchard and Thacker (2013) text, use at least one additional scholarly source to support your discussion.
Respond to at least two other posts regarding items you found to be compelling and enlightening. To help you with your reply, please consider the following questions:
What did you learn from the posting?
What additional questions do you have after reading the posting?
What clarification do you need regarding the posting?
What differences or similarities do you see between your initial discussion thread and your classmates’ postings?
Ask each other questions about why the specific training methods were selected.
How do the types of training methods selected by your classmate apply to other learning style(s)?
Analyze your classmates’ training objectives. Do the learning objectives describe the key conditions, observable performance/behavior, and set the standard for performance? What modifications would you suggest to ensure that trainees understand the expectations clearly?
Your reply posts should be a minimum of 150-250 words each.
BUS680 Training and Development
Week 5 Discussion
DQ1 Engaging Participants
Conduct research to identify techniques for maintaining participant interest in training. List a minimum of three specific techniques not found in the Blanchard and Thacker (2013) text and give a short explanation of each. Explain how these techniques can be used to deliver effective training, noting the learning style to which each technique appeals. Compare these three techniques with those identified in the course text, noting any differences or similarities.
Your initial post should be 250 to 300 words. Use this week’s lecture as a foundation for your initial post. In addition to the Blanchard and Thacker (2013) text, use at least one additional scholarly source to support your discussion.
Respond to at least two other posts regarding items you found to be compelling and enlightening. To help you with your reply, please consider the following questions:
What did you learn from the posting?
What additional questions do you have after reading the posting?
What clarification do you need regarding the posting?
What differences or similarities do you see between your initial discussion thread and your classmates’ postings?
Compare the techniques you identified with those identified by others noting any differences or similarities.
Your reply posts should be a minimum of 150-250 words each.
DQ2 Effective Facilitation
Reflect on a facilitated training session you experienced that affected you either positively or negatively. Describe the methods, tools, or strategies from the session that you would like to emulate, if the experience was positive, or avoid, if the experience was negative. Analyze the facilitated session in terms of the characteristics of adult learning and effective facilitation that you have learned about in the course and course readings. Then, explain the role the training played in improving your individual performance and whether or not the learning objectives and design supported overall organizational improvement.
Your initial post should be 250 to 300 words. Use this week’s lecture as a foundation for your initial post. In addition to the Blanchard and Thacker (2013) text, use at least one additional scholarly source to support your discussion.
Respond to at least two other posts regarding items you found to be compelling and enlightening. To help you with your reply, please consider the following questions:
What did you learn from the posting?
What additional questions do you have after reading the posting?
What clarification do you need regarding the posting?
What differences or similarities do you see between your initial discussion thread and your classmates’ postings?
Compare the characteristics you identified with those identified by others. Are there commonalities between your examples that could lead to a list of “best practices” for effectively facilitating a session?
Your reply posts should be a minimum of 150-250 words each.
BUS680 Training and Development
Week 6 Discussion
DQ1 Training Evaluation
What is the relationship among Kirkpatrick’s four levels of evaluation? Would you argue for examining all four levels, even if your boss suggested you should look only at the last one (results) and, that if it improved, you would know that training had an impact? Provide at least one example (e.g., tool, device, etc.) that would be used to gather evaluation data at each level.
Your initial post should be 250 to 300 words. Use this week’s lecture as a foundation for your initial post. In addition to the Blanchard and Thacker (2013) text, use at least one additional scholarly source to support your discussion.
Respond to at least two other posts regarding items you found to be compelling and enlightening. To help you with your reply, please consider the following questions:
What did you learn from the posting?
What additional questions do you have after reading the posting?
What clarification do you need regarding the posting?
What differences or similarities do you see between your initial discussion thread and your classmates’ postings?
Your reply posts should be a minimum of 150-250 words each.
DQ2 Training Effectiveness
Reflect on and explore the reasons why evaluation is critical to training success. Discuss the reasons evaluation is critical to effectiveness of training. Explain the connection between organizational improvement and training effectiveness.
Your initial post should be 250 to 300 words. Use this week’s lecture as a foundation for your initial post. In addition to the Blanchard and Thacker (2013) text, use at least one additional scholarly source to support your discussion.
Respond to at least two other posts regarding items you found to be compelling and enlightening. To help you with your reply, please consider the following questions:
What did you learn from the posting?
What additional questions do you have after reading the posting?
What clarification do you need regarding the posting?
What differences or similarities do you see between your initial discussion thread and your classmates’ postings?
Your reply posts should be a minimum of 150-250 words each.
BUS680 Training and Development
Week 1 Assignment
Case Analysis: Rick’s New Job
Read the Rick’s New Job case analysis at the end of Chapter 3 of the Blanchard and Thacker (2013) text. In an 800 to 1,000 word paper (excluding the title and reference pages), respond to the following case questions:
Explain why Rick was let go and how reinforcement theory applies to this situation.
Explain Rosie and Walter’s reaction to Rick’s computer in terms of resistance to change. Use the concepts in this chapter to explain how Rick might have approached the computer situation so as to gain acceptance.
Explain Rick’s inability to “fit in” using social learning theory. Identify where breakdowns occurred.
If Val hired you to develop a management training program for the senior managers at PPP, explain how you would go about designing the program. Provide appropriate theoretical rationale to support your position.
Your paper must be formatted according to APA style as outlined in the Ashford Writing Center. Your paper must also include citations and references for the Blanchard and Thacker (2013) text and at least two scholarly sources from the Ashford University Library. An Abstract is not required. Use APA formatted headings, rather than numbers, to delineate your response to each case question. For example, the following headings (or equivalent) can be used to identify each section of your paper:
Reinforcement Theory
Resistance to Change
Social Learning Theory
Designing a Management Training Program
The paper
Must be 800 to 1,000 words, double-spaced (excluding title and references pages) and formatted according to APA style as outlined in the Ashford Writing Center. (Links to an external site.)
Must include a separate title page with the following:
Title of paper
Student’s name
Course name and number
Instructor’s name
Date submitted
Must use at least two scholarly sources in addition to the course text.
Must document all sources in APA style as outlined in the Ashford Writing Center.
Must include a separate references page that is formatted according to APA style as outlined in the Ashford Writing
Must include a separate references page that is formatted according to APA style as outlined in the Ashford Writing Center.
Carefully review the Grading Rubric (Links to an external site.) for the criteria that will be used to evaluate your assignment.
BUS680 Training and Development
Week 2 Assignment
Training Needs Analysis (TNA)
Presented at the end of Chapters 4, 5, 8 and 9 of the Blanchard and Thacker (2013) text, are examples of what would be done in a real situation regarding a small business that requested training. Review the Fabrics Inc. example at the end of Chapter 4. In the Fabrics Inc. example, Blanchard and Thacker (2013) have demonstrated, needs analysis, the first phase in the Training Process Model.
In an 800 to 1,000 word paper (excluding the title and reference pages), discuss the strengths and weaknesses of the approach and what might be done differently using the Fabrics Inc. example. Identify the sources of data used in the analysis. Discuss how closely the approach correspond to the ideal model presented in the Blanchard and Thacker (2013) text. Consider the advantages and disadvantages of the assessment methods used. Then, describe at least two additional methods that could have been used, providing rationale as to why these methods could be used.
Your paper should include an introduction (a thesis statement and a preview of your paper), APA formatted headings to organize and identify each section of your paper, and a conclusion paragraph including restatement of the thesis. An Abstract is not required. Your paper must be formatted according to APA style as outlined in the Ashford Writing Center. Your paper must also include citations and references for the Blanchard and Thacker (2013) text and at least three scholarly sources from the Ashford University Library.
The paper
Must be 800 to 1,000 words, double-spaced in length (excluding the title and reference pages) and formatted according to APA style as outlined in the Ashford Writing Center. (Links to an external site.)
Must include a separate title page with the following:
Title of paper
Student’s name
Course name and number
Instructor’s name
Date submitted
Must use at least three scholarly sources in addition to the course text from the Ashford University Library.
Must document all sources in APA style as outlined in the Ashford Writing Center.
Must include a separate references page that is formatted according to APA style as outlined in the Ashford Writing Center.
Carefully review the Grading Rubric (Links to an external site.) for the criteria that will be used to evaluate your assignment.
BUS680 Training and Development
Week 3 Assignment
Training Design Proposal
Imagine that you are tasked with the development and delivery of a two-day training workshop for 100 managers on how to use effective feedback skills when delivering one-on-one performance reviews to employees.
In an 800 to 1,000 word paper (excluding the title and reference page), construct a proposal that identifies three specific learning objectives, a discussion of the content the training would entail, methods to be used (e.g. lecture, case study, role play), and the instructional media and equipment required and explains why. Specify the logistical arrangements, such as type of room setup, that can enhance or undermine the content and interaction between participants. Assess the impact that room set up has upon communication within the group.
Take into consideration:
Length of workshop (2 days)
Number of trainees (100)
Learning objective (developing effective feedback skills)
Your introductory paragraph must include a clear and concise description of the training. Tables, graphs and charts may be used. APA formatted headings should be used to organize and identify each section of your paper. An Abstract is not required. Your paper must be formatted according to APA style as outlined in the Ashford Writing Center. Your paper must also include citations and references from the Blanchard and Thacker (2013) text and at least three additional scholarly sources.
The paper
Must be 800 to 1,000 words, double-spaced in length (excluding the title and reference pages) and formatted according to APA style as outlined in the Ashford Writing Center (Links to an external site.).
Must include a separate title page with the following:
Title of paper
Student’s name
Course name and number
Instructor’s name
Date submitted
Must use at least three scholarly sources in addition to the course text from the Ashford University Library.
Must document all sources in APA style as outlined in the Ashford Writing Center.
Must include a separate references page that is formatted according to APA style as outlined in the Ashford Writing Center.
Carefully review the Grading Rubric (Links to an external site.) for the criteria that will be used to evaluate your assignment.
BUS680 Training and Development
Week 4 Assignment
Training Development
Last week, you submitted a proposal for the design of a two-day workshop to train managers on how to use effective feedback skills when delivering one-on-one performance reviews to employees. Design a 15-20 slide PowerPoint presentation that would be used in this training workshop (excluding the title and reference slides). Use the features of PowerPoint to effectively present the material to managers. Create a professional visual using various design elements, such as: background, color, font style, animations, transitions, audio, images, etc. Include approximately 50 words of speaker notes on each slide (a total of approximately 750-1,000 words). These notes are the a facilitator’s script. Identify at least three specific learning objectives for this training (making any necessary modifications to the learning objectives that were submitted in the proposal last week).
Your introductory slide must include a clear and concise description of the training. Your presentation must also include citations and references from the Blanchard and Thacker (2013) text and at least three additional scholarly sources. Your final submission should include: 1) the PowerPoint with facilitator notes, and 2) a comprehensive APA-formatted Word transcript of all slide notes/ facilitator’s script (a total of approximately 750-1,000 words), including a reference page.
As needed, use the How to create a power point presentation (Links to an external site.) video for instructions and tips on how to create PowerPoint presentations and the PowerPoint 2010: Speaker notes (Links to an external site.) video for instructions on how to create Speaker notes in PowerPoint presentations.Carefully review the Grading Rubric (Links to an external site.) for the criteria that will be used to evaluate your assignment.
BUS680 Training and Development
Week 6 Assignment
The Training Program (Fabrics, Inc.)
Presented at the end of Chapters 4, 5, 8 and 9 of the Blanchard and Thacker (2013) text, are examples of what would be done in a real situation regarding a small business that requested training (these sections can be found in the electronic text by going to the “Summary” section for each chapter and scrolling down). Review the Fabrics Inc. examples at the end of these chapters. These sections are labeled, “The Training Program (Fabrics, Inc.)”. Blanchard and Thacker (2013) have demonstrated the phases of the Training Process Model, from the needs analysis to evaluation. Notice how the phases build on one another.
Chapter 4 presents the needs analysis, the beginning of a step-by-step process for developing a training program, for this small fabrications company. Chapter 5 continues with a description of the Fabrics, Inc., training program identifying the training design. Chapter 8 provides examples of some of the training outputs, starting with the instructor’s manual and elaborates on the development and implementation steps. Finally, Chapter 9 examines the evaluation phase of the Fabrics, Inc. training.
The paper should use APA formatted headings to identify each of the following required sections:
Abstract
Background of Fabrics, Inc.
Needs Analysis
Training Design
Development and Implementation
Evaluation of Training
Conclusion
References
The paper should be 2,000 to 2,500 words in length (excluding the title, abstract, and reference page) and respond to the following prompts for each phase of the training process model:
Needs Analysis (Chapter 4)
Critique the organizational analysis conducted for Fabrics, Inc. and determine if there are other questions that should have been asked. Review the operational analysis done through the interview. Note that it was not completed. Generate some of the other questions that should be asked.
Training Design (Chapter 5)
In the design phase of Fabrics, Inc. Blanchard and Thacker (2013) only developed objectives for conflict resolution. Choose one of the other training requirements and develop three to four learning objectives. Critique the design component and identify areas that were not addressed satisfactorily.
Development and Implementation (Chapter 8)
Note that there is no discussion of Fabrics, Inc. in the development or implementation aspects of the training. List and describe additional training modules that could be developed based on the training objectives that were developed in the design phase of Fabrics, Inc.
Evaluation of Training (Chapter 9)
Evaluate the two evaluation instruments used in the Fabrics, Inc. case. Discuss how the evaluation results should be used. Be sure to address internal and external validity of the measurements.
The paper
Must be 2,000 to 2,500 words in length (excluding title and references pages).
Must be double spaced and formatted according to APA style as outlined in the Ashford Writing Center. (Links to an external site.)
Must include a separate title page with the following:
Title of The Training Program
Student’s name
Course name and number
Instructor’s name
Date submitted
Must include an abstract and the required headings as noted in the prompt above.
Must use at least six scholarly sources in addition to the course text.
Must document all sources in APA style as outlined in the Ashford Writing Center.
Must include a separate references page that is formatted according to APA style as outlined in the Ashford Writing Center.
Carefully review the Grading Rubric (Links to an external site.) for the criteria that will be used to evaluate your assignment.
BUS680 Training and Development
Week 5 Exam
Question 1 What are the outcome levels of evaluation identified in the text?
Utility, value, and evaluative
Reaction, learning, behavior, and organizational results
Cost benefit and cost effectiveness
Proactive and reactive
Question 2 A basic premise in Social Learning Theory is
Events can be learned without being processed.
A person can learn merely through observation.
A person can only learn by behaving in some way.
Consequences of behavior do not influence learning.
Question 3 Which of the following statements regarding OJT trainers is true?
OJT trainers do not need to understand training how to train, just how to do the job effectively.
OJT trainers must be the most competent and highest performers.
OJT trainers must be motivated to be trainers.
OJT trainers must be currently doing the job to be effective.
Question 4 Organizational analysis should focus on
Mission and capital resources.
Job analysis.
Human resources and organizational environment.
Both A & C.
All of the above.
Question 5 Which of the following times is best for providing the opportunity to complete a reaction questionnaire?
During training (after each segment)
Immediately following training
One or two months after training
A or B, depending on what information you are after
A, B, or C, depending on what information you are after
Question 6 Which of the following is true about OJT?
OJT generally uses experienced coworkers or supervisors as trainers.
When using the JIT method of OJT, the first step is “Present.”
Most OJT done by small businesses uses the JIT method.
It is one of the more expensive training methods.
Question 7 In response to a TNA, the decision is to “change the job.” This means
Rewards are not tied to high performance.
There is a KSA deficiency but training is not the most effective solution.
Feedback is not occurring in the present setup.
There are too many obstacles in the system the way the job is currently set up.
Question 8 A broad grouping of knowledge, skills, and attitudes that enable a person to be successful at a number of similar tasks is known as a
Skill set.
Strategy.
Job analysis.
Test.
Competency.
Question 9 Which of the following is most appropriate for training interpersonal skills?
The ice breaker
The business game
The simulator
The case study
Behavior modeling
Question 10 Which of the following statements is true of motivation theories?
Maslow and Alderfer are two researchers commonly linked to process theories.
ERG is an acronym with the E representing the environment.
Reinforcement theory is a commonly applied needs theory.
Understanding needs helps you understand behavior.
Needs are very similar for non-management employees.
Question 11 Briefly discuss the reasons and counter?reasons for not evaluating training programs.
Question 12Succession planning for top executives is very time consuming and expensive to initiate, so many organizations do not have one in place. Also, it is suggested that all the time preparing excellent candidates only results in them leaving the organization if they are not selected for the promotion, which means you helped groom an executive for your competition. Explain why, even given the above, it is a good idea to have such a program in place.
Question 13Describe how the model of training processes serves as a problem solving tool. Include a brief explanation of each of the five phases.
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