HIPAA Passive Communication Assertive Communication
I. Matching: Match each term with a statement that it relates to by filling it in the space
provided.
HIPAA Passive Communication Assertive Communication
SimCharts EMR Enunciation
Triage/Screening Practice Mgt System/PMS Patient Navigator
mHealth Patient Portals Aggressive Communication
Info Panel Office Visit Front Office
Form Repository Simulation Playground Meaningful Use
TruCode Patient Demographics Jargon
VoIP ARU URLs
TTY ADA Good Samaritan Laws
Encryption Posture Smartphones
1. Terminology specific to a profession: __________________________________________
2. A rapidly growing form of telecommunications that offers advantages in price and flexibility:
___________________________
3. Practice aspects of clinical documentation, office workflow and various other activities:
______________________________________________________
4. Secure websites that allow patients to have 24 hour access to interact and communicate with
providers: _____________________________________________
5. Requires all medical office staff members to have an individual user ID and password to
access electronic patient information: ___________________________________________
6. Guides patients through and around barriers to help ensure timely diagnosis, treatment and
follow-up to improve health outcomes: _________________________________________
7. Practice Management Program: _______________________________________________
8. Offers callers a menu of choices: ______________________________________________
9. A line for the hearing repaired: _______________________________________________
10. A way to avoid conflict if you have a particularly angry or upset patient or family member to
defuse the situation by acknowledging them and the cause of their frustration: ___________
__________________________________________
11. Can be perceived as disrespectful or hostile: ______________________________________
12. The ability to communicate appropriately and effectively to get the job done to achieve your
goal but in a way that will not offend those you are speaking with: _____________________
________________________________________
13. The practice of medicine supported by mobile devices: ______________________________
14. The icon to click to being registering a patient: _____________________________________
15. Designed to protect individuals from legal action when rendering emergency medical aid
without compensation, within areas of training and expertise: _________________________
__________________________________________
16. The address that defines the route to a file on the web: _______________________________
17. The process of coding email to render the transmission essentially secure: _______________
18. Affects the voice because the diaphragm may be compressed and breathing may be restricted:
____________________________
19. Speaking clearly and carefully: _________________________________________________
20. Deals with the daily operations of a practice, including scheduling appointments, billing,
claims submission, generating reports, correspondence, etc: __________________________
21. Collection of patient data, including clinical, medication and patient communication
information and other support tools to improve practitioner workflow and patient care in
electronic format: ___________________________________________________________
22. The act of evaluating the urgency of a medical situation and prioritizing treatment: _______
________________________________________
23. An icon that displays patient and office form templates: _____________________________
24. Contains tasks specific to the workflow of a particular module: _______________________
25. This initiative encouraged providers/facilities to transition from paper medical records to
electronic health records: ____________________________________________________
26. An electronic coding resource:________________________________________________
27. Create an encounter by clicking this icon found under the clinical tab: ________________
28. Features the calendar function: _______________________________________________
29. Contains many functionalities of a computer: ____________________________________
30. Requires communication procedures are available for persons with disabilities: _________
II. Multiple Choice/True-False: Please fill-in words/words that make each sentence correct.
1. _____________ and ______________ devices are used in medical practices by individuals
with hearing and/or speech impairments.
2. The remote delivery of healthcare by means of telecommunications is referred to as
__________________________ or ______________________.
3. The telephone personality techniques that convey an effective telephone personality include
______________, _________________, _________________ and ______________________.
4. In SimCharts, you ____________ to perform a patient search and select an encounter before
coding a superbill.
5. Handling a problem from an angry caller requires _________________________________
___________________________________________________________________________.
6. Clinical email to or from patients should _________________________________________
____________________________________________________________________________
____________________________________________________________________________
____________________________________________________________________________
7. Community resources are assets in a community that are available in the form of __________,
__________________ and _________________, offering _______________ and assistance to
improve _________________ of life.
8. The __________________________ in the Coding and Billing module of SimCharts displays
the Superbill, ledger and claim.
9. A Superbill acts as the first step in completing the __________________________________
for a patient visit, is an electronic form located in the Billing and Coding Info Panel and records
all ____________________________________________________________________ and
supplies provided.
10. To provide and maintain privacy when making telephone collection calls, select a
____________________________________________________, ensure to only use those
numbers given by the patient for private communication and ensure _______________________
_____________________________________________________________________________.
11. According to professional email etiquette, it is _______________________ to use all capital
letters when communicating with others through email.
12. The proper callback verification procedure ____________________ documented.
13. Positive first impressions over the phone are created by _____________________________
______________________________________.
14. For the proper transfer of telephone calls you should ________________________________
______________________________________________________________________________
______________________________________________________________________________
______________________________________________________________________________
15. When necessary for medical or administrative reasons, patients can be discussed with ______
_____________________________________________________________________________.
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