Psychological noise in the communication process
Multiple choice: Select the best answer, and number your answers accordingly. Do not rewrite the entire question. Use either a, b, c, or d—not T or F. Answers with “T” or “F” will be marked as incorrect.
1. Psychological noise in the communication process means
a) communicating effectively.
b) nearby construction sounds.
c) emotional stress.
d) the same thing as perceptual noise.
2. Which of the following is the best closing for an email persuading the CEO of your company to permit you to attend a conference in Victoria?
a) Please contact me at your earliest convenience with your decision.
b) If you have any further questions or concerns about this request, please contact me ASAP.
c) Your decision by June 30 will allow me to apply for an early registration discount.
d) I hope you agree that this conference will be very beneficial, so respond soon.
3. Only a few select fields, such as the legal profession and education, have a specialized vocabulary that would be considered jargon to individuals outside the field.
a) T
b) F
4. Which sentence is grammatically correct?
a) Although the company faces long term challenges, profits have increased by 15%.
b) Profits have increased by 15 percent although the company faces long-term challenges.
c) Profits have increased by 15 percent, although the company faces long-term challenges.
d) Although the company faces long-term challenges, profits have increased by 15%.
5. The P.S. section in a sales letter appears before the signature block.
a) T
b) F
6. The indirect pattern is used on the following two occasions:
a) routine requests and complaints
b) routine requests and claims
c) bad news and persuasion
d) bad news and claim letters
7. A dual appeal in a sales letter has the following features:
a) It is directed to two colleagues.
b) It is a combination of ethical and rational appeals.
c) It is a combination of rational and emotional appeals.
d) It cannot include an emotional appeal.
8. Which of the following best avoids a long lead-in?
a) Your requested information was mailed to you on October 22.
b) This is to advise you that we will send the information you requested on November 1.
c) I just wanted to write and let you know that I mailed the information you asked for on the 26th of September..
d) I am writing this letter to inform you that we will send the information you requested.
9. Which sentence has effective parallelism?
a) Our primary goals are to increase productivity, reduce costs, and improve product quality.
b) Our primary goals are to increase productivity, and costs and improve product quality.
c) Our primary goals are to increase productivity, reduce costs, and the improvement of product quality.
d) Our primary goals is to increase productivity, reduce costs, and product quality improvement.
10. The communication circuit is successful when the receiver decodes the message.
a) T
b) F
11. Which sentence is conversational yet professional?
a) All managers should provide the quarterly documents.
b) All managers are hereby instructed to administer the pro forma documents to the appropriate parties for the ensuing quarters.
12. Which of the following represents a rational appeal?
a) The high-efficiency model can save you up to $50 a month on your heating bill.
b) You’ll appreciate the comfort and warmth of your new furnace right away.
c) This model’s HEPA filter screens the air for allergens and irritants.
d) The high-efficiency model reduces greenhouse emissions.
13. Which of the following would be best presented in a bulleted list?
a) a list of steps telling how to operate the fax machine
b) a procedure for filing a workers’ compensation claim
c) a ranking of applicants for an administrative assistant position
d) a list of organizational goals that have not been prioritized
4
Professor Rhonda Sandberg
George Brown College
Fall 2022
14. Which of the following word pairings does not contain a redundancy?
a) end result
b) important essentials
c) policy update
d) return back
15. Which of the following statements about business writing is accurate?
a) Quantity enhances quality.
b) When in doubt, use masculine pronouns (such as he, him).
c) Focus completely on the sender since only the sender knows what is intended.
d) Conciseness is what counts in business.
16. When writing a memo or email, put any deadlines or action information in the opening so that they won’t be missed.
a) T
b) F
17. In Victoria Turk’s TED talk on email etiquette, she discourages writers from thanking recipients in advance in the concluding paragraph.
a) T
b) F
18. When you have bad news to send your reader, you should generally write your message using
a) the direct strategy.
b) the indirect strategy.
c) the active voice.
d) your best stationery.
19. Which of the following is more concise?
a) You may find lower airfares at our website.
b) This is to inform you that you may find lower airfares at our
website.
20. Which of the following statements is grammatically correct?
a) Ethics is a hot topic and trend in the workplace, however, making ethical decisions is not always easy.
b) Ethics is a hot topic and trend in the workplace; however,
making ethical decisions is not always easy.
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