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November 23, 2022

A patient is calling to make an appointment, but the doctor the patient would like to see is booked for two weeks.

Call #1:

A patient is calling to make an appointment, but the doctor the patient would like to see is booked for two weeks. The patient becomes upset. How would you respond to the patient?

Call # 2:

A patient is calling in regards to charges on their bill. The patient is upset because of they can’t believe they are being charges $235.00 for an office visit. They would like some clarification. How do you respond?

Call # 3:

An attorney call demanding a request for medical records for his client he is representing in a medical malpractice case. How do you respond?

Call # 4:

The same patient has called several times to speak to his doctor’s nurse for medical questions. The patient is becoming upset that he is not getting a call back. How would you respond to this patient?

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